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unable to access any virus update page

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unable to access any virus update page

Unread postby Scott Lawson » April 28th, 2010, 11:35 pm

I have some kind of malware on my pc. I get some pop ups & redirects sometimes while browsing. I've always used avg for my virus protection, but it doesn't find anything. I've downloaded several other programs, webroot, f-prot, ad-aware, spybot shearch & destroy, but I'm unable todownload current virus definitions for any of them. the web page say's unable to find, server may be down, try retyping address. F-prot suggested DNS hijack & suggested downloading spyware, but it won't even let me download that program at all. I was able to download spybot search & destroy, but when it tries to install it tries to access their web page & can't connect. I don't seem to have any problems going to any other web page.The 2 other computers on my home network have the same problems. Can they hijack my router?
Please help if you can, Here are my lists. Thanks, Scott

Adobe Acrobat - Reader 6.0.2 Update
Adobe Flash Player 10 ActiveX
Adobe Reader 6.0.1
ATI Catalyst Control Center
AVG Free 9.0
Blackhawk Striker 2 from Compaq (remove only)
Blasterball 2 from Compaq (remove only)
Blasterball 2 Remix from Compaq (remove only)
Bounce Symphony from Compaq (remove only)
Catalyst Control Center - Branding
Compaq Connections
Compaq Organize
Critical Update for Windows Media Player 11 (KB959772)
Crystal Maze from Compaq (remove only)
Easy Internet Sign-up
erLT
F-PROT Antivirus for Windows
Help and Support Additions
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB896344)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
HP Image Zone 4.2
HP Product Detection
HP PSC & OfficeJet 4.2
hp psc 1300 series
HP Software Update
InterVideo WinDVD Player
iTunes
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) 6 Update 17
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Office Standard Edition 2003
Microsoft Plus! Dancer LE
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Mouse Setting Software 4.0
Mozilla Firefox (3.6.2)
MSN Toolbar
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 and SOAP Toolkit 3.0
MSXML 6 Service Pack 2 (KB973686)
OpenOffice.org 3.1
Orbital from Compaq (remove only)
Overball from Compaq (remove only)
PC-Doctor for Windows
Polar Bowler from Compaq (remove only)
Polar Golfer from Compaq (remove only)
QuickTime
RealPlayer
Road Ready Streetwise from Compaq (remove only)
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB944338-v2)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978706)
Shrek 2 Ogre Bowler from Compaq (remove only)
Sonic Express Labeler
Sonic RecordNow!
Spy Sweeper Core
Super Granny from Compaq (remove only)
Tradewinds from Compaq (remove only)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB925720)
Update for Windows XP (KB925876)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB938828)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Ventrilo Client
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Webroot AntiVirus with Spy Sweeper
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 11
Windows Media Player 11
Windows Search 4.0
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB883667
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888239
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
World of Warcraft

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:22:13 PM, on 4/28/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FPAVServer.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Mouse Setting\Mouse Setting Software\4.0\ACQTMAPP.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FProtTray.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mouse Setting\Mouse Setting Software\4.0\ACQHIDCL.DAT
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [hpsysdrv] "c:\windows\system\hpsysdrv.exe"
O4 - HKLM\..\Run: [Recguard] "C:\WINDOWS\SMINST\RECGUARD.EXE"
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] "C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [AVG9_TRAY] "C:\PROGRA~1\AVG\AVG9\avgtray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ACQTMOUSE] "C:\Program Files\Mouse Setting\Mouse Setting Software\4.0\ACQTMAPP.exe"
O4 - HKLM\..\Run: [F-PROT Antivirus Tray application] "C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FProtTray.exe"
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/s ... DEXAXO.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/i ... ction2.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: F-PROT Antivirus for Windows system (FPAVServer) - FRISK Software International - C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FPAVServer.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe

--
End of file - 6975 bytes
Scott Lawson
Active Member
 
Posts: 6
Joined: April 28th, 2010, 11:06 pm
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Re: unable to access any virus update page

Unread postby peku006 » May 2nd, 2010, 8:51 am

Hello and welcome to Malware Removal.

My name is peku006 and I will be helping you to remove any infection(s) that you may have.
I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

Please observe these rules while we work:

  • If you don't know or understand something please don't hesitate to ask
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • It is important that you reply to this thread. Do not start a new topic.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Absence of symptoms does not mean that everything is clear.

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:
This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
If you need help to disable your protection programs see here.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply

Thanks peku006
User avatar
peku006
MRU Emeritus
MRU Emeritus
 
Posts: 3357
Joined: May 14th, 2007, 2:18 pm
Location: Norway

Re: unable to access any virus update page

Unread postby Scott Lawson » May 3rd, 2010, 10:25 pm

I downloaded & ran combo-fix, here is my log
ComboFix 10-05-03.03 - dad 05/03/2010 19:11:17.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1535.949 [GMT -7:00]
Running from: c:\documents and settings\dad\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: F-PROT Antivirus for Windows *On-access scanning enabled* (Updated) {3F8BAFFE-D251-4DC6-ACF9-81FDF61FB9C9}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\WindowsUpdate
D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2010-04-04 to 2010-05-04 )))))))))))))))))))))))))))))))
.

2010-05-01 17:14 . 2010-05-01 17:14 -------- d-----w- c:\windows\system32\wbem\Repository
2010-05-01 17:05 . 2010-05-01 17:46 -------- d-----w- c:\windows\system32\CatRoot_bak
2010-05-01 05:26 . 2010-05-01 05:26 -------- d-sh--w- c:\windows\system32\config\systemprofile\IETldCache
2010-05-01 05:23 . 2010-05-01 05:23 242696 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgtdix.sys
2010-05-01 05:23 . 2010-05-01 05:23 1689952 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgupd.dll
2010-04-30 04:30 . 2010-04-30 13:08 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2010-04-30 04:30 . 2010-04-30 04:46 -------- d-----w- c:\program files\Spybot - Search & Destroy
2010-04-28 03:01 . 2010-05-01 17:27 -------- d-----w- c:\documents and settings\dad\Application Data\Webroot
2010-04-28 01:49 . 2010-04-28 01:49 -------- d-----w- c:\documents and settings\dad\Application Data\FRISK Software
2010-04-28 01:44 . 2009-08-27 23:25 682840 ----a-w- c:\windows\system32\drivers\FStopW.sys
2010-04-28 01:44 . 2010-04-28 01:44 -------- d-----w- c:\documents and settings\All Users\Application Data\FRISK Software
2010-04-28 01:44 . 2010-04-28 01:44 -------- d-----w- c:\program files\FRISK Software
2010-04-27 02:15 . 2010-04-27 02:15 -------- d-----w- c:\program files\MSSOAP
2010-04-27 02:11 . 2010-04-27 02:11 -------- d-----w- c:\program files\Webroot
2010-04-27 00:47 . 2010-04-27 00:47 388096 ----a-r- c:\documents and settings\dad\Application Data\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2010-04-27 00:47 . 2010-04-29 03:21 -------- d-----w- c:\program files\Trend Micro
2010-04-14 15:22 . 2010-04-14 15:22 1035032 ----a-w- c:\documents and settings\All Users\Application Data\avg9\update\backup\avgupd.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-05-01 06:29 . 2010-05-01 06:29 0 ----atw- c:\windows\005957_.tmp
2010-05-01 05:23 . 2009-06-27 03:45 242896 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-04-28 01:28 . 2009-11-27 16:17 1 ----a-w- c:\documents and settings\dad\Application Data\OpenOffice.org\3\user\uno_packages\cache\stamp.sys
2010-04-27 03:09 . 2010-03-27 13:16 -------- d-----w- c:\program files\TrojanHunter 5.3
2010-04-27 03:07 . 2010-03-27 15:18 -------- d-----w- c:\program files\Lavasoft
2010-04-27 03:06 . 2010-03-27 15:18 -------- d-----w- c:\documents and settings\All Users\Application Data\Lavasoft
2010-04-11 00:12 . 2009-06-27 04:09 -------- d-----w- c:\program files\World of Warcraft
2010-03-27 22:55 . 2010-03-27 22:51 -------- d-----w- c:\documents and settings\All Users\Application Data\AVG Security Toolbar
2010-03-27 22:49 . 2009-10-21 01:16 -------- d-----w- c:\documents and settings\All Users\Application Data\avg9
2010-03-27 22:20 . 2010-03-27 22:20 0 ----a-w- c:\windows\nsreg.dat
2010-03-27 15:09 . 2010-03-27 15:09 -------- d-----w- c:\documents and settings\dad\Application Data\TrojanHunter
2010-03-13 17:48 . 2010-03-13 17:48 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2010-03-13 17:48 . 2009-06-27 03:45 29512 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2010-03-13 17:47 . 2009-06-27 03:45 216200 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2010-03-13 05:35 . 2009-09-16 04:48 -------- d-----w- c:\program files\Common Files\Logishrd
2010-03-13 05:33 . 2009-09-16 04:50 -------- d-----w- c:\documents and settings\All Users\Application Data\LogiShrd
2010-03-13 05:29 . 2010-03-13 05:29 -------- d-----w- c:\program files\Mouse Setting
2010-03-10 06:15 . 2004-08-04 18:00 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-02-25 06:24 . 2004-08-04 18:00 916480 ----a-w- c:\windows\system32\wininet.dll
2010-02-24 12:31 . 2005-01-28 15:55 454016 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-02-23 21:04 . 2010-03-27 22:55 1664256 ----a-w- c:\documents and settings\All Users\Application Data\AVG Security Toolbar\IEToolbar.dll
2010-02-16 13:19 . 2004-08-04 18:00 2181376 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-16 12:39 . 2004-08-05 01:00 2058368 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-12 04:47 . 2004-08-04 18:00 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-11 12:01 . 2005-01-28 08:56 226880 ----a-w- c:\windows\system32\drivers\tcpip6.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{A3BC75A2-1F87-4686-AA43-5347D756017C}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-02-23 1664256]

[HKEY_CLASSES_ROOT\clsid\{a3bc75a2-1f87-4686-aa43-5347d756017c}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}]
2010-02-23 21:04 1664256 ----a-w- c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-02-23 1664256]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-02-23 1664256]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-07 52736]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2004-04-15 233472]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe" [2004-01-05 176128]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2008-08-29 61440]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2005-01-28 98304]
"ACQTMOUSE"="c:\program files\Mouse Setting\Mouse Setting Software\4.0\ACQTMAPP.exe" [2008-08-01 501760]
"F-PROT Antivirus Tray application"="c:\program files\FRISK Software\F-PROT Antivirus for Windows\FProtTray.exe" [2009-08-27 1597832]

c:\documents and settings\dad\Start Menu\Programs\Startup\
OpenOffice.org 3.1.lnk - c:\program files\OpenOffice.org 3\program\quickstart.exe [2009-8-18 384000]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2010-03-13 17:48 12464 ----a-w- c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\FPAVServer]
@="Service"

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Compaq Connections.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Compaq Connections.lnk
backup=c:\windows\pss\Compaq Connections.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=c:\windows\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\HP Image Zone Fast Start.lnk
backup=c:\windows\pss\HP Image Zone Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AlcxMonitor]
2004-09-08 03:47 57344 ----a-w- c:\windows\ALCXMNTR.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Component Manager]
2004-05-12 22:18 241664 ----a-w- c:\program files\HP\hpcoretech\hpcmpmgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
2004-02-12 20:38 49152 ----a-w- c:\program files\HP\HP Software Update\hpwuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2004-10-14 07:04 278528 ----a-w- c:\program files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LSBWatcher]
2004-10-15 04:54 253952 ----a-w- c:\hp\drivers\hplsbwatcher\LSBurnWatcher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2009-10-11 12:17 149280 ----a-w- c:\program files\Java\jre6\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
2005-01-28 18:44 180269 ----a-w- c:\program files\Common Files\Real\Update_OB\realsched.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Compaq Connections\\6750491\\Program\\Compaq Connections.exe"=
"c:\\Program Files\\World of Warcraft\\Launcher.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.1.3.9947-to-3.2.0.10192-enUS-downloader.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.0.10192-to-3.2.0.10314-enUS-downloader.exe"=
"c:\\Program Files\\Ventrilo\\Ventrilo.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.0.10314-to-3.2.2.10482-enUS-downloader.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.2.10482-to-3.2.2.10505-enUS-downloader.exe"=
"c:\\Program Files\\AVG\\AVG9\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG9\\avgnsx.exe"=

R0 FPAV_RTP;FPAV_RTP;c:\windows\system32\drivers\FStopW.sys [4/27/2010 6:44 PM 682840]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [6/26/2009 8:45 PM 216200]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [6/26/2009 8:45 PM 242896]
R2 avg9wd;AVG Free WatchDog;c:\program files\AVG\AVG9\avgwdsvc.exe [3/13/2010 10:48 AM 308064]
R2 FPAVServer;F-PROT Antivirus for Windows system;c:\program files\FRISK Software\F-PROT Antivirus for Windows\FPAVServer.exe [8/27/2009 4:26 PM 75424]
S3 ACRUSBTM;ACRUSBTM;c:\windows\system32\drivers\ACRUSBTM.SYS [3/12/2010 10:29 PM 28672]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\AVG\AVG9\Toolbar\ToolbarBroker.exe [3/27/2010 3:51 PM 369920]
.
Contents of the 'Scheduled Tasks' folder
.
.
------- Supplementary Scan -------
.
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll
FF - ProfilePath - c:\documents and settings\dad\Application Data\Mozilla\Firefox\Profiles\6t69jfza.default\
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
c:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);
.
- - - - ORPHANS REMOVED - - - -

WebBrowser-{604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - (no file)
HKLM-Run-PS2 - c:\windows\system32\ps2.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-05-03 19:16
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2010-05-03 19:18:53
ComboFix-quarantined-files.txt 2010-05-04 02:18

Pre-Run: 34,984,165,376 bytes free
Post-Run: 34,973,401,088 bytes free

- - End Of File - - 9D0E7982CAA35292A7DEACF6C56C84EA
Scott Lawson
Active Member
 
Posts: 6
Joined: April 28th, 2010, 11:06 pm

Re: unable to access any virus update page

Unread postby peku006 » May 4th, 2010, 2:10 am

Hi Scott Lawson

1 - Download and Run Malwarebytes' Anti-Malware

Please save any items you were working on... close any open programs. You may be asked to reboot your machine.
Please download Malwarebytes Anti-Malware and save it to your desktop. If needed...Tutorial w/screenshots
Alternate download sites available here or here.
  1. Make sure you are connected to the Internet.
  2. Double-click on mbam-setup.exe to install the application.
  3. When the installation begins, follow the prompts and do not make any changes to default settings.
  4. When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
    • Then click Finish.
    MBAM will automatically start and you will be asked to update the program before performing a scan.
    • If an update is found, the program will automatically update itself.
    • Press the OK button to close that box and continue.
    • Problems downloading the updates? Manually download them from here and double-click on "mbam-rules.exe" to install.
On the Scanner tab:
  1. Make sure the "Perform full scan" option is selected.
  2. Then click on the Scan button.
  3. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  4. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  5. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  6. Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  1. Click on the Show Results button to see a list of any malware that was found.
  2. Check all items except items in the C:\System Volume Information folder... then click on Remove Selected.
    We will take care of the System Volume Information items later.
  3. When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  4. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  5. Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


2- Status Check
Please reply with

1. the Malwarebytes' Anti-Malware Log

Thanks peku006
User avatar
peku006
MRU Emeritus
MRU Emeritus
 
Posts: 3357
Joined: May 14th, 2007, 2:18 pm
Location: Norway

Re: unable to access any virus update page

Unread postby Scott Lawson » May 6th, 2010, 9:19 am

here's my malware log - says I'm clean.
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4070

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

5/5/2010 11:32:56 PM
mbam-log-2010-05-05 (23-32-56).txt

Scan type: Full scan (C:\|D:\|J:\|)
Objects scanned: 214956
Time elapsed: 1 hour(s), 52 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Scott Lawson
Active Member
 
Posts: 6
Joined: April 28th, 2010, 11:06 pm

Re: unable to access any virus update page

Unread postby peku006 » May 7th, 2010, 12:54 am

Hi Scott Lawson

1 - Clean temp files

  • Please download TFC to your desktop
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click Yes to reboot.

NOTE: Save your work.TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

2 - Eset online scannner

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go here then click on: Image
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

3 - Run Hijackthis
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad

4 - Status Check
Please reply with

1. the Eset online scannner report
2. a fresh HijackThis log

Thanks peku006
User avatar
peku006
MRU Emeritus
MRU Emeritus
 
Posts: 3357
Joined: May 14th, 2007, 2:18 pm
Location: Norway

Re: unable to access any virus update page

Unread postby Scott Lawson » May 9th, 2010, 1:06 am

the eset online scanner took 7 hrs to run & didn't find anything, so no log file. here is my HJT log.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:03:26 PM, on 5/8/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FPAVServer.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\system32\wscntfy.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Mouse Setting\Mouse Setting Software\4.0\ACQTMAPP.exe
C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FProtTray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mouse Setting\Mouse Setting Software\4.0\ACQHIDCL.DAT
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [hpsysdrv] "c:\windows\system\hpsysdrv.exe"
O4 - HKLM\..\Run: [Recguard] "C:\WINDOWS\SMINST\RECGUARD.EXE"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] "C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ACQTMOUSE] "C:\Program Files\Mouse Setting\Mouse Setting Software\4.0\ACQTMAPP.exe"
O4 - HKLM\..\Run: [F-PROT Antivirus Tray application] "C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FProtTray.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/s ... DEXAXO.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/i ... ction2.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: F-PROT Antivirus for Windows system (FPAVServer) - FRISK Software International - C:\Program Files\FRISK Software\F-PROT Antivirus for Windows\FPAVServer.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 6303 bytes
Scott Lawson
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Re: unable to access any virus update page

Unread postby peku006 » May 9th, 2010, 3:38 am

Hi Scott Lawson

You are operating multiple Anti Virus programs on your computer:
    F-PROT Antivirus
    AVG9

It is NOT safe to have more than one anti-virus installed on a system, and that doing so not only does not provide better protection, it will actually cause additional problems. Anti-virus programs patch into the system kernel. Having more than one anti-virus patching into the system kernel will not only destabilize a system, it can corrupt system files and it WILL cause crashes! You MUST remove all but one anti-virus program.

How's the computer running now? Any problems?

Thanks peku006
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peku006
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Re: unable to access any virus update page

Unread postby Scott Lawson » May 10th, 2010, 11:30 pm

It seems to be working fine now - I think I'm going to keep f-prot, it seems to find more issues than AVG. My main problem was whatever changed my router DNS, but I changed the password, so should be ok now. thanks for your help.

Scott
Scott Lawson
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Posts: 6
Joined: April 28th, 2010, 11:06 pm

Re: unable to access any virus update page

Unread postby peku006 » May 11th, 2010, 2:11 am

Hi Scott Lawson

The last tool......

Security Check
Please download Security Check ... by screen317. Save it to your desktop.
Alternate download site: Link 2
  1. Double click the SecurityCheck.exe icon to begin.
  2. Press the Space Bar when you see the "press any key to continue..." message.
    A Notepad results file will open automatically called checkup.txt
  3. Save "checkup.txt" to your desktop. (This output file is NOT automatically saved!)
  4. Please copy/paste the entire contents of the checkup.txt file into your next reply.

Thanks peku006
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peku006
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Re: unable to access any virus update page

Unread postby NonSuch » May 14th, 2010, 2:37 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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