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Pogo problems

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Re: Pogo problems

Unread postby Cypher » March 30th, 2010, 5:08 am

Hi Ralph.
Lets try another scanner.
Be sure to run CCleaner and disable McAfee Security Center again before the scan.

ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go Here then click on: Image
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.
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Re: Pogo problems

Unread postby starter005 » March 30th, 2010, 6:56 pm

Cypher, here is the ESET scan:
ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=7.00.6000.17023 (vista_gdr.100222-0012)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=c51fa9dd39295c42b702492be3f6e4d4
# end=stopped
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-03-30 08:36:09
# local_time=2010-03-30 04:36:09 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 70419221 70419221 0 0
# compatibility_mode=1536 16777215 100 0 0 0 0 0
# compatibility_mode=5121 16776869 100 96 0 21988737 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# compatibility_mode=9730 16764926 0 4 82251632 82251632 0 0
# scanned=2691
# found=0
# cleaned=0
# scan_time=1359
esets_scanner_update returned -1 esets_gle=53251
# version=7
# iexplore.exe=7.00.6000.17023 (vista_gdr.100222-0012)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=c51fa9dd39295c42b702492be3f6e4d4
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-03-30 10:48:38
# local_time=2010-03-30 06:48:38 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 70420628 70420628 0 0
# compatibility_mode=1536 16777215 100 0 0 0 0 0
# compatibility_mode=5121 16776869 100 96 0 21990144 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# compatibility_mode=9730 16764926 0 4 82253039 82253039 0 0
# scanned=64565
# found=1
# cleaned=0
# scan_time=7901
C:\Documents and Settings\Administrator\Shared\Advanced SystemCare Pro v3.xx [PER].r00 a variant of Win32/Kryptik.CMF trojan 00000000000000000000000000000000 I
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Location: Derby, Connecticut

Re: Pogo problems

Unread postby Cypher » March 31st, 2010, 7:02 am

Hi starter005.
Navagate to then delete this folder.
C:\Documents and Settings\Administrator\Shared\Advanced SystemCare Pro v3.xx [PER].r00

The problems you are still experiencing are not coming from malware as all of your latest logs have come back clean.
When I am faced with this type of problem I go to these sites below. I have asked for help there myself and they have always been able to solve my problems.

Tech support guy


And

What the tech


So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided.



This is my general post for when your logs show no more signs of malware.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Clean up with OTM

  • Double-click OTM.exe to start the program, This tool will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTMoveIt3 as this step will require a reboot
  • On the OTM main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

Next.

Create a new, clean System Restore point

  • Create a new, clean System Restore point which you can use in case of future system problems:
  • Press Start >> All Programs >> Accessories >>System Tools >> System Restore
  • Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
  • Now remove old, infected System Restore points:
  • Next click Start >> Run and type cleanmgr in the box and press OK
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
  • Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
  • Press OK and Yes to confirm

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

Next.

Now we needed to deal with security vulnerabilities

Install internet explorer 8

You can find information and install IE 8 from Here

Here are some free programs I recommend that could help you improve your computer's security.

Install SiteAdvisor
SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer
You can do that HERE

Read some information HERE On how to prevent Malware

Is your pc running slow?
Read What to do if your Computer is running slowly

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
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Re: Pogo problems

Unread postby starter005 » March 31st, 2010, 7:30 pm

Cypher, I have a couple of questions

1. OTM ran and I still have erunt, erunt setup and NTREGOPT on my screen; should I delete those programs?

2. Should I reinstall Adware?

3. Should I reinstall AdvancedSystemCare?

4. Do you know why my PC couldn't find "MSCONFIG"?

Thanks for all of your help, I truly appreciate it

Ralph
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Posts: 58
Joined: February 2nd, 2006, 7:32 am
Location: Derby, Connecticut

Re: Pogo problems

Unread postby Cypher » April 1st, 2010, 6:04 am

Hi Ralph.
I still have erunt, erunt setup and NTREGOPT on my screen; should I delete those programs?

Yes you can delete any tools we used to clean your PC that remain on your desktop.
Should I reinstall Adware?

You can if you wish but it's pretty inefective these days and Malwarebytes Anti-Malware is a much better application.
Should I reinstall AdvancedSystemCare

I would strongly suggest you don't as it is considered a rogue program.
Do you know why my PC couldn't find "MSCONFIG"?

Unfortunately this is outside my area of knowledge, they should be able to help you with that at one of the tech forums i recommended.
Any other questions?
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Re: Pogo problems

Unread postby starter005 » April 1st, 2010, 4:25 pm

Cypher, thanks for all of your help.

Ralph
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Posts: 58
Joined: February 2nd, 2006, 7:32 am
Location: Derby, Connecticut

Re: Pogo problems

Unread postby Cypher » April 2nd, 2010, 4:44 am

You're most welcome Ralph good luck and stay safe.
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Re: Pogo problems

Unread postby Dakeyras » April 2nd, 2010, 5:03 am

As this topic is resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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