We understand that you are having difficulty running certain programs, likely including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to accomplish that after following the below instructions.
Note that you will likely have to download the file via another computer. If that is the case, do not use a USB thumb drive to transfer the file as the USB thumb drive would most likely become infected. Instead, download the file and burn it to a CD:Download/run Rkill:
Please download Rkill from one of the following links and save to your Desktop:One
- Double click on Rkill.
- A command window will open then disappear upon completion, this is normal.
- Please leave Rkill on the Desktop until otherwise advised.
If your security software warns about Rkill, please ignore and allow the download to continue.
Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are still unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<