As this is a dedicated malware removal site & this issue does not appear to be malware related, I'm going to refer you to some sites that will have more expertise with this than I do:
The following sites are excellent tech support sites (in no particular order):
Tech Support ForumWhat the TechThe Elder GeekClean Up Now we need to clear out the programs we've been using to clean up your computer, they are not suitable for general malware removal and could cause damage if used inappropriately.Remove ComboFixThe following will implement some cleanup procedures as well as reset System Restore points:
Click
Start > Run then copy/paste the following bolded text into the Run box and click OK:
ComboFix /UninstallOTCDownload
OTC by
Old Timer here & save it to your desktop.
Double click on
OTC.exe. Click on
CleanUp!.
You will receive a prompt that it needs to restart the computer to remove the files. Click
Yes.
It will restart your computer automatically. If it doesn't, please restart your computer manually.
You can delete the following from your desktop:
TFC.exe
The Gmer.exe file (it will be randomly named .exe file)
Any logs that may have been saved to your desktopYou can remove the Kaspersky & Eset Online Scanners. This can be done via
Add or Remove ProgramsYou should also remove
HijackThis. This also can be done via
Add or Remove ProgramsAll CleanNow that your system is free of malware, we would like you to keep it that way. Take the time to follow these recommendations & it will greatly reduce the risk of further infections and greatly diminish the chances of you having to visit here again.
Create a Clean System Restore Point Create a new, clean System Restore point which you can use in case of future system problems:
Press
Start->All Programs->Accessories->System Tools->System RestoreSelect
Create a restore point, then
Next, type a name like
All Clean then press the
Create button and once it's done press
CloseNow remove old, infected System Restore points:
Next click
Start->Run and type
cleanmgr in the box and click
OKEnsure the boxes for
Temporary Files &
Temporary Internet Files are checked. You can choose to check other boxes if you wish but they are not required.
Select the
More Options tab, under
System Restore click
Clean up... and click
Yes to the prompt
Click
OK and
Yes to confirm.
Microsoft Windows UpdateMicrosoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update WindowsGo to
Start >
All Programs >
Windows UpdateTo update OfficeOpen up any Office program.
Go to
Help >
Check for UpdatesMalwarebytes' Anti-MalwareMalwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is totally free but for real-time protection you will have to pay a small one-time fee.
You can find a tutorial
here. Keep it updated & run it regularly.
SpywareBlasterDownload and install Javacools SpywareBlaster from
here SpywareBlaster adds a list of ActiveX controls, tracking cookies and sites which will be blocked in either Internet Explorer or Firefox browsers. You need to manually check for updates regularly.
Download and Install a HOSTS FileA HOSTS file is a big list of bad web sites. The list has a specific format, a specific name, (name is just
HOSTS with no file extension), and a specific location. Your machine always looks at that file in that location before connecting to a web site to verify the address. So the HOSTS listing can be used to "short circuit" a request to a bad website by giving it the address of your own machine.
Install MVPS Hosts File From HereThe MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HEREWeb of TrustWOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
- Green to go
- Yellow for caution
- Red to stop
WOT has an addon available for both Firefox and Internet Explorer.
Install WinPatrolDownload it
hereYou can find information about how WinPatrol works
hereRead some information here on how to prevent Malware.
Hopefully these steps will help keep your computer clean.