Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Hard to shift spyware

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Hard to shift spyware

Unread postby almightymat » August 8th, 2010, 11:50 am

Hello all,

I was wondering if somebody could give me a hand with some hard to shift spyware? No idea where it came from, it's crippled my browsers and won't let me run my protection software (adaware and sophos) unless in safe mode, and neither show up any infections.

Hijackthis log and uninstall list below, thanks!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 16:33:19, on 08/08/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18928)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.wikipedia.org/wiki/Main_Page
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: QFX Software KeyScrambler - {2B9F5787-88A5-4945-90E7-C4B18563BC5E} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [dleemon.exe] "C:\Program Files\Dell V715w\dleemon.exe"
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Dell V715w\ezprint.exe"
O4 - HKLM\..\Run: [Dell V715w Fax Server] "C:\Program Files\Dell V715w\fm3032.exe" /s
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\RunOnce: [GrpConv] grpconv -o
O4 - HKCU\..\Run: [Google Update] "C:\Users\mat\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
O9 - Extra 'Tools' menuitem: &KeyScrambler... - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - (no file)
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - (no file)
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... oader5.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex ... 0-24-0.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Fac ... oader3.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZI ... b56649.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Ba ... b57213.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\sophos_detoured.dll C:\PROGRA~1\Sophos\SOPHOS~1\sophos_detoured.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: dleeCATSCustConnectService - Unknown owner - C:\Windows\system32\spool\DRIVERS\W32X86\3\\dleeserv.exe
O23 - Service: dlee_device - - C:\Windows\system32\dleecoms.exe
O23 - Service: Emma Device Management (EmmaDevMgmtSvc) - Sony Ericsson Mobile Communications - C:\Program Files\Common Files\Sony Ericsson\Emma Core\Services\EmmaDeviceMgmt.exe
O23 - Service: Emma Update Management (EmmaUpdMgmtSvc) - Sony Ericsson Mobile Communications - C:\Program Files\Common Files\Sony Ericsson\Emma Core\Services\EmmaUpdateMgmt.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Sony Ericsson OMSI download service (OMSI download service) - Unknown owner - C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SupServ.exe
O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Professional Business XI.SP1\RpcSandraSrv.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe

End of file - 7594 bytes

7-Zip 4.44 beta
ABBYY FineReader 6.0 Sprint
AC3Filter (remove only)
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 7.1.0
Advertising Center
America's Greatest Chili Cook Book
a-squared Free 3.5
Audacity 1.3.6 (Unicode)
Avanquest update
Belkin Wireless USB Utility
Browser Defender
CCleaner (remove only)
CDisplay 1.8
Creative Jukebox Driver
Creative System Information
Creative ZEN
Defraggler (remove only)
Dell V715w
Direct Show Ogg Vorbis Filter (remove only)
DivX Converter
DivX Plus DirectShow Filters
DivX Setup
DVD Decrypter (Remove Only)
dvdSanta 4.50
Emma Core
FFmpeg for Audacity on Windows
Free Fire Screensaver
Free Video Flip and Rotate version 1.5
Glary Registry Repair 3.0
Google Earth
Google Talk Plugin
Hardware Diagnostic Tools
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Easy Setup - Core
Inkjet Printer/Scanner Extended Survey Program
Java(TM) 6 Update 13
Java(TM) 6 Update 7
LAME v3.98.2 for Audacity
Malwarebytes' Anti-Malware
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft Application Compatibility Toolkit 5.5
Microsoft Silverlight
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Works
Mozilla Firefox (3.6.3)
MSI Star Cam 370i
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero 7 Premium
Nero 9 Essentials
Nero ControlCenter
Nero Installer
Nero Online Upgrade
Nero StartSmart
Nero StartSmart OEM
NVIDIA Drivers
OpenOffice.org 3.1
Python 2.4.3
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Safe Returner 1.22
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
SiSoftware Sandra Professional Business XI.SP1 (Win64/32/CE)
Skype™ 3.8
Sony Ericsson Media Manager 1.0
Sony Ericsson PC Suite 6.007.00
Sophos Anti-Virus
Sophos AutoUpdate
Spyware Doctor 7.0
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update Service
VC80CRTRedist - 8.0.50727.4053
ViewSonic Monitor Drivers
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
VLC media player 1.0.5
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
Xvid 1.1.3 final uninstall
Active Member
Posts: 10
Joined: August 8th, 2010, 11:38 am
Register to Remove

Re: Hard to shift spyware

Unread postby almightymat » August 9th, 2010, 12:50 pm

Damn, totally forgot when I posted this but another post reminded me, this attack happened literally an hour before I left for the airport for 2 weeks ago, and I had to shut down and leave it for my return...the first thing that I noticed was something called ANTIVIR popping up that I didn't recognise, this took over my browsers (firefox and IE), crippled my antivirus & malware programs (sophos, adaware) and prevented me from running task manager...I was so frazzled getting back from my trip that I clean forgot that part!

Active Member
Posts: 10
Joined: August 8th, 2010, 11:38 am

Re: Hard to shift spyware

Unread postby almightymat » August 9th, 2010, 5:03 pm

Sorry, this was a really confusing post and so I rewrote and reposted, could a moderator please delete this thread? Thanks!
Active Member
Posts: 10
Joined: August 8th, 2010, 11:38 am

Re: Hard to shift spyware

Unread postby NonSuch » August 9th, 2010, 9:00 pm

This topic is the original; however, as a new topic has been started to replace this one, this topic will now be closed.
User avatar
Posts: 27257
Joined: February 23rd, 2005, 7:08 am
Location: California
Register to Remove

  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 91 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware