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can't remove Rootkit.Agent

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can't remove Rootkit.Agent

Unread postby flyingmojo » June 26th, 2010, 5:48 pm

Hello

My AntiVir program keeps detecting a rootkit.agent (C:\WINDOWS\system32\drivers\pbdclifl.sys [TR/Rootkit.Gen Trojan]), but it can never remove it. It says it does, but on the next scan, it still detects it.

I've tried using MalwareBytes' AntiMalware as well, with the same problem.

My HijackThis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:45:22 PM, on 6/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\OEM03Mon.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\DELL\DELL Webcam Manager\DellWMgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\YouSendIt\Express\YouSendIt.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\ChronosXP\ChronosXP.exe
C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe
C:\Documents and Settings\Dell\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Nitro PDF\Express\NitroPDFExpressDriverService.exe
C:\WINDOWS\system32\NLSSRV32.EXE
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Documents and Settings\All Users\Application Data\Skype\Plugins\Plugins\903CB56BA52F42478957BE8314837A86\PamelaPCR.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=del ... bd=1080522
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=del ... bd=1080522
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [OEM03Mon.exe] C:\WINDOWS\OEM03Mon.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [DELL Webcam Manager] "C:\Program Files\DELL\DELL Webcam Manager\DellWMgr.exe" /s
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EPSON Stylus Photo R380 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBOA.EXE /FU "C:\WINDOWS\TEMP\E_S205.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [YouSendIt.exe] C:\Program Files\YouSendIt\Express\YouSendIt.exe -ui none
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol 120\AxAutoMntSrv.exe" -automount
O4 - HKCU\..\Run: [ChronosXP] "C:\Program Files\ChronosXP\ChronosXP.exe"
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Dell\Application Data\Dropbox\bin\Dropbox.exe
O4 - Startup: ubisoft register.lnk = C:\Program Files\Ubi Soft\Register\schedule.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Free YouTube to Mp3 Converter - C:\Documents and Settings\Dell\Application Data\DVDVideoSoftIEHelpers\youtubetomp3.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 2514479484
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NitroPDFExpressDriverCreatorReadSpool (NitroExpressDriverReadSpool) - Nitro PDF Software - C:\Program Files\Nitro PDF\Express\NitroPDFExpressDriverService.exe
O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\system32\NLSSRV32.EXE
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - StarWind Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 9475 bytes


Uninstall list:

7-Zip 4.65
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.2.2
Adobe Shockwave Player 11.5
Advanced Audio FX Engine
Advanced Video FX Engine
AGEIA PhysX v7.11.13
AltoMP3 Gold 5.20
Apple Application Support
Apple Software Update
ATI Catalyst Control Center
ATI Display Driver
Avira AntiVir Personal - Free Antivirus
Browser Address Error Redirector
ChronosXP (32-bit)
Complete Care Consumer Service Agreement
Dell DataSafe Online
Dell Driver Reset Tool
Dell Support Center (Support Software)
DELL Webcam Center
DELL Webcam Manager
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Plus Web Player
Documentation & Support Launcher
Download Manager 2.3.10
Easy Thumbnails (Remove only)
EAX Unified
EPSON Printer Software
ESET Online Scanner v3
Far Cry Demo
Far Cry Demo 2
Free Audio CD Burner version 1.2
Free YouTube to MP3 Converter version 3.3
Games, Music, & Photos Launcher
Garmin USB Drivers
GoToAssist 8.0.0.514
Hero Designer v2
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954708)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB981793)
Intel(R) PRO Network Connections Drivers
Internet Service Offers Launcher
Java(TM) 6 Update 18
Java(TM) 6 Update 5
Lara Croft Tomb Raider: The Angel Of Darkness
Live! Cam Avatar Creator
Live! Cam Avatar v1.0
LizardTech DjVu Control
Macromedia Dreamweaver 8
Macromedia Extension Manager
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Choice Guard
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.3
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
mIRC
Monitor Integrated Webcam Driver (1.00.13.0608)
Mozilla Firefox (3.6.4)
MSXML 6 Service Pack 2 (KB973686)
Musicmatch for Windows Media Player
Nitro PDF Express
PowerDVD
QualXServ Service Agreement
QuickTime
RDesc 2.29
RealPlayer
Realtek High Definition Audio Driver
RealUpgrade 1.0
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
SearchAssist
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for 2007 Microsoft Office System (KB982312)
Security Update for 2007 Microsoft Office System (KB982331)
Security Update for Microsoft Office Excel 2007 (KB982308)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB982135)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953155)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Skype Toolbars
Skype™ 4.2
System Requirements Lab
Uninstall 1.0.0.1
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows Internet Explorer 8 (KB980302)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB980182)
VC80CRTRedist - 8.0.50727.4053
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver
World of Warcraft
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
YouSendIt Express
YouSendIt Express
flyingmojo
Regular Member
 
Posts: 51
Joined: August 21st, 2009, 10:59 pm
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Re: can't remove Rootkit.Agent

Unread postby Airscape » June 28th, 2010, 4:37 pm

Hello flyingmojo... Welcome to the forum.
My name is Airscape and I'll be helping you with your malware issues.
The logs can take a while to research. Please be patient with me.

Take note of the following before we begin:
  • Post to this thread only and please stick to it until you are given an All Clean. Absence of symptoms does not mean that your computer is clean.
  • The instructions I give are for This computer only and should not be used on any other pc.
  • Do NOT run any tools/scans unless I instruct you to.
  • Try not to install/uninstall any programs while we work. This will add extra time researching your logs.
  • If you have found assistance elsewhere and no longer require our help, please say so, and this topic will be closed.
  • If you have any problems, please stop and ask before proceeding with any fixes.
  • ALL USERS OF THIS FORUM MUST READ THIS FIRST

Note: As I'm still in training here at MRU everything I post must be checked by an expert first. So there may be a slight delay in between posts.

Important:
Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

In light of this it would be wise for you to back up any important files and folders that you don't want to lose before we start.
User avatar
Airscape
Regular Member
 
Posts: 1858
Joined: November 1st, 2008, 11:06 pm

Re: can't remove Rootkit.Agent

Unread postby Airscape » June 29th, 2010, 12:55 pm

Hi, can you please post the log from Malwarebytes showing any infections found.

In order for the following scans to work correctly, we need to disable any CD Emulation drivers, which include Alcohol 120 etc. You won't be able to use the program untill the pc is clean.


DeFogger
Please download DeFogger to your desktop.
  • Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
  • Do not re-enable these drivers until otherwise instructed.
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Download/Run Rkill
Please download Rkill from Here, Here,Here, or Here and save to the desktop.
  • Double click on Rkill to run it.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.
Note: If your security software warns about Rkill, please ignore and allow the download to continue.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Gmer
Download GMER Rootkit Scanner from here & save it to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Double click the randomly named.exe file to run it. Allow the driver load if asked.
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
  • Click on the >>> symbol then the Rootkit tab.
  • To the right UNCHECK the following boxes.
    • IAT/EAT
    • Show All (don't miss this one)
  • Don't change any other settings unless instructed.
  • Then click the Scan button and wait for it to finish.
  • Once done click on the Save button. It will prompt to save, type in gmer.txt
  • Save the log to the desktop then post the contents in your next reply.
  • Don't forget to connect back up to the internet when done.

Note: If Gmer keeps crashing and won't run, Uncheck the devices box and try again.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Random's System Information Tool (RSIT)
  • Please download RSIT by random/random from here and save it to your desktop.
  • Double-click on RSIT.exe to run it.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open.
  • Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Note: both logs can be found in the C:\rsit folder if you lose them.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logs/information to post in next reply:
  • Malwarebytes log ran previously.
  • GMER log
  • RSIT logs (log.txt and info.txt)
  • How is the pc running?
Last edited by Airscape on July 2nd, 2010, 10:42 pm, edited 1 time in total.
User avatar
Airscape
Regular Member
 
Posts: 1858
Joined: November 1st, 2008, 11:06 pm

Re: can't remove Rootkit.Agent

Unread postby Airscape » July 1st, 2010, 5:39 pm

Hi flyingmojo, do you still need help?

This topic will be closed after 24 hours if not responded.
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Airscape
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Posts: 1858
Joined: November 1st, 2008, 11:06 pm

Re: can't remove Rootkit.Agent

Unread postby flyingmojo » July 2nd, 2010, 3:07 am

Hello Airscape

So sorry about the delay. We've been away for a few days, my wife's 50th birthday. I will post the logs as soon as I can tomorrow.
flyingmojo
Regular Member
 
Posts: 51
Joined: August 21st, 2009, 10:59 pm

Re: can't remove Rootkit.Agent

Unread postby Airscape » July 2nd, 2010, 5:53 pm

ok
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Airscape
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Re: can't remove Rootkit.Agent

Unread postby flyingmojo » July 2nd, 2010, 9:12 pm

Hello Airscape

Just so you know, I'm in the process of backing-up my harddrive. It will take about 5 hours, and when I'm done, I'll follow your instructions. Sorry again for my delay.

Thanks
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Re: can't remove Rootkit.Agent

Unread postby Airscape » July 2nd, 2010, 10:47 pm

No problem. Since it's happened more than once now though, I would like a full reply when ready. If any problems with the instructions, just ask.
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Re: can't remove Rootkit.Agent

Unread postby flyingmojo » July 3rd, 2010, 3:16 pm

I left my computer on all night, letting it run the Gmer scan. When I came back in the morning, it had finished, but when I went to save, everything froze. I restarted the computer, and started a new scan. I came back about 10 minutes later, and there was a blue screen of death, and it was doing a 'physical dump of memory". I forced another restart and now my computer is not booting up!! I am freaking out. I am thinking of doing a windows repair using the repair CD, but I didn't want to do that without your ok. What do I do??!!
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Re: can't remove Rootkit.Agent

Unread postby Airscape » July 3rd, 2010, 9:40 pm

Did you Uncheck the devices box after the first time it crashed? it would have kept on causing the blue screen otherwise.

Will the computer boot into Safe Mode? please give some more information on the state of the pc.

Booting into Safe Mode safely

Try doing the following in Safe Mode if possible:

Check Hard Disk For Errors
  1. Press Start... then select Run
  2. Copy/paste the following command into the box... then press OK:
    Code: Select all
    cmd /c chkdsk c: |find /v  "percent" >> "%userprofile%\desktop\checkhd.txt"

    A blank command window will open on your desktop, then close in a few minutes. This is normal.
    A file and icon named "checkhd.txt" should appear on your Desktop.
  3. Please post the contents of the checkhd.txt file, in your next reply
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Re: can't remove Rootkit.Agent

Unread postby flyingmojo » July 3rd, 2010, 10:45 pm

Hello Airscape

The first time it froze, I figured it was just being schizy from running the scan all night. If it had booted up ok after the BSOD, I would've uncheecked the devices box. Unfortunately, I didn't get the chance. I'm wondering now if I had unchecked the box before running the scan a second time, this wouldn't have gotten so bad.

I've tried booting into safe mode, but my screen now just shows:
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\ntoskrnl.exe
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\hal.dll
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\KDCOM.DLL
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\BOOTVID.dll
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\config\system
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\c_1259.nls
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\l_intl.ns
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\FONTS\vgaoem.fon
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\AppPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\ACPI.sys
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\WMILIB.SYS
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\pci.sys
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\isapnp.sys
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Re: can't remove Rootkit.Agent

Unread postby flyingmojo » July 3rd, 2010, 11:30 pm

Just so you know, there are a few other options it is letting me choose from as well as safe mode, including "last known good config (your most recent settings that worked)" but I don't know if that's a good idea.
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Re: can't remove Rootkit.Agent

Unread postby Airscape » July 4th, 2010, 9:50 am

Hi flyingmojo,
Yes please try the Last Known Good Configuration option (only), post back and let me know the results.

Also please tell me, if the pc has Recovery Console installed?
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Re: can't remove Rootkit.Agent

Unread postby flyingmojo » July 4th, 2010, 1:59 pm

Hello Airscape

That didn't work...The screen went blank just like when I let it boot-up normally. Should I try the windows repair CD? I really do not know if I have Recovery Console. I may or may not.
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Re: can't remove Rootkit.Agent

Unread postby Airscape » July 4th, 2010, 8:32 pm

Hi flyingmojo,

Please can you try to restart the pc into Safe Mode again.
restart the computer and begin tapping F8, at the Advanced startup options screen select Safe Mode

Please let me know if it works this time.

If not, try steps 1 to 7 (only) in this link using the repair cd, if there's anything at all you don't understand, please ask.
(if the pc still won't boot normally, post back for help.)
http://www.michaelstevenstech.com/XPrep ... all.htm#RI

Thanks.
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