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Help removing Malware

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Re: Help removing Malware

Unread postby Cypher » May 19th, 2010, 5:44 am

Hi maddie.
How is you're PC performing?
Please try this online scan, be sure to disable you're AV again first.



PANDA ONLINE SCAN

Please go Here to run Panda's ActiveScan
  • Once you are on the Panda site, click the Scan your PC now button
  • A new window will open...click the Scan Now button
  • Allow the ActiveX control to be installed. It will start downloading the files it requires for the scan. Note: This may take a couple of minutes
  • Run the ActiveX control, if requested. The screen will then show the scanning progress - the scan will take a while to finish. Please be patient.
  • When the scan has finished, click on Export To
  • Save the file as Activescan.txt to your Desktop
  • Close the Activescan window then go to your Desktop
  • Double-click on Activescan.txt and it will open in Notepad
  • In Notepad, click Edit > Select all, then Edit > Copy
  • Reply to this thread and click Ctrl+V to paste the log in your reply
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Re: Help removing Malware

Unread postby maddie » May 19th, 2010, 3:19 pm

my computer is running smoothly.

i tried that scan but this came up; so i did what it said and tried a few times but nothing.

ActiveScan 2.0 download: Download error
We're sorry. The download could not be completed due to an error. Please try again.
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Re: Help removing Malware

Unread postby Cypher » May 19th, 2010, 3:30 pm

Hi maddie.
You're PC is as clean as we are going to get it without being able to see the results of an online scan.
You have Vista SP1 installed on you're PC, you need to install SP2 as it contains vital security updates.

This is my general post for when your logs show no more signs of malware.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Clean up with OTM

  • Right-click OTM.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
    , This tool will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTMoveIt3 as this step will require a reboot
  • On the OTM main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

You can now delete any tools we used if they remain on your Desktop.

Create a new, clean System Restore point

  • Click Start, Right Click on Computer, and select Properties.
  • In the left pane, click System Protection > Creat.
  • Give this restore point a descriptive name and click Create.
  • Click Apply and OK.

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

Flush infected System Restore points

  • Click Start, Right Click on Computer, and select Properties.
  • In the left pane, click System Protection.
  • untick the box labeled Vista C: an click Turn off system restore.
  • Click Apply and OK.
  • Restart your computer.

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

Now we needed to deal with security vulnerabilities

Install internet explorer 8

You can find information and install IE 8 from Here

Here are some free programs I recommend that could help you improve your computer's security.

Install SiteAdvisor
SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
Go to Start > All Programs > Windows Update > Check for updates.
To update Office
Open up any Office program.
Go to Help > Check for Updates

Read some information HERE On how to prevent Malware

Is your pc running slow?
Read What to do if your Computer is running slowly

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
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Re: Help removing Malware

Unread postby maddie » May 19th, 2010, 5:33 pm

Create a new, clean System Restore point


Click Start, Right Click on Computer, and select Properties.
In the left pane, click System Protection > Creat.
Give this restore point a descriptive name and click Create.
Click Apply and OK.

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

Flush infected System Restore points


Click Start, Right Click on Computer, and select Properties.
In the left pane, click System Protection.
untick the box labeled Vista C: an click Turn off system restore.
Click Apply and OK.
Restart your computer.


i'm unsure on how to do this. i tried to create a new restore point but not sure if it worked? how can i make sure whether or not it has succeeded?
maddie
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Re: Help removing Malware

Unread postby Cypher » May 20th, 2010, 5:27 am

Hi maddie.
maddie wrote:i'm unsure on how to do this. i tried to create a new restore point but not sure if it worked? how can i make sure whether or not it has succeeded?
Click Start, Right Click on Computer, and select Properties.
In the left pane, click System Protection.
Look under Most recent restore point.
Beside where it says Vista (C:) (System) there will be a date which lists the most recent restore point created.
Check the date there and you will know if it worked when you did it :)
Post back and let me know if you have any further questions.
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Re: Help removing Malware

Unread postby maddie » May 20th, 2010, 10:05 am

All sorted now. Thank you very much.
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Re: Help removing Malware

Unread postby Cypher » May 20th, 2010, 11:19 am

You're most welcome maddie :)
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Re: Help removing Malware

Unread postby Elrond » May 20th, 2010, 12:02 pm

maddie this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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