It is a Dell machine, about 5 years old, so I'm not sure about the disks. I will ask my daughter. As a last resort there is an IT department where I work and they've offered to wipe it clean and reload Windows and the other software if necessary.
If it is 5 years old and never had a fresh install, well let’s just say that is not such a bad idea. It is amazing how much junk accumulates over the years.
In the meantime let’s look at something else.
1. Download and Run ATF Cleaner
Download ATF (Atribune Temp File) CleanerÂ© by Atribune
to your desktop.
Make sure that all
browser windows are closed.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
(If you use FireFox or the Opera browser,To keep saved passwords, click No at the prompt.)
Click Exit on the Main menu to close the program.
2. GMER Rootkit Scanner
Download GMER Rootkit Scanner
- Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
- If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO
Click the image to enlarge it
- In the right panel, you will see several boxes that have been checked. Uncheck the following ...
- Drives/Partition other than Systemdrive (typically C:\)
- Show All (don't miss this one)
- Then click the Scan button & wait for it to finish
- Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
- Save it where you can easily find it, such as your desktop, and post it in reply
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
3. Re run RSIT
only one log will be produced this time, post on your next reply.Please reply with:-