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Attention: Windows XP and Vista Users!

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This thread's last reply is from March 29, 2010, 2:10 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

NonSuch
March 29, 2010, 2:04 AM UTC last edited March 14, 2011, 5:01 AM UTC
WARNING!!!

If you are running a version of Windows that is no longer supported you need to be aware that once an operating system is no longer supported no further Microsoft Updates will be issued for that operating system. Such operating systems then become prime targets for malware infestations and will become infected.

http://windows.microsoft.com/en-us/windows/help/what-does-end-of-support-mean

Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue support, make sure you've installed Windows Vista Service Pack 2 (SP2).


Support for Windows Vista without any service packs ended on April 13, 2010. To continue support, make sure you've installed Windows Vista SP2.


Support for Windows XP with Service Pack 2 (SP2) ended on July 13, 2010. To continue support, make sure you've installed Windows XP Service Pack 3 (SP3).

IMPORTANT: The above mentioned Service Packs should only be installed on a malware free computer.

NOTE: 64 bit Windows XP SP2 will still receive security updates as there is no SP3 for 64 bit XP.

Support for Windows XP SP1 ended on October 10, 2006.

Support for ALL versions of Windows XP ended on April 8, 2014.
NonSuch
March 29, 2010, 2:10 AM UTC
DENIAL OF ASSISTANCE


If you have received help at this site, and have been informed that you must bring your operating system up to date by installing appropriate updates, including any/all missing Service Packs, and you subsequently return to this site with the system reinfected and still do not have the required Service Packs installed, you will not be eligible for assistance. It is simply a waste of our helpers' time and effort to continue to assist computer owners who refuse to update their computer's operating system.