defrag at 3% upgraded my Ram 2 GB getting no where????

[juliesm]

Ok I've never done this but here I am, I was ready to do my Taxes... tried to do a download from turbo tax, error message from turbo said computer not compatable with file size. So I called them they said I need to upgrade the RAM. So I did $160.00 Bucks, I go back in to download turbo and still same error. I now have 2 GB of RAM plenty from where I was, so I am trying to figure?? Looking at other coments from others in google I learned something is pulling my memory to a certain file that I mey not find or know is there. In defrag I was at 3% when I ran out of the house to get more memory...DO NOT WANT TO CRASH, I ran a report in defrag and there is a file that is taking 271 MB. So learning a little trick from other I went in to compress files in Cdrive took an hr. when back to defrag and was up to 11% I was feeling real good whent to bed it was late woke up and was back down to 4% just from sleeping. so I went to hijack this and I am praying you can help me....below is the Logg.

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 9:32:10 AM, on 3/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16981)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\program files\support.com\client\bin\tgcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\iolo\System Mechanic Professional\AntiVirus\ioloAV.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://m.www.yahoo.com/?fr=w3i&type=W3i ... 6683,0,5,0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.sony.com/vaiopeople
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\JULIE SMITH\Application Data\Mozilla\Profiles\default\dqq2m1gb.slt\prefs.js)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} - (no file)
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /installquiet
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] "c:\program files\support.com\client\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [VAIO Recovery] "C:\Windows\Sonysys\VAIO Recovery\PartSeal.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] "C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [iolo AntiVirus] "C:\Program Files\iolo\System Mechanic Professional\AntiVirus\ioloAV.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... oader5.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocach ... 0.15-3.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} (WildTangent Active Launcher) - http://install.wildtangent.com/ActiveLa ... uncher.cab
O16 - DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} (Disney Online Games ActiveX Control) - http://disney.go.com/pirates/online/tes ... eGames.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 0111741515
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://download.shockwave.com/pub/otoy/OTOYAX.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.c ... mplete.cab
O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} (Crystal Report Viewer Control) - https://www.peryourhealth.com/viewer/ac ... viewer.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.co ... nos/gp.cab
O16 - DPF: {DA8484DE-52DB-4860-A986-61A8682E298A} (LiveX_6.1.1.0) - https://www.kidsvision.net/cab/7.0/KiddieCam.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WUSB54Gv42SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
O24 - Desktop Component 0: (no name) - http://www.domestications.com/HanoverAs ... 13878x.jpg

--
End of file - 12910 bytes

[Wingman]

Hello juliesm... Welcome to the forum.
My name is Wingman, and I'll be helping you with any malware problems.
The logs I request can take a while to research, so please be patient.

Before we begin...please read and follow these important guidelines, so things will proceed smoothly.

1. The instructions being given are for YOUR computer and system only!
   Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
2. DO NOT run any other fix or removal tools unless instructed to do so!
3. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
4. Only- post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
5. Print each set of instructions...if possible...your Internet connection will not be available during some fix processes.
6. Only- reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean"

Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf, you have any questions or problems, executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Step 1.
ERUNT - Emergency Recovery Utility NT
Modifying the Registry can create unforeseen problems, so it's always wise to create a backup before doing so.
This is a free program that allows you to keep a complete backup of your registry and restore it when needed.
ERUNT utility program
Download:

1. Please download ERUNT...by Lars Hederer. Save it to your desktop.
2. Double-click erunt-setup-exe to run the install process. Install ERUNT by following the prompts.
3. Use the default install settings...
4. Make sure the first two check boxes -> (Create ERUNT and NTREGOPT desktop icons) are checked.
   Say "NO" if prompted or asked if you want to add ERUNT to the Start-Up folder. You can enable this later.
5. Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
6. Choose a location for the backup. Note: the default location is C:\WINDOWS\ERDNT which is fine.
7. Click on OK ... then click on "YES" to create the folder.

Run:
This will create a full backup of your registry... ERUNT can be used to restore the registry from this backup, if needed.

1. Please navigate to Start >> All Programs >> ERUNT, then double-click ERUNT from the menu.
2. Click on OK within the pop-up menu.
3. In the next menu under C:\WINDOWS\ERDNT\DD-MM-YYYY under Backup options make sure both the following are selected:
   
   • System registry.
   • Current user registry.
4. Next click on "OK"... at the prompt... reply "Yes".
   After a short duration the Registry backup is complete! pop-up message will appear.
5. Now click on "OK". A registry backup has now been created.

< STOP > If you did not successfully complete this step. < STOP > Do not continue with any other steps, post back and let me know!

Step 2.
Security Check
Please download Security Check ... by screen317. Save it to your desktop.
Alternate download site: Link 2

1. Double click the SecurityCheck.exe icon to begin.
2. Press the Space Bar when you see the "press any key to continue..." message.
   A Notepad results file will open automatically called checkup.txt
3. Save "checkup.txt" to your desktop. (This output file is NOT automatically saved!)
4. Please copy/paste the entire contents of the checkup.txt file into your next reply.

Step 3.
RSIT (Random's System Information Tool)
Please download RSIT by random/random... save it to your desktop.

1. Double click on RSIT.exe to run it... read the disclaimer... click on Continue.
2. RSIT will start running. When done... 2 logs files...will be produced.
   The first one, "log.txt", <<will be maximized... the second one, "info.txt", <<will be minimized.
   These log files can be found in the C:\RSIT folder
3. Please post both... "log.txt" and "info.txt", file contents in your next reply.

Step 4.
Please include in your next reply:

1. Any problem executing the instructions?
2. checkup.txt
3. RSIT log.txt and info.txt file contents.
4. How is the computer behaving?

Thanks,
Wingman

[Wingman]

3 Day Response
Hello...
It has been 2+ days since my last post to you.

• Do you still need help with this problem?
• Do you need more time?
• Are you having problems understanding or following my instructions?
• Did you receive help elsewhere or resolve the problem yourself?

Just let me know what's going on otherwise...
After 24 hrs., if you have not replied to this thread... it will be closed!

[NonSuch]

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.