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Can't get login unless I use Safe Mode only but cant work

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Can't get login unless I use Safe Mode only but cant work

Unread postby dbarron11 » August 11th, 2010, 12:53 pm

please analyze this hijackthis report
I have a major problem or I think I do. I am now running in safemode but cannot do to much of my normal work. If I let the computer run a normal boot then my keyboard keeps locking up and I cant input anything. The mouse seems to be working fine. Oh I am on a network an this is the only computer that seems to be having this problem. HELP

Daniel

Hijackthis file follows:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 10:06:25 AM, on 7/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\Client Server Security Agent\PCCNTMON.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe
C:\Program Files\Windows Media Player\setup_wm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\java.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\dbarron\LOCALS~1\Temp\fsonlinescanner.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\calc.exe
C:\DOCUME~1\dbarron\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk32.exe
C:\DOCUME~1\dbarron\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fssm32.exe
S:\Highjackthis\HiJackThis_v2.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://www.google.com/ig/dell?hl=en&clie...bd=3070920
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?fr=fp-wc
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer =

mainserver.barrod.local:8383
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

169.*;<local>
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend

Micro\OfficeScan Client\bho\1003\TmIEPlg.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program

Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} -

C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program

Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program

Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program

Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\Client Server Security

Agent\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat

8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [OE] "C:\Program Files\Trend Micro\OfficeScan Client\TMAS_OE\TMAS_OEMon.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java

Update\jusched.exe"
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKLM\..\RunOnce: [TSC] "C:\Program Files\Trend Micro\OfficeScan Client\tsc.exe" /HD
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common

Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\dbarron\Local Settings\Application

Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [swg] "C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat

8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program

Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program

Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program

Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program

Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program

Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program

Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat

8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network

Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) -

http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) -

http://appldnld.apple.com.edgesuite.net/...plugin.cab
O16 - DPF: {33415AC7-AFFA-4D55-B41C-C64C0D07DFCA} (Hewlett-Packard Printer Diagnostics) -

http://h50203.www5.hp.com/HPISWeb/Custom...anager.CAB
O16 - DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} - http://www.photodex.com/pxplay.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = barrod.local
O17 - HKLM\Software\..\Telephony: DomainName = barrod.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = barrod.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = barrod.local
O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files\Trend

Micro\OfficeScan Client\bho\1003\TmIEPlg.dll (file missing)
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple

Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common

Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program

Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google

Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program

Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle - C:\Program

Files\Java\jre6\bin\jqs.exe
O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan (ntrtscan) - Trend Micro

Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
O23 - Service: Pervasive.SQL Workgroup Engine - Unknown owner - C:\WINDOWS\system32\srvany.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro

Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Client/Server Security Agent Listener (tmlisten) - Trend Micro Inc. -

C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
O23 - Service: OfficeScan NT Proxy Service (TmProxy) - Unknown owner - C:\Program Files\Trend

Micro\OfficeScan Client\TmProxy.exe (file missing)

--
End of file - 9053 bytes
dbarron11
Active Member
 
Posts: 2
Joined: August 11th, 2010, 11:23 am
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Re: Can't get login unless I use Safe Mode only but cant wo

Unread postby MWR 3 day Mod » August 15th, 2010, 1:29 am

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
MWR 3 day Mod
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Posts: 2534
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Re: Can't get login unless I use Safe Mode only but cant wo

Unread postby Wingman » August 16th, 2010, 8:45 am

Hello... Welcome to the forum.
My name is Wingman, and I'll be helping you with any malware problems.
The logs I request can take a while to research, so please be patient.

Before we begin...please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. DO NOT run any other fix or removal tools unless instructed to do so!
  3. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  4. Only- post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  5. Print each set of instructions...if possible...your Internet connection will not be available during some fix processes.
  6. Only- reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean"
Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

The steps presented in these posts are for this person and machine ONLY. Do not apply these steps to your own system, without the guidance of a trained malware removal helper. Doing so, may possibly damage your system, eventing it from starting.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf, you have any questions or problems, executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Word Wrap in Notepad
In order to make the reports I ask for, more readable, I need you to make sure Word Wrap is off in Notepad:
  1. Open Notepad ... on the Commands Toolbar click Format.
  2. Make sure Word Wrap is unchecked, then close Notepad.

Please tell me, is this computer used for business or connected to a business network?
If no, please continue... otherwise <STOP> ... post back and let me know.

Step 1.
ERUNT - Emergency Recovery Utility NT
If you already have this program installed, please proceed to the Run: portion of these instructions.
Modifying the Registry can create unforeseen problems, so it's always wise to create a backup before doing so.
This is a free program that allows you to keep a complete backup of your registry and restore it when needed.
ERUNT utility program
Download:
  1. Please download ERUNT...by Lars Hederer. Save it to your desktop.
  2. Double-click erunt-setup-exe to run the install process. Install ERUNT by following the prompts.
  3. Use the default install settings...
  4. Make sure the first two check boxes -> (Create ERUNT and NTREGOPT desktop icons) are checked.
    Say "NO" if prompted or asked if you want to add ERUNT to the Start-Up folder. You can enable this later.
  5. Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  6. Choose a location for the backup. Note: the default location is C:\WINDOWS\ERDNT which is fine.
  7. Click on OK ... then click on "YES" to create the folder.
Run:
This will create a full backup of your registry... ERUNT can be used to restore the registry from this backup, if needed.
  1. Please navigate to Start >> All Programs >> ERUNT, then double-click ERUNT from the menu.
  2. Click on OK within the pop-up menu.
  3. In the next menu under C:\WINDOWS\ERDNT\DD-MM-YYYY under Backup options make sure both the following are selected:
    • System registry.
    • Current user registry.
  4. Next click on "OK"... at the prompt... reply "Yes".
    After a short duration the Registry backup is complete! pop-up message will appear.
  5. Now click on "OK". A registry backup has now been created.
< STOP > If you did not successfully complete this step. < STOP > Do not continue with any other steps, post back and let me know!

Step 2.
RSIT (Random's System Information Tool)
Please download RSIT by random/random... save it to your desktop.
You need to be connected to the Internet, so RSIT can download HijackThis, if needed.
  1. Double click on RSIT.exe to run it... read the disclaimer... click on Continue.
  2. RSIT will start running. When done... 2 logs files...will be produced.
    The first one, "log.txt", <<will be maximized... the second one, "info.txt", <<will be minimized.
    These log files can be found in the C:\RSIT folder
  3. Please post both... "log.txt" and "info.txt", file contents in your next reply.

Step 3.
Please include in your next reply:
  1. Any problem executing the instructions?
  2. Business Computer?
  3. RSIT log.txt and info.txt file contents. (If not a business machine)
  4. How is the computer behaving?
Thanks,
Wingman
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Re: Can't get login unless I use Safe Mode only but cant wo

Unread postby Wingman » August 18th, 2010, 4:30 pm

3 Day Response
Hello...
It has been 2 days since my last post to you.
  • Do you still need help with this problem?
  • Are you having problems understanding or following my instructions?
  • Did you find help elsewhere, for your problem?
Just let me know what's going on otherwise...
After 24 hrs., if you have not replied to this thread... it will be closed!
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Re: Can't get login unless I use Safe Mode only but cant wo

Unread postby dbarron11 » August 19th, 2010, 9:50 am

Thank you Wingman for your help. I had not seen the email regarding any responses from the forum until now. The computer has not been used since my post and I still require help.

Reading your instructions you ask if the computer is used for business and is on a network the answer is YES therefore I have done nothing.

Now that I am aware of getting some help I will check often for updates.

Ready to follow your instructions. :)

Thanks,

dbarron11
dbarron11
Active Member
 
Posts: 2
Joined: August 11th, 2010, 11:23 am

Re: Can't get login unless I use Safe Mode only but cant wo

Unread postby Wingman » August 19th, 2010, 11:06 am

Hello dbarron11,

I would advise you review the ALL USERS OF THIS FORUM MUST READ THIS FIRST, topic which you should have read...
Specifically the discussion about Computers connected to any kind of business network.

As this is confirmed by you, to be a business machine, per forum policy, I have no choice but to ask for this topic to be closed.
I'm sorry I could not be of more assistance. Thank you in advance, for your understanding.

Wingman
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Re: Can't get login unless I use Safe Mode only but cant wo

Unread postby Dakeyras » August 19th, 2010, 5:56 pm

As this issue involves either a company owned machine or a machine that is used for business purposes, it falls outside the scope of this forum. Therefore, this topic is now closed.
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