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Unauthorized connection/access to my PC, Browser redirection

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Unauthorized connection/access to my PC, Browser redirection

Unread postby NLSB » June 28th, 2010, 11:41 am

I have been having problems with unauthorized connections to my PC (as shown my looking at Netstat results). Some browser redirection has also occurred when clicking on Google's search results in Firefox. I also get "this URL is not valid and cannot be loaded" alerts quite often (most recently, just now when I click on the submit button to post this post!). I will now go to my Apple computer and post from there. I do not have specifics on the sites at this time but will keep track next time it happens. Norton 360 Premiere keeps giving me warnings of attempted attacks. I fear not all are or have been intercepted by Norton.
Thanks!
NLSB


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:11:45 AM, on 6/28/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\PROGRA~1\ESRI\License\arcgis9x\lmgrd.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\PROGRA~1\ESRI\License\arcgis9x\lmgrd.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\ESRI\License\arcgis9x\ARCGIS.exe
C:\WINDOWS\system32\CTSvcCDA.EXE
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Norton 360 Premier Edition\Engine\3.8.0.41\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Norton 360 Premier Edition\Engine\3.8.0.41\ccSvcHst.exe
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\WINDOWS\System32\PowerDesk8\PDeskNet.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Linksys\Linksys Wireless Manager\LinksysWirelessManager.exe
C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Genie-Soft\GBMPro8\GBMAgent.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\WimsPrg\wclock30.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqnrs08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\dllhost.exe
C:\PROGRA~1\MICROS~4\Office12\OUTLOOK.EXE
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\Hijack This\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360 Premier Edition\Engine\3.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360 Premier Edition\Engine\3.8.0.41\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360 Premier Edition\Engine\3.8.0.41\coIEPlg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Nero Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [Matrox PowerDesk 8] C:\WINDOWS\System32\PowerDesk8\PowerDesk.exe /silent
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [Linksys Wireless Manager] "C:\Program Files\Linksys\Linksys Wireless Manager\LinksysWirelessManager.exe" /cm /min /lcid 1033
O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [Verizon_McciTrayApp] "C:\Program Files\Verizon\McciTrayApp.exe"
O4 - HKLM\..\Run: [PtiuPbmd] Rundll32.exe ulutil2.dll,SetWriteBack
O4 - HKLM\..\Run: [GBMPro8Agent] C:\Program Files\Genie-Soft\GBMPro8\GBMAgent.exe
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [GBMPro8Agent] C:\Program Files\Genie-Soft\GBMPro8\GBMAgent.exe
O4 - HKCU\..\Run: [WorldClock] "C:\Program Files\WimsPrg\wclock30.exe"
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 2120290000
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 2131719484
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1A3A472E-0B8F-4099-9AE6-E1F004599202}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CCS\Services\Tcpip\..\{75772511-E137-4EA4-9919-DE3D28654B26}: NameServer = 192.168.1.1,68.238.64.12
O17 - HKLM\System\CCS\Services\Tcpip\..\{C9734BC0-E33B-470D-9425-A1E11D70D71D}: NameServer = 192.168.1.1,68.238.64.12
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360 Premier Edition\Engine\3.8.0.41\coIEPlg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ArcGIS License Manager - Acresso Software Inc. - C:\PROGRA~1\ESRI\License\arcgis9x\lmgrd.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTSvcCDA.EXE
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files\Google\Update\GoogleUpdate.exe (file missing)
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360 Premier Edition\Engine\3.8.0.41\ccSvcHst.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe

--
End of file - 13693 bytes

32 Bit HP CIO Components Installer
Adobe Acrobat 9 Standard
Adobe Acrobat 9 Standard
Adobe Acrobat 9.3.2 - CPSID_53951
Adobe AIR
Adobe AIR
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe Camera Raw 4.0
Adobe CMaps CS4
Adobe Color - Photoshop Specific CS4
Adobe Color Common Settings
Adobe Color Common Settings
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Default Language CS4
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe ExtendScript Toolkit 2
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Fonts All
Adobe Help Viewer CS3
Adobe Linguistics CS3
Adobe Media Player
Adobe Media Player
Adobe PDF Library Files CS4
Adobe Photoshop CS3
Adobe Photoshop CS3
Adobe Setup
Adobe Setup
Adobe Setup
Adobe Stock Photos CS3
Adobe Type Support CS4
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS3
AdobeColorCommonSetRGB
Advertising Center
AnswerWorks 5.0 English Runtime
AnswerWorks 5.0 English Runtime
APC PowerChute Personal Edition
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcGIS ArcInfo Workstation
ArcGIS Desktop
ArcGIS License Manager
ArcGIS Tutorial Data
Ask Toolbar
AutoCAD 2000
AVS Image Converter 1.1.3.71
AVS Update Manager 1.0
AVS4YOU Software Navigator 1.3
Bonjour
Business Contact Manager for Outlook 2007 SP2
Business Contact Manager for Outlook 2007 SP2
Creative MediaSource
Dell ResourceCD
EPSON Printer Software
FXCM Trading Station
GDR 4053 for SQL Server Database Services 2005 ENU (KB970892)
GearDrvs
GearDrvs
Genie Backup Manager Pro 8.0
Google Chrome
Google Earth
Google Update Helper
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Customer Participation Program 7.0
HP Imaging Device Functions 7.0
HP Officejet Pro All-In-One Series
HP Photosmart Essential
HP Product Assistant
HP Solution Center 7.0
HP Update
Intel(R) PRO Network Adapters and Drivers
iTunes
J2SE Runtime Environment 5.0 Update 5
Java(TM) 6 Update 20
LightScribe System Software 1.14.17.1
Linksys Wireless Manager
Malwarebytes' Anti-Malware
Matrox PowerDesk-HF and Driver
Merriam-Webster 3.0
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Default Manager
Microsoft Easy Assist v2
Microsoft Office 2003 Web Components
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional 2007
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business Connectivity Components
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft UI Engine
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.6.6)
MPM
MSN Toolbar
MSN Toolbar Platform
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser
Nero 9 Lite
Nero ControlCenter
Nero Installer
Nero Online Upgrade
Nero StartSmart
neroxml
Nikon Message Center
Norton 360 Premier Edition
OCR Software by I.R.I.S 7.0
OGA Notifier 2.0.0048.0
Paint Shop Pro 7
PDF Settings CS4
PictureProject
PictureProject In Touch Downloader 1.0
Python 2.4.1
Quicken 2009
QuickTime
Safari
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB982312)
Security Update for 2007 Microsoft Office System (KB982331)
Security Update for Microsoft Office Excel 2007 (KB982308)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office Outlook 2007 (KB972363)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office Publisher 2007 (KB982124)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB982135)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 8 (KB917734)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
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Security Update for Windows XP (KB973507)
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Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Sentinel System Driver Installer 7.5.0
Sound Blaster Audigy 2
SoundMAX
SuperSync 3.5
TidySongs
TidySongs
TidySongs (remove only)
TuneUp Companion 1.6.1
TurboTax 2008
TurboTax 2008 wcaiper
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wrapper
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Outlook 2007 Junk Email Filter (kb983486)
Update for Windows Internet Explorer 8 (KB975364)
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Verizon Help and Support Tool
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Vz In Home Agent
Windows Internet Explorer 8
Windows Live ID Sign-in Assistant
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Search 4.0
Windows XP Service Pack 3
WinZip 14.0
WorldClock 3.0
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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby askey127 » July 1st, 2010, 8:45 am

NLSB,
-----------------------------------------------------------
Remove Registry items with HighjackThis. Start HijackThis.
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE

Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
-----------------------------------------------------------
Remove Programs Using Control Panel
From Start, Settings, Control Panel or Start, Control Panel, click Add/Remove Programs.
Highlight each Entry, as follows, one by one, if it exists, and choose Remove :
J2SE Runtime Environment 5.0 Update 5
Ask Toolbar

Take extra care in answering questions posed by any Uninstaller.
----------------------------------------------
Run Temp File Cleaner
Download Temp File Cleaner and save it to your desktop.
Double click to run it. (Right click and Run as Administrator in Vista)
If it asks to Reboot, choose to do so. This will remove files that could not be removed while Windows was running.
After Restart, log back in to your usual account.
------------------------------------------------------------
Please download the GMER Rootkit Scanner from Here.
  • XP : Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
  • VISTA/Win7: Right click the .exe file and chose Run as Administrator. If asked to allow gmer.sys driver to load, please consent
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than the System drive (which is typically C:\)
    • Show All (don't miss this one)
      See image below
      Image
  • Then click the Scan button & wait for it to finish
    **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
  • Save it where you can easily find it, such as your desktop, and post it in your next reply
Note: Do not run any other programs while Gmer is running.

So we are looking for the Gmer log contents.
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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby NLSB » July 2nd, 2010, 10:19 pm

Hello,
Thanks for the reply. I performed everything that you asked with the exception of the GMER Rootkit Scanner. I tried this twice, the first time it resulted in the Blue Screen of Death. The second time it looked like it might have completed the scan (after several hours) but upon clicking the 'save' button to save the log file, the system hung with CPU usage at 100% and I was never able to save a log file. This happened once before when I tried to use GMER. Do you have any other scanner that actually works? Thanks.
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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby askey127 » July 3rd, 2010, 6:50 am

NLSB,
Let's try this :
------------------------------------------------
Download and Run Rkill
Please download Rkill from one of the following links and save to your Desktop:
One, Two,Three or Four
  • Double click on Rkill.
  • A command window will open, then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.
Note: If your security software warns about Rkill, please ignore and allow the download to continue. If you cannot get one of the downloads to work for you, try one of the other links.
If you cannot get Rkill to run without being stopped, don't proceed further, and post back to tell me about it.
---------------------------------------------
SysProt Antirootkit
Download SysProt Antirootkit from the link below (you will find it at the bottom of the page under attachments, or you can get it from one of the mirrors).
http://sites.google.com/site/sysprotantirootkit/

Unzip it into a folder on your desktop.
  • Double click Sysprot.exe to start the program.
  • Click on the Log tab.
  • In the Write to log box set up the following items.
    • Process << Selected
    • Kernel Modules << Selected
    • SSDT << Selected
    • Kernel Hooks << Selected
    • IRP Hooks << NOT Selected
    • Ports << NOT Selected
    • Hidden Files << Selected
  • At the bottom of the page
    • Hidden Objects Only << Selected
  • Click on the Create Log button on the bottom right.
  • After a few seconds a new window should appear.
  • Select Scan Root Drive. Click on the Start button.
  • When it is complete a new window will appear to indicate that the scan is finished.
  • The log will be saved automatically in the same folder Sysprot.exe was extracted to. Open the text file and copy/paste the log here.

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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby NLSB » July 3rd, 2010, 1:42 pm

Thanks for the reply!
Here is the log file requested.
Nils


SysProt AntiRootkit v1.0.1.0
by swatkat

******************************************************************************************
******************************************************************************************

No Hidden Processes found

******************************************************************************************
******************************************************************************************
Kernel Modules:
Module Name: SYMEFA.SYS
Service Name: SymEFA
Module Base: F7B90000
Module End: F7BDF000
Hidden: Yes

Module Name: \SystemRoot\System32\Drivers\dump_diskdump.sys
Service Name: ---
Module Base: B9FDA000
Module End: B9FDE000
Hidden: Yes

Module Name: \SystemRoot\System32\Drivers\dump_symmpi.sys
Service Name: ---
Module Base: BA5C1000
Module End: BA5CA000
Hidden: Yes

******************************************************************************************
******************************************************************************************
SSDT:
Function Name: ZwAlertResumeThread
Address: 886F94C0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwAlertThread
Address: 88B6D5F8
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwAllocateVirtualMemory
Address: 88711620
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwAssignProcessToJobObject
Address: 886EF4C0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwConnectPort
Address: 88C5E5B8
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwCreateKey
Address: B9FC3130
Driver Base: B9FAD000
Driver End: B9FD2000
Driver Name: \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS

Function Name: ZwCreateMutant
Address: 886414F0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwCreateSymbolicLinkObject
Address: 87E564F0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwCreateThread
Address: 8865A7A0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwDebugActiveProcess
Address: 886F04C0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwDeleteKey
Address: B9FC33B0
Driver Base: B9FAD000
Driver End: B9FD2000
Driver Name: \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS

Function Name: ZwDeleteValueKey
Address: B9FC3910
Driver Base: B9FAD000
Driver End: B9FD2000
Driver Name: \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS

Function Name: ZwDuplicateObject
Address: 887117B0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwFreeVirtualMemory
Address: 886D4628
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwImpersonateAnonymousToken
Address: 886F54C0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwImpersonateThread
Address: 886F84C0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwLoadDriver
Address: 8919B478
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwMapViewOfSection
Address: 88583C30
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwOpenEvent
Address: 886F44C0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwOpenProcess
Address: 88716770
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwOpenProcessToken
Address: 886DC5F8
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwOpenSection
Address: 886F24C0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwOpenThread
Address: 887165E0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwProtectVirtualMemory
Address: 87E56F00
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwResumeThread
Address: 8868F418
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwSetContextThread
Address: 88B845F8
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwSetInformationProcess
Address: 88612628
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwSetSystemInformation
Address: 886F14C0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwSetValueKey
Address: B9FC3B60
Driver Base: B9FAD000
Driver End: B9FD2000
Driver Name: \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS

Function Name: ZwSuspendProcess
Address: 886F34C0
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwSuspendThread
Address: 88B3C5F8
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwTerminateProcess
Address: 886905F8
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwTerminateThread
Address: 88B7A5F8
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwUnmapViewOfSection
Address: 88AC05F8
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

Function Name: ZwWriteVirtualMemory
Address: 886B8630
Driver Base: 0
Driver End: 0
Driver Name: _unknown_

******************************************************************************************
******************************************************************************************
No Kernel Hooks found

******************************************************************************************
******************************************************************************************
Hidden files/folders:
Object: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SRTSP\SrtETmp\8C461A49.TMP
Status: Access denied

Object: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SRTSP\SrtETmp\BE708A4B.TMP
Status: Access denied

Object: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\SRTSP\SrtETmp\D4DA1A51.TMP
Status: Access denied

Object: C:\System Volume Information\EfaData
Status: Access denied

Object: C:\System Volume Information\MountPointManagerRemoteDatabase
Status: Access denied

Object: C:\System Volume Information\tracking.log
Status: Access denied

Object: C:\System Volume Information\_restore{0DB62C3B-D0D6-4F28-B99E-13E033D415C7}
Status: Access denied
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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby askey127 » July 3rd, 2010, 2:29 pm

NLSB,
Well, that's promising.
------------------------------------------------
Run Rkill
Double click on Rkill.
A command window will open, then disappear upon completion.
-----------------------------------------------
Run Eset NOD32 Online AntiVirus
Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

  • Please go Here then click on: Image
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the instructions below are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby NLSB » July 4th, 2010, 12:11 pm

Here is the log file from ESET Scanner (looks like it found something, although it was in a backup file of my system and not on the root drive):

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=cf1f6c94014d4248b0617580863a8802
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-07-04 07:50:05
# local_time=2010-07-04 12:50:05 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 757715 757715 0 0
# compatibility_mode=3589 16777189 100 100 1740747 14800650 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=198406
# found=4
# cleaned=0
# scan_time=23051
K:\PC Backup - C-D-M(2).18.gbp probably a variant of Win32/TrojanDownloader.Agent trojan 00000000000000000000000000000000 I
K:\PC Backup - C-D-M(2).19.gbp probably a variant of Win32/TrojanDownloader.Agent trojan 00000000000000000000000000000000 I
K:\PC Backup - C-D-M(2).7.gbp JS/Exploit.Pdfka.OAU trojan 00000000000000000000000000000000 I
K:\PC Backup - C-D-M.6.gbp JS/Exploit.Pdfka.OAK trojan 00000000000000000000000000000000 I
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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby askey127 » July 4th, 2010, 5:15 pm

NLSB,
You need to erase those backups on Drive K:(I would erase all of them if it's feasible), then empty the recycle bin, then make a new set of backups.
Can you do that?
When you are done I can help you make a new System Restore point and erase the old ones.
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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby NLSB » July 5th, 2010, 2:13 pm

Hello,
I deleted all the old backups and created new ones as well as emptied the recycle bin.
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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby askey127 » July 5th, 2010, 6:35 pm

NLSB,
For your security going forward:
-----------------------------------------------------------
Reset System Restore Points
  • Click Start > Help and Support
  • Click on ->Undo changes to your computer with System Restore.
  • Click Create A Restore Point then click Next. Give it a name it and then click Create, then Close.
  • Close Help and Support Center.
  • Click Start | Run and type Cleanmgr
  • Select (C: ) then click OK.
  • Click the More Options tab.
  • Click Clean Up in the System Restore Section.
This will remove all previous restore points except the newly created one.
This System Restore sequence is not to be done regularly, but only as a Special Case after the removal of malware.
-----------------------------------------------------------
Replace the Current HOSTS File with MVPs
You can read about HOSTS files here : http://www.mvps.org/winhelp2002/hosts.htm

  • Disable DNS Client Service. This is necessary when installing a large HOSTS file.
    From Start, or Start, Run
    Type services.msc in the box and hit <Enter>
    Give permission to continue if necessary.
    Scroll down to DNS Client on the list, Right Click it and choose Properties.
    Under Service Status, click Stop. Wait until it reports the service stopped.
    Under Startup Type, choose Disabled.
    Then click Apply, OK
  • Use HostsXpert to Install the HOSTS File
    Download HostsXpert and unzip (extract) it to your computer, somewhere where you can find it.
    • Double click on HostsXpert.exe to launch the program. Give whatever Permissions are required.
    • In the bottom half of the left pane, click on File Handling
    • If the first button at the top is labeled Make Writeable?, click on it so the label changes to Make Read Only
    • Click third button from the bottom, labeled Download. A couple new buttons will appear at the top.
    • Click on the top button labeled MVPs Hosts and choose Replace
    • When asked to verify if you want to Replace present Hosts file, click OK.
    • When it finishes, click on File Handling again.
    • Click the button at the top labeled Make Read Only, so the label changes to Make Writeable?
    • Hit the X in the upper right corner to exit HostsXpert

If you have a separate third party firewall, or Winpatrol, you may have to give permissions at various times to Unlock the present default HOSTS file and install the new one.
-----------------------------------------------------------
Install WinPatrol - Download and Install the Free WinPatrol, and view Instructions here: http://www.winpatrol.com/winpatrol.html
- WinPatrol is an active program that drops a "Scotty Dog" icon into the system tray (right click to check/change status), allows you to monitor/edit startups, services, Browser helpers, and prompts for permission if any program tries to change your system.

You should be good to go.
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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby NLSB » July 5th, 2010, 10:56 pm

Thanks for all of your help!
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Re: Unauthorized connection/access to my PC, Browser redirec

Unread postby NonSuch » July 10th, 2010, 10:08 pm

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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