Rootkit.Win32.Agent.bert

[xixo_12]

Hi,
Still on the progress.
Don't be happy to early
Let's proceed

First,
ATF by Atribune
Please download HERE and save to the desktop. Right click on ATF Cleaner.exe > Run as Administrator to open it.
Under Main choose:

choose: Select All
Click the Empty Selected button.

if you use Firefox:

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

if you use Opera:

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program

Next,
Kaspersky Online AV Scan
Note: Internet Explorer should be used. Right click on the icon > Run as Administrator.
Please go to Kaspersky website and perform an online antivirus scan.

• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • Spyware, Adware, Dialers, and other potentially dangerous programs
  • Archives
  • Mail databases
• Click on My Computer under Scan and then put the kettle on!
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place like your Desktop. Change the Files of type to Text file (.txt) before clicking on the Save button.
• Copy and paste the report into your next.

What you need to post
Checklist.

• Content of Kaspersky scan log

[cerebellum9]

Ah, I thought we were finished!

I've tried to run the online Kaspersky scan, but it is not allowing me as I have Kaspersky Internet Security 9 installed. It still won't run even if I disable it.

Any ideas?

[xixo_12]

Hi,
Let's proceed.

First,
ATF by Atribune
Please download HERE and save to the desktop. Double-click ATF Cleaner.exe to open it.
Under Main choose:

choose: Select All
Click the Empty Selected button.

if you use Firefox:

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

if you use Opera:

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program

Next,
ESET Online Scanner
Note: Internet Explorer should be used. Right click on the icon > Run as Administrator.
Go here to run an online scannner from ESET.

• Note: You will need to use Internet explorer for this scan
• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked
• Click Scan
• Wait for the scan to finish
• Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
• Copy and paste that log as a reply to this topic

What you need to post
Checklist.

• Content of log.txt

[NonSuch]

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.