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Malware/Trojan/Virus Problem...Please help!

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Malware/Trojan/Virus Problem...Please help!

Unread postby Ostrogoth » March 30th, 2010, 11:10 am

Hello, I have a Dell Inspiron 1501 (1.7 Ghz, 1.87 G RAM) running under Windows XP SP2.

Few days ago, I downloaded a software from LimeWire and after I did 3 inspection with AVG, I installed that software (big mistake!). Then the problems started, I got the rogue antispyware program called XP Internet Security and after a full day of tries, I think I was able to remove it from my computer following the instructions at this link (http://www.myantispyware.com/2010/01/28 ... s-xp-2010/).

However, my computer is now incredibly slow and I'm not able to use iTunes anymore. Moreover, sometimes Malwarebytes find a Trojan on my computer which I remove. I also installed Trojan remover and a-squared free and they both found Trojan/Malwares which I also removed. I just finish a scan with Malwarebytes and it found a Keylogger. Now I'm sure there is still a virus or a Trojan hidden in my computer even if AVG doesn't find it. I have no more ideas to successfully clean my computer and this is why I ask your help.

I just did a HiJackThis log, here is the result:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 12:01:55, on 2010-03-30
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\Program Files\AVG\AVG9\avgchsvx.exe
D:\Program Files\AVG\AVG9\avgrsx.exe
D:\WINDOWS\System32\WLTRYSVC.EXE
D:\WINDOWS\System32\bcmwltry.exe
D:\Program Files\AVG\AVG9\avgcsrvx.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\WLTRAY.exe
D:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
D:\Program Files\PowerISO\PWRISOVM.EXE
D:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
D:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
D:\WINDOWS\vVX3000.exe
D:\Program Files\Fichiers communs\Java\Java Update\jusched.exe
D:\Program Files\Canon\MyPrinter\BJMyPrt.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\PROGRA~1\AVG\AVG9\avgtray.exe
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
D:\Documents and Settings\Rey\Application Data\Dropbox\bin\Dropbox.exe
D:\Program Files\a-squared Free\a2service.exe
D:\Program Files\Fichiers communs\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
D:\Program Files\AVG\AVG9\avgwdsvc.exe
D:\Program Files\Bonjour\mDNSResponder.exe
D:\Program Files\AVG\AVG9\avgnsx.exe
D:\Program Files\Fichiers communs\Creative Labs Shared\Service\CreativeLicensing.exe
D:\Program Files\Java\jre6\bin\jqs.exe
d:\MATLAB6p5\webserver\bin\win32\matlabserver.exe
D:\Program Files\Microsoft LifeCam\MSCamS32.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\AVG\AVG9\avgemc.exe
D:\WINDOWS\system32\wuauclt.exe
D:\Program Files\AVG\AVG9\avgcsrvx.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\WINDOWS\system32\wuauclt.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\iTunes\iTunes.exe
D:\Program Files\Mozilla Thunderbird\thunderbird.exe
D:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.fr/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.fr
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.ca/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.fr/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.fr/keyword/%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - D:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Programme d'aide de l'Assistant de connexion Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Fichiers communs\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - D:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] D:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
O4 - HKLM\..\Run: [ATICCC] "D:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [PWRISOVM.EXE] D:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "D:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "D:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [VX3000] D:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [Redemption] "\redemption.exe" /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Fichiers communs\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [CanonMyPrinter] D:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [CanonSolutionMenu] D:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] D:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [LifeCam] "D:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [TrojanScanner] D:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] D:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [Config] %systemroot%\system32\run.cmd (User 'SERVICE LOCAL')
O4 - HKUS\S-1-5-19\..\RunOnce: [nlsf] cmd.exe /C move /Y "%SystemRoot%\System32\syssetub.dll" "%SystemRoot%\System32\syssetup.dll" (User 'SERVICE LOCAL')
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SERVICE LOCAL')
O4 - HKUS\S-1-5-20\..\RunOnce: [Config] %systemroot%\system32\run.cmd (User 'SERVICE RÉSEAU')
O4 - HKUS\S-1-5-18\..\RunOnce: [Config] %systemroot%\system32\run.cmd (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [Config] %systemroot%\system32\run.cmd (User 'Default user')
O4 - Startup: Dropbox.lnk = D:\Documents and Settings\Rey\Application Data\Dropbox\bin\Dropbox.exe
O4 - Startup: LimeWire On Startup.lnk = D:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: Lancement rapide d'Adobe Acrobat.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://D:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Convertir en Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convertir en un fichier PDF existant - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convertir la cible du lien en Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convertir la cible du lien en un fichier PDF existant - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convertir la sélection en Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convertir la sélection en un fichier PDF existant - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convertir les liens sélectionnés en fichier Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convertir les liens sélectionnés en un fichier PDF existant - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - (no file)
O9 - Extra button: UltimateBet - {3EB3B7E8-1466-405A-B5BC-44513AF85E34} - D:\Documents and Settings\All Users\Menu Démarrer\Programmes\UltimateBet\UltimateBet.lnk (HKCU)
O9 - Extra 'Tools' menuitem: UltimateBet - {3EB3B7E8-1466-405A-B5BC-44513AF85E34} - D:\Documents and Settings\All Users\Menu Démarrer\Programmes\UltimateBet\UltimateBet.lnk (HKCU)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 9337946921
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - D:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - D:\PROGRA~1\FICHIE~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: D:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Pré-chargeur Browseui - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - D:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Démon de cache des catégories de composant - {8C7461EF-2B13-11d2-BE35-3078302C2030} - D:\WINDOWS\system32\browseui.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - D:\Program Files\a-squared Free\a2service.exe
O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Fichiers communs\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - D:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - D:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - D:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Service Bonjour (Bonjour Service) - Apple Inc. - D:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - D:\Program Files\Fichiers communs\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Service d'administration du Gestionnaire de disque logique (dmadmin) - Unknown owner - D:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements (Eventlog) - Unknown owner - D:\WINDOWS\system32\services.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - D:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Service Google Update (gupdate1ca14d4463360f8) (gupdate1ca14d4463360f8) - Unknown owner - D:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - D:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Service de l’iPod (iPod Service) - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MATLAB Server (matlabserver) - Unknown owner - d:\MATLAB6p5\webserver\bin\win32\matlabserver.exe
O23 - Service: Plug-and-Play (PlugPlay) - Unknown owner - D:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance (RDSessMgr) - Unknown owner - D:\WINDOWS\system32\sessmgr.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - D:\PROGRA~1\FICHIE~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: Cliché instantané de volume (VSS) - Unknown owner - D:\WINDOWS\System32\vssvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - D:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: Service Partage réseau du Lecteur Windows Media (WMPNetworkSvc) - Unknown owner - D:\Program Files\Windows Media Player\WMPNetwk.exe

--
End of file - 12066 bytes

Please let me know what I can do to have a fully operation computer again.

Many thanks!
Ostrogoth
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Posts: 2
Joined: March 30th, 2010, 10:40 am
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Re: Malware/Trojan/Virus Problem...Please help!

Unread postby askey127 » April 5th, 2010, 4:18 pm

Ostrogoth,
Sorry for the delay in replying.
Since you have a French language version of Windows, you might do better to post at http://www.zebulon.fr and ask for help there.
Recent infections often require close knowledge of the operating system terminology to properly perform trouble-shoot and repair.
After the PC is cleaned, you will definitely need to get XP Service Pack 3 and IE8, or you will be unable to get security updates after July.
askey127
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Re: Malware/Trojan/Virus Problem...Please help!

Unread postby askey127 » April 5th, 2010, 4:37 pm

Since the Poster is already receiving help elsewhere, this thread will be closed.
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