As this is a dedicated malware removal site & this issue does not appear to be malware related, I'm going to refer you to some sites that will have more expertise with this than I do:
The following sites are excellent tech support sites (in no particular order):Tech Support ForumWhat the TechThe Elder GeekClean Up Now we need to clear out the programs we've been using to clean up your computer, they are not suitable for general malware removal and could cause damage if used inappropriately.Remove ComboFix
The following will implement some cleanup procedures as well as reset System Restore points:
Click Start > Run
then copy/paste the following bolded text into the Run box and click OK:ComboFix /UninstallOTC
by Old Timer here
& save it to your desktop.
Double click on OTC.exe
. Click on CleanUp!
You will receive a prompt that it needs to restart the computer to remove the files. Click Yes
It will restart your computer automatically. If it doesn't, please restart your computer manually.
You can delete the following from your desktop:TFC.exe
The Gmer.exe file (it will be randomly named .exe file)
Any logs that may have been saved to your desktop
You can remove the Kaspersky & Eset Online Scanners. This can be done via Add or Remove Programs
You should also remove HijackThis
. This also can be done via Add or Remove ProgramsAll Clean
Now that your system is free of malware, we would like you to keep it that way. Take the time to follow these recommendations & it will greatly reduce the risk of further infections and greatly diminish the chances of you having to visit here again. Create a Clean System Restore Point
Create a new, clean System Restore point which you can use in case of future system problems:
Press Start->All Programs->Accessories->System Tools->System Restore
Select Create a restore point
, then Next
, type a name like All Clean
then press the Create
button and once it's done press Close
Now remove old, infected System Restore points:
Next click Start->Run
and type cleanmgr
in the box and click OK
Ensure the boxes for Temporary Files
& Temporary Internet Files
are checked. You can choose to check other boxes if you wish but they are not required.
Select the More Options
tab, under System Restore
click Clean up...
and click Yes
to the prompt
to confirm.Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.To update Windows
Go to Start
> All Programs
> Windows UpdateTo update Office
Open up any Office program.
Go to Help
> Check for UpdatesMalwarebytes' Anti-Malware
Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is totally free but for real-time protection you will have to pay a small one-time fee.
You can find a tutorial here
. Keep it updated & run it regularly.SpywareBlaster
Download and install Javacools SpywareBlaster from here
SpywareBlaster adds a list of ActiveX controls, tracking cookies and sites which will be blocked in either Internet Explorer or Firefox browsers. You need to manually check for updates regularly.Download and Install a HOSTS File
A HOSTS file is a big list of bad web sites. The list has a specific format, a specific name, (name is just HOSTS
with no file extension), and a specific location. Your machine always looks at that file in that location before connecting to a web site to verify the address. So the HOSTS listing can be used to "short circuit" a request to a bad website by giving it the address of your own machine.Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.You can Find the Tutorial HEREWeb of TrustWOT
, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
- Green to go
- Yellow for caution
- Red to stop
WOT has an addon available for both Firefox and Internet Explorer.Install WinPatrol
Download it here
You can find information about how WinPatrol works hereRead some information here
on how to prevent Malware.
Hopefully these steps will help keep your computer clean.