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I can't post my log here

Unread postby ftmyersbuc » August 4th, 2010, 7:40 am

My home desktop has been infected by malware. I got the typical "it looks like a windows icon, but it's not" on the toolbar, so I disconnected from the internet and ran malwarebytes in safe mode. This partially removed the malware, as I can now get email and can connect to https sites, but it will not allow me on http sites or on to ftp sites. The fake icon also disappeared from the toolbar. I have checked the internet settings and compared them with those on my laptop (that is what I am on now), and there are no differences. To top it off, I can't get the computer to go back into safe mode anymore. My normal antivirus/malware software is avast.

Any thoughts, or am I facing wiping my harddrive and starting over? Thanks, in advance, for any assistance.
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Re: I can't post my log here

Unread postby NonSuch » August 4th, 2010, 4:50 pm

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

If that does not work, try the following:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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