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Malware Removal Instructions

This is my HJT log, is there a problem?

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Unread postby Kimberly » November 8th, 2005, 12:54 am

Hello hangsterthemonster, well done :)

Hi, I did every step, but I was unable to find the file C:\WINDOWS\System32\31C533FD5F.dll in my computer, thus, I was unable to check it on Jotti's scanner.

Let's try to unhide the file then.

Click Start > Run > type cmd and hit enter.

copy this line into the cmd window:

attrib -r -s -h C:\WINDOWS\System32\31C533FD5F.dll

Right-click in cmd window and choose paste from the popup menu. Hit Enter. Close the CMD window. Normally you should be able to see the file and upload it to Jotti's scanner.
______________________________

I doesn't look that bad as you might think. We will take care of the files found in System Volume Information first.

Turn off System Restore
  1. Click Start, right-click My Computer, and then click Properties.
  2. Click the System Restore tab.
  3. Select the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
  4. Click Yes when you receive the prompt to the turn off System Restore.
Reboot your computer.

Turn System Restore back on
  1. Click Start, right-click My Computer, and then click Properties.
  2. Click the System Restore tab.
  3. Clear the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
A new restore point will be created automatically.
______________________________

The first Kasperky entries are nothing to worry about, the are backups made by the Apropos Fix. You may delete the folder on your Desktop since we don't need the tool anymore.

C:\Documents and Settings\Hang Zheng\Desktop\aproposfix

Using Windows Explorer, Search and Delete these Files if listed:

C:\installer_1.exe

If you get an error when deleting a file, right click on the file and check to see if the read only attribute is checked. If it is uncheck it and try again.
______________________________

Navigate to C:\Windows\Prefetch
Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

Navigate to C:\Windows\Temp
Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

Navigate to C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp
Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

Clean out your Temporary Internet files. Procede like this:
  • Quit Internet Explorer and quit any instances of Windows Explorer.
  • Click Start, click Control Panel, and then double-click Internet Options.
  • On the General tab, click Delete Files under Temporary Internet Files.
  • In the Delete Files dialog box, click to select the Delete all offline content check box , and then click OK.
  • On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
  • Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
  • Click OK.
Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
______________________________

Since you had various items on your PC, let's do a final cleanup. :)

If you already have the latest Ad-Aware SE 1.06 version, skip to Run Ad-Aware. Otherwise download Ad-Aware SE 1.06 from here and install it. Uncheck all the options before leaving the Install Wizard.

Run Ad-Aware and Click on the World Icon. Click the Connect button on the webupdate screen. If an update is available download it and install it. Click the Finish button to go back to the main screen.

Click on the Gear Icon (second from the left at the top of the window) to access the Configuration Window.

Click on the General Button on the left and select in green
  • Under Safety
    • Automatically save log-file
    • Automatically quarantine objects prior to removal
    • Safe Mode (always request confirmation)
  • Under Definitions
    • Prompt to udate outdated definitions - set to 7 days
Click on the Scanning Button of the left and select in green
  • Under Driver, Folders & Files
    • Scan Within Archives
  • Under Select drives & folders to scan
    • choose all hard drives
  • Under Memory & Registry
    • Scan Active Processes
    • Scan Registry
    • Deep Scan Registry
    • Scan my IE favorites for banned URL’s
    • Scan my Hosts file
Click on the Advanced Button on the left and select in green
  • Under Shell Integration
    • Move deleted files to Recycle Bin
  • Under Logfile Detail Level
    • Include addtional object information
    • DESELECT - Include negligible objects information (make it show a red X)
    • Include environment information
  • Under Alternate Data Streams
    • Don't log streams smaller than 0 bytes
    • Don't log ADS with the following names: CA_INOCULATEIT
Click the Tweak Button and select in green
  • Under the Scanning Engine (Click on the + sign to expand)
    • DESELECT Unload recognized processes & modules during scan (make it show a red X)
    • Scan registry for all users instead of current user only
  • Under the Cleaning Engine (Click on the + sign to expand)
    • Always try to unload modules before deletion
    • During Removal, unload Explorer and IE if necessary
    • Let Windows remove files in use at next reboot
  • Under the Log Files (Click on the + sign to expand)
    • Include basic Ad-aware SE settings in logfile
    • Include additional Ad-aware SE settings in logfile
    • Include reference summarry in log file
    • Include alternate data stream details in log file
Click on Proceed to save the settings and close the program.
______________________________

If Spybot - S&D 1.4 is already installed on your system, skip to Update Spybot - S&D before using it. Otherwise download Spybot - S&D from the following link:
Spybot - Search and Destroy

When you have downloaded the program, double click on the downloaded file to start the installation. Follow the default selections, pressing the Next button until you get to the Select Additional Tasks screen.

Under Permanent protection, make sure to uncheck the following items for now:
  • Use Internet Explorer Protection
  • Use system settings Protection (TeaTimer)
Press the Next button and then the Install button to start the installation process. When the installation process is complete, make sure that Run Teatimer is unchecked.

Launch Spybot - S&D

If you told Spybot to launch when it was done installing, the program should now be open. Otherwise find the icon on your desktop and double-click on it. When you use Spybot - S&D for the first time, it will prompt you for certain tasks to complete. Skip all tasks for now by pressing the Next button. Click on the button labeled Start using this program to begin using Spybot - Search & Destroy.

Update Spybot - S&D before using it

Click on the Search for Updates button. If there are available updates, they will be listed. Click on the Download Updates button and Spybot - S&D will download the updates and install them.
______________________________

Run Ad-Aware and Click on the Scan Now Button
  • Choose Perform Full System Scan
  • DESELECT Search for negligible risk entries, as negligible risk entries (MRU's) are not considered to be a threat. (make it show a red X)
Click Next to begin the scan. When the scan is completed, the Performing System Scan screen will change name to Scan Complete.

Click the Next Button to get to the Scanning Results Window where more information about the objects detected during the scan is available. Click the Critical Objects Tab. In general all of the items listed will be bad. To fix all the bad critical objects, right click on one of them, click the Select All entry in the pop-up menu to mark all entries. Click Next and then OK in the dialog box to confirm the removal.

Reboot to complete the removal of what Ad-Aware SE found.

______________________________

Run Spybot - S&D

Click the button Check for Problems
When Spybot is complete, it will be showing RED entries, BLACK entries and GREEN entries in the window.
Make sure that there is a check mark beside all of the RED entries ONLY.
Choose Fix Selected Problems and allow Spybot to fix the RED entries.

If it has trouble removing any spyware, you will get a message window, asking if it would be ok to run Spybot - S&D on the next reboot before any other applications start running. You should reply Yes to this. The next time you start Windows, Spybot will run automatically and fix any of the programs it could not fix previously.

At this point you will be presented with the list of found entries again, but now there will be large green checkmarks next to the items that Spybot - S&D was able to remove. The ones that are still checked but do not have the large green checkmark next to them will be fixed on the next reboot of windows.
______________________________

Please post a new Hijackthis log for a final check and the results from Jotti's scanner if you could find the file.

Kim
User avatar
Kimberly
MRU Teacher Emeritus
 
Posts: 3505
Joined: June 15th, 2005, 12:57 am
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Reply

Unread postby hangsterthemonster » November 8th, 2005, 7:28 pm

Hi, thanks for your suppport and patience Kim, the directions were very thorough. I used both Ad Aware and Spybot to check for any problems and none were found! Could you please give me some suggestions of how to prevent infections of the computer in the future? Just one last thing, is it ok for me to uninstall Ewido, Panda, Kaspersky, Spy Sweeper, and HijackThis afterwards? Again, I would like to give thanks and appreciation to you.

The following are the results from Jotti's and HJT log:



File: 31C533FD5F.dll
Status:
OK
MD5 42377de5b7f9a1fb7e17fc5bbcb1d10c
Packers detected:
-
Scanner results
AntiVir
Found nothing
ArcaVir
Found nothing
Avast
Found nothing
AVG Antivirus
Found nothing
BitDefender
Found nothing
ClamAV
Found nothing
Dr.Web
Found nothing
F-Prot Antivirus
Found nothing
Fortinet
Found nothing
Kaspersky Anti-Virus
Found nothing
NOD32
Found nothing
Norman Virus Control
Found nothing
UNA
Found nothing
VBA32
Found nothing





Logfile of HijackThis v1.99.1
Scan saved at 6:18:16 PM, on 11/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe
C:\WINDOWS\system32\conime.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VzRs\VzRs.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ngsh35.clsIS - {392BAF48-A26A-45B5-9263-97128E429268} - C:\WINDOWS\system32\ngsh35.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [Switcher.exe] C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [ISBMgr.exe] C:\Program Files\Sony\ISB Utility\ISBMgr.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [sms_msn] C:\WINDOWS\system32\sms_msn.exe
O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/kws/ ... nicode.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftup ... 9242396828
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 9242385843
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: MCPClient - C:\PROGRA~1\COMMON~1\Stardock\mcpstub.dll
O20 - Winlogon Notify: OemStartMenuData - C:\WINDOWS\system32\mudxmlc.dll (file missing)
O20 - Winlogon Notify: VESWinlogon - C:\WINDOWS\SYSTEM32\VESWinlogon.dll
O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~2\WINDOW~1\fastload.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Image Converter video recording monitor for VAIO Entertainment - Sony Corporation - C:\Program Files\Sony\Image Converter 2\IcVzMon.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: VAIO Entertainment Aggregation and Control Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VzRs\VzRs.exe
O23 - Service: VAIO Entertainment Task Scheduler - Sony Corporation - C:\Program Files\Sony\vaio entertainment\VzTaskScheduler.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-IntegratedServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\IntegratedServer\HTTP (file missing)
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe" /Service=VAIOMediaPlatform-Mobile-Gateway /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Addons\Packages\Mobile\Gateway" /DisplayName="VAIO Media Gateway Server (file missing)
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
hangsterthemonster
Regular Member
 
Posts: 26
Joined: November 4th, 2005, 12:20 am

Unread postby Kimberly » November 8th, 2005, 8:02 pm

Hello hangsterthemonster,

Thx for checking the file at Jotti's scanner.

Just one last thing, is it ok for me to uninstall Ewido, Panda, Kaspersky, Spy Sweeper, and HijackThis afterwards?

Yes, if you wish you may uninstall those programs. Each of them should have an entry in Add/Remove Programs (Start > Control Panel > Add/Remove).
The online scanners (Panda & Kasperky) will not use any ressources on your system, it's always good to have them handy. I personally would recommend the use of a least one on a regular basis. Ewido will remain functional after 14 days, it's just the real-time protection that will not be available after the trial period unless you purchase the product. It's a great program and I do recommend it as complement to your antivirus. But of course the choice is up to you. :)

Since your PC is back clean again, we need to reset System Restore and hide your system files.
Please reset System Restore to remove eventual backups of the spyware and trojans.

Turn off System Restore
  1. Click Start, right-click My Computer, and then click Properties.
  2. Click the System Restore tab.
  3. Select the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
  4. Click Yes when you receive the prompt to the turn off System Restore.
Reboot your computer.

Turn System Restore back on
  1. Click Start, right-click My Computer, and then click Properties.
  2. Click the System Restore tab.
  3. Clear the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
A new restore point will be created automatically.
______________________________

Hide your system files again.
  1. Click Start.
  2. Click My Computer.
  3. Select the Tools menu and click Folder Options.
  4. Select the View Tab.
  5. Under the Hidden files and folders heading uncheck Show hidden files and folders.
  6. Check the Hide protected operating system files (recommended) option.
  7. Click Yes to confirm.
  8. Click OK.
______________________________

Could you please give me some suggestions of how to prevent infections of the computer in the future?


Please follow these simple steps in order to keep your computer clean and secure:

Windows, Internet Explorer and Microsoft Office Updates

Visit Microsoft's Windows Update Site frequently. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

If you are running Microsoft Office, or any application of it, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed.

Make your Internet Explorer more secure
  1. From within Internet Explorer click on the Tools menu and then click on Options.
  2. Click on the Security tab
  3. Click the Internet icon so it becomes highlighted.
  4. Click on Default Level and click Ok
  5. Click on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialise and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  6. Next press the Apply button and then the OK to exit the Internet Properties page.
Additional information is available in the following KB article:
Resources for using Internet Explorer 6

Download and install the following free programs
  • SpywareBlaster
    SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    You can download SpywareBlaster here
    A tutorial can be found here
  • SpywareGuard
    It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method. An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware. And you can easily have an anti-virus program running alongside SpywareGuard. It also features Download Protection and Browser Hijacking Protection.
    You can download SpywareGuard here
    A tutorial can be found here
  • IE-SPYAD
    IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. It basically prevents any downloads, cookies, scripts from the sites listed, although you will still be able to connect to the sites.
    You can download IE-SPYAD here
    A tutorial can be found here
  • Hosts File
    A Hosts file replaces your current HOSTS file with one containing well known ad, spyware sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
    A tutorial tutorial can be found here
    • MVPS Hosts File
      You can download the MVPS Hosts File here
      Furthermore the website contains useful tips and links to other resources and utilities.
    • Bluetack's Hosts File and Hosts Manager
      Essentially based on the research made by Webhelper, Andrew Clover and Eric L. Howes, it contains most if not all the known spyware sites, sites responsible for hijacks, rogue apllications etc...
      Download Bluetack's Hosts file here
      Download Bluetack's Hosts Manager here
Install Spyware Detection and Removal Programs
  • Ad-Aware
    It scans for known spyware on your computer. These scans should be run at least once every two weeks.
    You can download Ad-Aware here
    A tutorial can be found here
  • Spybot - Search & Destroy
    It scans for spyware and other malicious programs. Spybot has preventitive tools that stop programs from even installing on your computer.
    You can download Spybot - S&D here
    A tutorial can be found here
Before adding any other Spyware Detection and Removal programs always check the Rogue Anti-Spyware List for programs known to be misleading, mistaken, or just outright "Foistware".
You will find the list here

Use an AntiVirus Software

It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See the link below for a listing of some online & their stand-alone antivirus programs.
Computer Safety On line - Anti-Virus
http://www.malwareremoval.com/forum/viewtopic.php?p=53#53

Update your Anti Virus Software

It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall

I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below.
Computer Safety On line - Software Firewalls
http://www.malwareremoval.com/forum/viewtopic.php?p=56#56
A tutorial on Understanding and Using Firewalls can be found here

For more information about Spyware, the tools available, and other informative material, including information on how you may have been infected in the first place, please check out this link.

Happy surf hangsterthemonster. :)

Kim
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Unread postby NonSuch » November 17th, 2005, 3:38 am

Glad we could be of assistance.

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