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Rootkit.Win32.Agent.bert

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Re: Rootkit.Win32.Agent.bert

Unread postby xixo_12 » August 16th, 2010, 11:12 am

Hi,
Still on the progress.
Don't be happy to early :D
Let's proceed

First,
ATF by Atribune
Please download HERE and save to the desktop. Right click on ATF Cleaner.exe > Run as Administrator to open it.
Under Main choose:
    choose: Select All
    Click the Empty Selected button.
if you use Firefox:
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
if you use Opera:
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program

Next,
Kaspersky Online AV Scan
Note: Internet Explorer should be used. Right click on the icon > Run as Administrator.
Please go to Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
    • Archives
    • Mail databases
  • Click on My Computer under Scan and then put the kettle on!
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place like your Desktop. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Copy and paste the report into your next.

What you need to post
Checklist.
  • Content of Kaspersky scan log
User avatar
xixo_12
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Posts: 2340
Joined: October 14th, 2008, 11:40 am
Location: Malaysia
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Re: Rootkit.Win32.Agent.bert

Unread postby cerebellum9 » August 16th, 2010, 1:14 pm

Ah, I thought we were finished! :D

I've tried to run the online Kaspersky scan, but it is not allowing me as I have Kaspersky Internet Security 9 installed. It still won't run even if I disable it.

Any ideas?
cerebellum9
Active Member
 
Posts: 12
Joined: July 16th, 2010, 5:52 pm

Re: Rootkit.Win32.Agent.bert

Unread postby xixo_12 » August 16th, 2010, 5:15 pm

Hi,
Let's proceed.

First,
ATF by Atribune
Please download HERE and save to the desktop. Double-click ATF Cleaner.exe to open it.
Under Main choose:
    choose: Select All
    Click the Empty Selected button.
if you use Firefox:
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
if you use Opera:
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program

Next,
ESET Online Scanner
Note: Internet Explorer should be used. Right click on the icon > Run as Administrator.
Go here to run an online scannner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
  • Copy and paste that log as a reply to this topic

What you need to post
Checklist.
  • Content of log.txt
User avatar
xixo_12
MRU Master Emeritus
 
Posts: 2340
Joined: October 14th, 2008, 11:40 am
Location: Malaysia

Re: Rootkit.Win32.Agent.bert

Unread postby NonSuch » August 20th, 2010, 12:48 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
NonSuch
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Joined: February 23rd, 2005, 7:08 am
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