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Problems with Wife's laptop due to freeze.com???

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Problems with Wife's laptop due to freeze.com???

Unread postby alanschoeff » March 13th, 2010, 5:05 pm

Dear Sirs & Madams:

I hope to follow your rules. If I err please let me know and I will try to comply.

===============This is my problem description=========================

My wife has a laptop running windows vista. she visited freeze.com and downloaded a screen saver and after this she could not get her IE to connect. Now her mozilla Firefox will also not connect. I have tried to uninstall the NetAssistant addin with no success. I have also run the Malwarebyte's Anti-Malware software which does not detect any problems.

I have a valid network connection via her wireless inteface to our home network which is running a Motorola router. However when attempting to connect to the internet I get one of the two errors that follow:

FIREFOX ERROR (vers. 3.5.7):
"Firefox can't find the file at jar:file:///C:program files/mozilla firefox/chrome/en-US.jar!/locale/browser-region/region.propertiesen-us.start3.mozilla.com."

IE ERROR (vers. 8.0.60001.188882):
"Internet Explorer cannot display the webpage" (url is www.google.com)

I have two accounts on this laptop one for the wife and one that is the admin account.
the problem is the same on both accounts
the problem is intermittent, that is, it sometimes exists and sometimes does not. there is no rhyme or reason as to what will cause the problem to appear. It appears more than not.

===================Here is the HJT LOG==============
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:38:20 PM, on 3/13/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\SGPSA\ie3sh.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Users\Admin\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\explorer.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: NetAssistantBHO Class - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\Freeze.com\My.Freeze.com NetAssistant\NetAssistant.dll (file missing)
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: BrowserHelper Class - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - C:\Program Files\SGPSA\SearchAssistant.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: NetAssistantBHO - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\Freeze.com\My.Freeze.com NetAssistant\NetAssistant.dll (file missing)
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [FBSSA] C:\Program Files\SGPSA\ie3sh.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [3DRelax Product Alerter] C:\Users\Admin\AppData\Roaming\3DRelax Product Alerter\TrioTrayApp.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: Dropbox.lnk = C:\Users\Admin\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... ader55.cab
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

--
End of file - 9846 bytes

===================Here is the uninstall_list===========

Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.3.1
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft Print Creations
ArcSoft Print Creations - Album Page
ArcSoft Print Creations - Funhouse
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Book
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations - Scrapbook
ArcSoft Print Creations - Slimline Card
avast! Antivirus
CCScore
Choice Guard
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
Consumer In-Home Service Agreement
Dell Dock
Dell Edoc Viewer
Dell Getting Started Guide
Dell Support Center (Support Software)
Dell Touchpad
Dell Wireless WLAN Card Utility
DELL0604
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSPDock
ESSTOOLS
essvatgt
fflink
Glasses Inventory
Glasses Inventory (C:\Program Files\Glasses Inventory\)
Glasses Inventory (C:\Program Files\Glasses Inventory\) #3
Glasses Reader
Glasses Reader (C:\Program Files\Glasses Reader\)
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel® Matrix Storage Manager
iTunes
Java(TM) 6 Update 11
Junk Mail filter update
Kodak EasyShare software
Malwarebytes' Anti-Malware
McAfee Security Scan Plus
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Works
Mozilla Firefox (3.5.7)
MSVCRT
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nanny 911
netbrdg
OfotoXMI
PowerDVD
QuickSet
QuickTime
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB978380)
Security Update for Microsoft Office Excel 2007 (KB978382)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
SFR
SHASTA
skin0001
SKINXSDK
Spelling Dictionaries Support For Adobe Reader 9
staticcr
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
VPRINTOL
WildTangent Games
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
WIRELESS
alanschoeff
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Posts: 22
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Re: Problems with Wife's laptop due to freeze.com???

Unread postby MWR 3 day Mod » March 17th, 2010, 1:42 am

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
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Re: Problems with Wife's laptop due to freeze.com???

Unread postby Cypher » March 17th, 2010, 3:04 pm

Hi and welcome, sorry for the delay the forum is really busy.
My name is Cypher, and I will be helping you with your malware problems.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
Read Back up your files

please note the following important guidelines.
  • The instructions being given are for YOUR computer and system only!.
    Using these instructions on a different computer, can damage that computer and possibly make it inoperable!
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Absence of symptoms does not mean that everything is clear.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  • Print each set of instructions... if possible...your Internet connection might not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • The logs from the tools we use can take some time to research so please be patient.

  • If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.



Vista Advice:
  • All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator.
  • The Operating System(Vista aka Windows 6) in use comes with a inbuilt utility called User Access Control(UAC).
  • When prompted by this with anything I ask you to do carry out please select the option Allow.




RSIT (Random's System Information Tool)

Please download RSIT by random/random... and save it to your desktop.
  • Right click on RSIT.exe and select "Run As Administrator" to run it. If Windows UAC prompts you, please allow it.
  • Please read the disclaimer... click on Continue.
  • RSIT will start running. When done... 2 logs files...will be produced.
  • The first one, "log.txt", << will be maximized
  • The second one, "info.txt", << will be minimized.
Please post both... "log.txt" and "info.txt", file contents in your next reply.
(These logs can be lengthy, so post 1 log per reply please.)




Logs/Information to Post in your Next Reply

  • RSIT log.txt file contents and info.txt file contents.
  • Please give me an update on your computers performance.
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Cypher
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Re: Problems with Wife's laptop due to freeze.com???

Unread postby alanschoeff » March 17th, 2010, 9:31 pm

Logfile of random's system information tool 1.06 (written by random/random)
Run by Admin at 2010-03-17 20:24:08
Microsoft® Windows Vista™ Home Premium Service Pack 2
System drive C: has 90 GB (66%) free of 138 GB
Total RAM: 3034 MB (54% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:24:33 PM, on 3/17/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\SGPSA\ie3sh.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Users\Admin\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\explorer.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Admin\Desktop\RSIT.exe
C:\Program Files\Trend Micro\HijackThis\Admin.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: NetAssistantBHO Class - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\Freeze.com\My.Freeze.com NetAssistant\NetAssistant.dll (file missing)
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: BrowserHelper Class - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - C:\Program Files\SGPSA\SearchAssistant.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: NetAssistantBHO - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\Freeze.com\My.Freeze.com NetAssistant\NetAssistant.dll (file missing)
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [FBSSA] C:\Program Files\SGPSA\ie3sh.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [3DRelax Product Alerter] C:\Users\Admin\AppData\Roaming\3DRelax Product Alerter\TrioTrayApp.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-773237423-1744290872-1511180543-1001\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun (User 'Julie')
O4 - HKUS\S-1-5-21-773237423-1744290872-1511180543-1001\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User 'Julie')
O4 - HKUS\S-1-5-21-773237423-1744290872-1511180543-1001\..\Run: [Google Update] "C:\Users\Julie\AppData\Local\Google\Update\GoogleUpdate.exe" /c (User 'Julie')
O4 - S-1-5-21-773237423-1744290872-1511180543-1001 Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Julie')
O4 - S-1-5-21-773237423-1744290872-1511180543-1001 Startup: Dropbox.lnk = C:\Users\Julie\AppData\Roaming\Dropbox\bin\Dropbox.exe (User 'Julie')
O4 - S-1-5-21-773237423-1744290872-1511180543-1001 Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User 'Julie')
O4 - S-1-5-21-773237423-1744290872-1511180543-1001 User Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Julie')
O4 - S-1-5-21-773237423-1744290872-1511180543-1001 User Startup: Dropbox.lnk = C:\Users\Julie\AppData\Roaming\Dropbox\bin\Dropbox.exe (User 'Julie')
O4 - S-1-5-21-773237423-1744290872-1511180543-1001 User Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User 'Julie')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: Dropbox.lnk = C:\Users\Admin\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... ader55.cab
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

--
End of file - 11256 bytes

======Scheduled tasks folder======

C:\Windows\tasks\EasyShare Registration RunOnce Task.job
C:\Windows\tasks\EasyShare Registration Task.job
C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-773237423-1744290872-1511180543-1001Core.job
C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-773237423-1744290872-1511180543-1001UA.job
C:\Windows\tasks\User_Feed_Synchronization-{68FCFBC6-AD52-4D1C-8D26-5A2015E013F4}.job
C:\Windows\tasks\User_Feed_Synchronization-{E2ABDD47-8525-4F89-AE9A-538FA337D19D}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2009-12-21 75200]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6EBF7485-159F-4bff-A14F-B9E3AAC4465B}]
Search Helper - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll [2009-05-19 137600]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}]
Java(tm) Plug-In SSV Helper - C:\Program Files\Java\jre6\bin\ssv.dll [2009-04-16 320920]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6}]
BrowserHelper Class - C:\Program Files\SGPSA\SearchAssistant.dll [2009-10-15 123904]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}]
Windows Live Sign-in Helper - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-02-17 408440]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java(tm) Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-04-16 34816]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E15A8DC0-8516-42A1-81EA-DC94EC1ACF10}]
Windows Live Toolbar Helper - C:\Program Files\Windows Live\Toolbar\wltcore.dll [2008-12-08 1067352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E38FA08E-F56A-4169-ABF5-5C71E3C153A1}]
NetAssistantBHO Class - C:\Program Files\Freeze.com\My.Freeze.com NetAssistant\NetAssistant.dll []

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{21FA44EF-376D-4D53-9B0F-8A89D3229068} - &Windows Live Toolbar - C:\Program Files\Windows Live\Toolbar\wltcore.dll [2008-12-08 1067352]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-20 1008184]
"Apoint"=C:\Program Files\DellTPad\Apoint.exe [2008-09-04 200704]
"IgfxTray"=C:\Windows\system32\igfxtray.exe [2008-12-09 150040]
"HotKeysCmds"=C:\Windows\system32\hkcmd.exe [2008-12-09 178712]
"Persistence"=C:\Windows\system32\igfxpers.exe [2008-12-09 154136]
"Broadcom Wireless Manager UI"=C:\Windows\system32\WLTRAY.exe [2008-12-22 3810304]
"QuickSet"=C:\Program Files\Dell\QuickSet\QuickSet.exe [2009-01-09 1735760]
"IAAnotif"=C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe [2008-05-07 178712]
"PDVDDXSrv"=C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe [2008-05-23 128296]
"avast!"=C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe [2009-08-17 81000]
"dellsupportcenter"=C:\Program Files\Dell Support Center\bin\sprtcmd.exe [2008-10-04 206064]
"QuickTime Task"=C:\Program Files\QuickTime\QTTask.exe [2009-11-10 417792]
"iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2009-11-12 141600]
"FBSSA"=C:\Program Files\SGPSA\ie3sh.exe [2009-11-19 65344]
"SysTrayApp"=C:\Program Files\IDT\WDM\sttray.exe [2008-12-14 483420]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe [2009-12-22 35760]
"Adobe ARM"=C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2009-12-11 948672]
"ArcSoft Connection Service"=C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe [2009-10-10 203264]
"Malwarebytes Anti-Malware (reboot)"=C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe [2010-01-07 1394000]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"=C:\Program Files\Windows Sidebar\sidebar.exe [2009-04-11 1233920]
"msnmsgr"=C:\Program Files\Windows Live\Messenger\msnmsgr.exe [2008-12-02 3882312]
"3DRelax Product Alerter"=C:\Users\Admin\AppData\Roaming\3DRelax Product Alerter\TrioTrayApp.exe []

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Kodak EasyShare software.lnk - C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
McAfee Security Scan Plus.lnk - C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe

C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
Dell Dock.lnk - C:\Program Files\Dell\DellDock\DellDock.exe
Dropbox.lnk - C:\Users\Admin\AppData\Roaming\Dropbox\bin\Dropbox.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
C:\Windows\system32\igfxdev.dll [2008-12-09 221184]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\Wdf01000.sys]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfPf]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfRd]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfSvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfUsbccidDriver]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"LogonHoursAction"=2
"DontDisplayLogonHoursWarnings"=1

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"EnableUIADesktopToggle"=0

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=145

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"BindDirectlyToPropertySetStorage"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

======File associations======

.js - edit - C:\Windows\System32\Notepad.exe %1
.js - open - C:\Windows\System32\WScript.exe "%1" %*

======List of files/folders created in the last 1 months======

2010-03-17 20:24:08 ----D---- C:\rsit
2010-03-13 15:37:40 ----D---- C:\Program Files\Trend Micro
2010-03-12 07:08:29 ----A---- C:\Windows\system32\nshhttp.dll
2010-03-12 07:08:21 ----A---- C:\Windows\system32\httpapi.dll
2010-03-01 19:30:51 ----D---- C:\ProgramData\McAfee Security Scan
2010-03-01 19:30:51 ----D---- C:\ProgramData\McAfee
2010-03-01 19:30:50 ----D---- C:\Program Files\McAfee Security Scan
2010-02-28 23:14:25 ----D---- C:\Users\Admin\AppData\Roaming\Skinux
2010-02-28 21:31:44 ----A---- C:\Windows\ntbtlog.txt
2010-02-28 21:13:23 ----D---- C:\Users\Admin\AppData\Roaming\Malwarebytes
2010-02-28 21:13:18 ----D---- C:\ProgramData\Malwarebytes
2010-02-28 21:13:17 ----D---- C:\Program Files\Malwarebytes' Anti-Malware
2010-02-23 19:28:14 ----A---- C:\Windows\system32\tzres.dll
2010-02-23 19:25:43 ----A---- C:\Windows\system32\gameux.dll
2010-02-23 19:25:42 ----A---- C:\Windows\system32\GameUXLegacyGDFs.dll
2010-02-23 19:25:42 ----A---- C:\Windows\system32\Apphlpdm.dll
2010-02-23 19:23:25 ----A---- C:\Windows\system32\secproc_isv.dll
2010-02-23 19:23:25 ----A---- C:\Windows\system32\secproc.dll
2010-02-23 19:23:24 ----A---- C:\Windows\system32\secproc_ssp_isv.dll
2010-02-23 19:23:24 ----A---- C:\Windows\system32\secproc_ssp.dll
2010-02-23 19:23:24 ----A---- C:\Windows\system32\RMActivate_ssp_isv.exe
2010-02-23 19:23:24 ----A---- C:\Windows\system32\RMActivate_ssp.exe
2010-02-23 19:23:24 ----A---- C:\Windows\system32\RMActivate_isv.exe
2010-02-23 19:23:24 ----A---- C:\Windows\system32\RMActivate.exe
2010-02-23 19:23:24 ----A---- C:\Windows\system32\msdrm.dll
2010-02-23 18:57:23 ----A---- C:\Windows\system32\jscript.dll

======List of files/folders modified in the last 1 months======

2010-03-17 20:24:14 ----D---- C:\Windows\Temp
2010-03-17 20:01:45 ----SHD---- C:\System Volume Information
2010-03-17 19:54:36 ----D---- C:\Windows\Logs
2010-03-17 19:45:21 ----D---- C:\Users\Admin\AppData\Roaming\Dropbox
2010-03-17 19:45:10 ----D---- C:\Windows\System32
2010-03-17 19:45:10 ----D---- C:\Windows\inf
2010-03-17 19:45:10 ----A---- C:\Windows\system32\PerfStringBackup.INI
2010-03-13 15:37:40 ----RD---- C:\Program Files
2010-03-13 13:59:06 ----D---- C:\Windows\Tasks
2010-03-13 13:59:06 ----D---- C:\Windows\system32\Tasks
2010-03-13 13:26:14 ----SHD---- C:\Windows\Installer
2010-03-13 13:26:14 ----SD---- C:\Users\Admin\AppData\Roaming\Microsoft
2010-03-13 13:04:46 ----D---- C:\Windows\Prefetch
2010-03-12 21:43:59 ----HD---- C:\ProgramData
2010-03-12 07:41:10 ----D---- C:\Windows\winsxs
2010-03-12 07:30:39 ----D---- C:\Windows\system32\catroot
2010-03-12 07:30:32 ----D---- C:\Windows\system32\catroot2
2010-03-12 07:28:13 ----D---- C:\Windows\system32\drivers
2010-03-12 07:28:13 ----D---- C:\Program Files\Windows Mail
2010-03-12 07:28:13 ----D---- C:\Program Files\Movie Maker
2010-03-12 07:12:36 ----D---- C:\ProgramData\Microsoft Help
2010-03-02 00:30:12 ----A---- C:\Windows\system32\mrt.exe
2010-02-28 23:13:16 ----RSD---- C:\Windows\assembly
2010-02-28 22:43:27 ----D---- C:\Program Files\Mozilla Firefox
2010-02-28 22:20:32 ----D---- C:\Windows\IME
2010-02-28 21:31:44 ----D---- C:\Windows
2010-02-25 22:53:10 ----D---- C:\Windows\rescache
2010-02-25 22:35:59 ----RSD---- C:\Windows\Fonts
2010-02-25 22:35:59 ----D---- C:\Windows\system32\en-US
2010-02-25 22:35:59 ----D---- C:\Windows\AppPatch
2010-02-24 09:16:06 ----N---- C:\Windows\system32\MpSigStub.exe

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 aswRdr;aswRdr; C:\Windows\system32\drivers\aswRdr.sys [2009-08-17 23152]
R1 aswSP;avast! Self Protection; C:\Windows\system32\drivers\aswSP.sys [2009-08-17 114768]
R1 aswTdi;avast! Network Shield Support; C:\Windows\system32\drivers\aswTdi.sys [2009-08-17 51376]
R2 aswFsBlk;aswFsBlk; C:\Windows\system32\DRIVERS\aswFsBlk.sys [2009-08-17 20560]
R2 aswMonFlt;aswMonFlt; C:\Windows\system32\DRIVERS\aswMonFlt.sys [2009-08-17 53328]
R3 ApfiltrService;Alps Touch Pad Filter Driver for Windows 2000/XP/Vista; C:\Windows\system32\DRIVERS\Apfiltr.sys [2008-09-04 170032]
R3 BCM42RLY;BCM42RLY; C:\Windows\system32\drivers\BCM42RLY.sys [2008-12-22 18424]
R3 BCM43XX;Dell Wireless WLAN Card Driver; C:\Windows\system32\DRIVERS\bcmwl6.sys [2008-12-17 1331192]
R3 CmBatt;Microsoft ACPI Control Method Battery Driver; C:\Windows\system32\DRIVERS\CmBatt.sys [2008-01-20 14208]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\system32\DRIVERS\GEARAspiWDM.sys [2009-05-18 26600]
R3 igfx;igfx; C:\Windows\system32\DRIVERS\igdkmd32.sys [2008-12-09 2473472]
R3 RTSTOR;Realtek USB 2.0 Card Reader; C:\Windows\system32\drivers\RTSTOR.SYS [2008-09-02 69664]
R3 STHDA;IDT High Definition Audio CODEC; C:\Windows\system32\DRIVERS\stwrt.sys [2008-12-14 393216]
R3 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\Windows\system32\DRIVERS\wmiacpi.sys [2008-01-20 11264]
R3 yukonwlh;NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller; C:\Windows\system32\DRIVERS\yk60x86.sys [2008-09-01 304128]
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-20 5632]
S3 e1express;Intel(R) PRO/1000 PCI Express Network Connection Driver; C:\Windows\system32\DRIVERS\e1e6032.sys [2008-01-20 220672]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-20 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-20 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-20 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-20 6016]
S3 R300;R300; C:\Windows\system32\DRIVERS\atikmdag.sys [2006-11-02 2028032]
S3 USBAAPL;Apple Mobile USB Driver; C:\Windows\System32\Drivers\usbaapl.sys [2009-08-28 40448]
S3 WpdUsb;WpdUsb; C:\Windows\system32\DRIVERS\wpdusb.sys [2009-09-30 40448]
S3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-20 83328]
S4 ErrDev;Microsoft Hardware Error Device Driver; C:\Windows\system32\drivers\errdev.sys [2008-01-20 6656]
S4 MegaSR;MegaSR; C:\Windows\system32\drivers\megasr.sys [2008-01-20 386616]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 ACDaemon;ArcSoft Connect Daemon; C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe [2009-09-28 109056]
R2 AESTFilters;Andrea ST Filters Service; C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\aestsrv.exe [2008-12-14 81920]
R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2009-07-09 144712]
R2 aswUpdSv;avast! iAVS4 Control Service; C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe [2009-08-17 18752]
R2 avast! Antivirus;avast! Antivirus; C:\Program Files\Alwil Software\Avast4\ashServ.exe [2009-08-17 138680]
R2 DockLoginService;Dock Login Service; C:\Program Files\Dell\DellDock\DockLogin.exe [2008-09-23 155648]
R2 IAANTMON;Intel(R) Matrix Storage Event Monitor; C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe [2008-05-07 354840]
R2 SeaPort;SeaPort; C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe [2009-05-19 240512]
R2 sprtsvc_DellSupportCenter;SupportSoft Sprocket Service (DellSupportCenter); C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2008-10-04 201968]
R2 STacSV;Audio Service; C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.exe [2008-12-14 241746]
R2 wltrysvc;Dell Wireless WLAN Tray Service; C:\Windows\System32\WLTRYSVC.EXE [2008-12-22 26112]
R2 yksvc;Marvell Yukon Service; ykx32coinst,serviceStartProc []
R3 avast! Mail Scanner;avast! Mail Scanner; C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe [2009-08-17 254040]
R3 avast! Web Scanner;avast! Web Scanner; C:\Program Files\Alwil Software\Avast4\ashWebSv.exe [2009-08-17 352920]
R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2009-11-12 545568]
S3 FontCache;@%systemroot%\system32\FntCache.dll,-100; C:\Windows\system32\svchost.exe [2008-01-20 21504]
S3 GameConsoleService;GameConsoleService; C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe [2009-11-13 238328]
S3 McComponentHostService;McAfee Security Scan Component Host Service; C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-01-15 227232]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2008-11-04 441712]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 stllssvr;stllssvr; C:\Program Files\Common Files\SureThing Shared\stllssvr.exe [2008-03-24 74384]

-----------------EOF-----------------
alanschoeff
Regular Member
 
Posts: 22
Joined: April 4th, 2008, 11:34 pm

Re: Problems with Wife's laptop due to freeze.com???

Unread postby alanschoeff » March 17th, 2010, 9:31 pm

info.txt logfile of random's system information tool 1.06 2010-03-17 20:24:37

======Uninstall list======

-->"C:\Program Files\WildTangent\Dell Games\Bejeweled 2 Deluxe\Uninstall.exe"
-->"C:\Program Files\WildTangent\Dell Games\Blasterball 2 Revolution\Uninstall.exe"
-->"C:\Program Files\WildTangent\Dell Games\Build-a-lot 2\Uninstall.exe"
-->"C:\Program Files\WildTangent\Dell Games\Chuzzle Deluxe\Uninstall.exe"
-->"C:\Program Files\WildTangent\Dell Games\Dell Game Console\Uninstall.exe"
-->"C:\Program Files\WildTangent\Dell Games\Dream Chronicles\Uninstall.exe"
-->"C:\Program Files\WildTangent\Dell Games\FATE\Uninstall.exe"
-->"C:\Program Files\WildTangent\Dell Games\Polar Bowler\Uninstall.exe"
-->"C:\Program Files\WildTangent\Dell Games\Polar Golfer\Uninstall.exe"
-->"C:\Program Files\WildTangent\Dell Games\Polar Pool\Uninstall.exe"
-->"C:\Program Files\WildTangent\Dell Games\Virtual Villagers - The Secret City\Uninstall.exe"
Acrobat.com-->C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer.exe -uninstall com.adobe.mauby 4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Acrobat.com-->MsiExec.exe /I{77DCDCE3-2DED-62F3-8154-05E745472D07}
Adobe AIR-->C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Updater.exe -arp:uninstall
Adobe AIR-->MsiExec.exe /I{00203668-8170-44A0-BE44-B632FA4D780F}
Adobe Flash Player 10 ActiveX-->C:\Windows\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Flash Player 10 Plugin-->C:\Windows\system32\Macromed\Flash\uninstall_plugin.exe
Adobe Reader 9.3.1-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A93000000001}
Apple Application Support-->MsiExec.exe /I{3FA365DF-2D68-45ED-8F83-8C8A33E65143}
Apple Mobile Device Support-->MsiExec.exe /I{AADEA55D-C834-4BCB-98A3-4B8D1C18F4EE}
Apple Software Update-->MsiExec.exe /I{6956856F-B6B3-4BE0-BA0B-8F495BE32033}
ArcSoft Print Creations - Album Page-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{CAE8A0F1-B498-4C23-95FA-55047E730C8F}\setup.exe" -l0x9 -1AlbumPage
ArcSoft Print Creations - Funhouse-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{CAE8A0F1-B498-4C23-95FA-55047E730C8F}\setup.exe" -l0x9 -1Funhouse
ArcSoft Print Creations - Greeting Card-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{CAE8A0F1-B498-4C23-95FA-55047E730C8F}\setup.exe" -l0x9 -1GreetingCard
ArcSoft Print Creations - Photo Book-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{CAE8A0F1-B498-4C23-95FA-55047E730C8F}\setup.exe" -l0x9 -1PhotoBook
ArcSoft Print Creations - Photo Calendar-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{CAE8A0F1-B498-4C23-95FA-55047E730C8F}\setup.exe" -l0x9 -1Calendar
ArcSoft Print Creations - Scrapbook-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{CAE8A0F1-B498-4C23-95FA-55047E730C8F}\setup.exe" -l0x9 -1ScrapBook
ArcSoft Print Creations - Slimline Card-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{CAE8A0F1-B498-4C23-95FA-55047E730C8F}\setup.exe" -l0x9 -1Slimline
ArcSoft Print Creations-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{CAE8A0F1-B498-4C23-95FA-55047E730C8F}\setup.exe" -l0x9
avast! Antivirus-->C:\Program Files\Alwil Software\Avast4\aswRunDll.exe "C:\Program Files\Alwil Software\Avast4\Setup\setiface.dll",RunSetup
CCScore-->MsiExec.exe /I{B4B44FE7-41FF-4DAD-8C0A-E406DDA72992}
Choice Guard-->MsiExec.exe /I{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}
Cisco EAP-FAST Module-->MsiExec.exe /I{415B2719-AD3A-4944-B404-C472DB6085B3}
Cisco LEAP Module-->MsiExec.exe /I{83770D14-21B9-44B3-8689-F7B523F94560}
Cisco PEAP Module-->MsiExec.exe /I{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}
Compatibility Pack for the 2007 Office system-->MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
Consumer In-Home Service Agreement-->MsiExec.exe /I{F47C37A4-7189-430A-B81D-739FF8A7A554}
Dell Dock-->MsiExec.exe /I{F6CB42B9-F033-4152-8813-FF11DA8E6A78}
Dell Edoc Viewer-->MsiExec.exe /I{3138EAD3-700B-4A10-B617-B3F8096EE30D}
Dell Getting Started Guide-->MsiExec.exe /I{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}
Dell Support Center (Support Software)-->MsiExec.exe /X{E3BFEE55-39E2-4BE0-B966-89FE583822C1}
Dell Touchpad-->C:\Program Files\DellTPad\Uninstap.exe ADDREMOVE
Dell Wireless WLAN Card Utility-->"C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwlu00.exe" verbose /rootkey="Software\Broadcom\802.11\UninstallInfo" /rootdir="C:\Program Files\Dell\Dell Wireless WLAN Card"
DELL0604-->MsiExec.exe /I{3D8F9830-D6A3-413A-9A54-993827A73E47}
ESSBrwr-->MsiExec.exe /I{643EAE81-920C-4931-9F0B-4B343B225CA6}
ESSCDBK-->MsiExec.exe /I{AE1FA02D-E6A4-4EA0-8E58-6483CAC016DD}
ESScore-->MsiExec.exe /I{42938595-0D83-404D-9F73-F8177FDD531A}
ESSgui-->MsiExec.exe /I{91517631-A9F3-4B7C-B482-43E0068FD55A}
ESSini-->MsiExec.exe /I{8E92D746-CD9F-4B90-9668-42B74C14F765}
ESSPCD-->MsiExec.exe /I{14D4ED84-6A9A-45A0-96F6-1753768C3CB5}
ESSPDock-->MsiExec.exe /I{FCDB1C92-03C6-4C76-8625-371224256091}
ESSTOOLS-->MsiExec.exe /I{8A502E38-29C9-49FA-BCFA-D727CA062589}
essvatgt-->MsiExec.exe /I{2D03B6F8-DF36-4980-B7B6-5B93D5BA3A8F}
fflink-->MsiExec.exe /I{608D2A3C-6889-4C11-9B54-A42F45ACBFDB}
Glasses Inventory (C:\Program Files\Glasses Inventory\) #3-->C:\WINDOWS\st6unst.exe -n "C:\Program Files\Glasses Inventory\ST6UNST.001"
Glasses Inventory (C:\Program Files\Glasses Inventory\)-->C:\WINDOWS\st6unst.exe -n "C:\Program Files\Glasses Inventory\ST6UNST.000"
Glasses Inventory-->C:\WINDOWS\st6unst.exe -n "C:\Program Files\Glasses Inventory\ST6UNST.LOG"
Glasses Reader (C:\Program Files\Glasses Reader\)-->C:\WINDOWS\st6unst.exe -n "C:\Program Files\Glasses Reader\ST6UNST.000"
Glasses Reader-->C:\WINDOWS\st6unst.exe -n "C:\Program Files\Glasses Reader\ST6UNST.LOG"
HijackThis 2.0.2-->"C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)-->C:\Windows\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall /qb+ REBOOTPROMPT=""
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)-->C:\Windows\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall {A7EEA2F2-BFCD-4A54-A575-7B81A786E658} /qb+ REBOOTPROMPT=""
Intel® Matrix Storage Manager-->C:\Windows\system32\imsmudlg.exe -uninstall
iTunes-->MsiExec.exe /I{A6FDF86A-F541-4E7B-AEA0-8849A2A700D5}
Java(TM) 6 Update 11-->MsiExec.exe /X{26A24AE4-039D-4CA4-87B4-2F83216011FF}
Junk Mail filter update-->MsiExec.exe /I{4AB8B41B-3AF1-46BE-99B0-0ACD3B300C0A}
Kodak EasyShare software-->C:\ProgramData\Kodak\EasyShareSetup\$SETUP_140001_174ca9\Setup.exe /APR-REMOVE
Malwarebytes' Anti-Malware-->"C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"
McAfee Security Scan Plus-->"C:\Program Files\McAfee Security Scan\uninstall.exe"
Microsoft .NET Framework 3.5 SP1-->c:\Windows\Microsoft.NET\Framework\v3.5\Microsoft .NET Framework 3.5 SP1\setup.exe
Microsoft .NET Framework 3.5 SP1-->MsiExec.exe /I{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}
Microsoft Office 2007 Service Pack 2 (SP2)-->msiexec /package {90120000-0016-0409-0000-0000000FF1CE} /uninstall {2FC4457D-409E-466F-861F-FB0CB796B53E}
Microsoft Office 2007 Service Pack 2 (SP2)-->msiexec /package {90120000-0018-0409-0000-0000000FF1CE} /uninstall {2FC4457D-409E-466F-861F-FB0CB796B53E}
Microsoft Office 2007 Service Pack 2 (SP2)-->msiexec /package {90120000-001B-0409-0000-0000000FF1CE} /uninstall {2FC4457D-409E-466F-861F-FB0CB796B53E}
Microsoft Office 2007 Service Pack 2 (SP2)-->msiexec /package {90120000-006E-0409-0000-0000000FF1CE} /uninstall {DE5A002D-8122-4278-A7EE-3121E7EA254E}
Microsoft Office 2007 Service Pack 2 (SP2)-->msiexec /package {90120000-00A1-0409-0000-0000000FF1CE} /uninstall {2FC4457D-409E-466F-861F-FB0CB796B53E}
Microsoft Office 2007 Service Pack 2 (SP2)-->msiexec /package {90120000-0115-0409-0000-0000000FF1CE} /uninstall {DE5A002D-8122-4278-A7EE-3121E7EA254E}
Microsoft Office 2007 Service Pack 2 (SP2)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}
Microsoft Office Excel MUI (English) 2007-->MsiExec.exe /X{90120000-0016-0409-0000-0000000FF1CE}
Microsoft Office Home and Student 2007-->"C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\setup.exe" /uninstall HOMESTUDENTR /dll OSETUP.DLL
Microsoft Office Home and Student 2007-->MsiExec.exe /X{91120000-002F-0000-0000-0000000FF1CE}
Microsoft Office OneNote MUI (English) 2007-->MsiExec.exe /X{90120000-00A1-0409-0000-0000000FF1CE}
Microsoft Office PowerPoint MUI (English) 2007-->MsiExec.exe /X{90120000-0018-0409-0000-0000000FF1CE}
Microsoft Office PowerPoint Viewer 2007 (English)-->MsiExec.exe /X{95120000-00AF-0409-0000-0000000FF1CE}
Microsoft Office Proof (English) 2007-->MsiExec.exe /X{90120000-001F-0409-0000-0000000FF1CE}
Microsoft Office Proof (French) 2007-->MsiExec.exe /X{90120000-001F-040C-0000-0000000FF1CE}
Microsoft Office Proof (Spanish) 2007-->MsiExec.exe /X{90120000-001F-0C0A-0000-0000000FF1CE}
Microsoft Office Proofing (English) 2007-->MsiExec.exe /X{90120000-002C-0409-0000-0000000FF1CE}
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)-->msiexec /package {90120000-001F-0409-0000-0000000FF1CE} /uninstall {ABDDE972-355B-4AF1-89A8-DA50B7B5C045}
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)-->msiexec /package {90120000-001F-040C-0000-0000000FF1CE} /uninstall {F580DDD5-8D37-4998-968E-EBB76BB86787}
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)-->msiexec /package {90120000-001F-0C0A-0000-0000000FF1CE} /uninstall {187308AB-5FA7-4F14-9AB9-D290383A10D9}
Microsoft Office Shared MUI (English) 2007-->MsiExec.exe /X{90120000-006E-0409-0000-0000000FF1CE}
Microsoft Office Shared Setup Metadata MUI (English) 2007-->MsiExec.exe /X{90120000-0115-0409-0000-0000000FF1CE}
Microsoft Office Word MUI (English) 2007-->MsiExec.exe /X{90120000-001B-0409-0000-0000000FF1CE}
Microsoft Search Enhancement Pack-->MsiExec.exe /X{4CBA3D4C-8F51-4D60-B27E-F6B641C571E7}
Microsoft Silverlight-->MsiExec.exe /X{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}
Microsoft SQL Server 2005 Compact Edition [ENU]-->MsiExec.exe /I{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}
Microsoft Sync Framework Runtime Native v1.0 (x86)-->MsiExec.exe /I{8A74E887-8F0F-4017-AF53-CBA42211AAA5}
Microsoft Sync Framework Services Native v1.0 (x86)-->MsiExec.exe /I{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053-->MsiExec.exe /X{770657D0-A123-3C07-8E44-1C83EC895118}
Microsoft Visual C++ 2005 Redistributable-->MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148-->MsiExec.exe /X{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17-->MsiExec.exe /X{9A25302D-30C0-39D9-BD6F-21E6EC160475}
Microsoft Works-->MsiExec.exe /I{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}
Mozilla Firefox (3.5.7)-->C:\Program Files\Mozilla Firefox\uninstall\helper.exe
MSVCRT-->MsiExec.exe /I{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}
MSXML 4.0 SP2 (KB927978)-->MsiExec.exe /I{37477865-A3F1-4772-AD43-AAFC6BCFF99F}
MSXML 4.0 SP2 (KB954430)-->MsiExec.exe /I{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}
MSXML 4.0 SP2 (KB973688)-->MsiExec.exe /I{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}
Nanny 911-->"C:\Program Files\WildTangent\Dell Games\Nanny 911\Uninstall.exe"
netbrdg-->MsiExec.exe /I{4537EA4B-F603-4181-89FB-2953FC695AB1}
OfotoXMI-->MsiExec.exe /I{B162D0A6-9A1D-4B7C-91A5-88FB48113C45}
PowerDVD-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\setup.exe" -l0x9 -cluninstall
QuickSet-->MsiExec.exe /I{C4972073-2BFE-475D-8441-564EA97DA161}
QuickTime-->MsiExec.exe /I{1451DE6B-ABE1-4F62-BE9A-B363A17588A2}
Roxio Creator Audio-->MsiExec.exe /I{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}
Roxio Creator Copy-->MsiExec.exe /I{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}
Roxio Creator Data-->MsiExec.exe /I{08E81ABD-79F7-49C2-881F-FD6CB0975693}
Roxio Creator DE-->C:\ProgramData\Uninstall\{09760D42-E223-42AD-8C3E-55B47D0DDAC3}\setup.exe /x {09760D42-E223-42AD-8C3E-55B47D0DDAC3}
Roxio Creator DE-->MsiExec.exe /I{ED439A64-F018-4DD4-8BA5-328D85AB09AB}
Roxio Creator Tools-->MsiExec.exe /I{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}
Roxio Express Labeler 3-->MsiExec.exe /I{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}
Roxio Update Manager-->MsiExec.exe /I{30465B6C-B53F-49A1-9EBA-A3F187AD502E}
Security Update for 2007 Microsoft Office System (KB969559)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {69F52148-9BF6-4CDC-BF76-103DEAF3DD08}
Security Update for 2007 Microsoft Office System (KB978380)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {667A88D1-0369-4070-A62A-70672D68A9BF}
Security Update for Microsoft Office Excel 2007 (KB978382)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {6DE3DABF-0203-426B-B330-7287D1003E86}
Security Update for Microsoft Office PowerPoint 2007 (KB957789)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {7559E742-FF9F-4FAE-B279-008ED296CB4D}
Security Update for Microsoft Office system 2007 (972581)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {3D019598-7B59-447A-80AE-815B703B84FF}
Security Update for Microsoft Office system 2007 (KB969613)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {5ECEB317-CBE9-4E08-AB10-756CB6F0FB6C}
Security Update for Microsoft Office system 2007 (KB974234)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {FCD742B9-7A55-44BC-A776-F795F21FEDDC}
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {71127777-8B2C-4F97-AF7A-6CF8CAC8224D}
SFR-->MsiExec.exe /I{DB02F716-6275-42E9-B8D2-83BA2BF5100B}
SHASTA-->MsiExec.exe /I{605A4E39-613C-4A12-B56F-DEFBE6757237}
skin0001-->MsiExec.exe /I{5316DFC9-CE99-4458-9AB3-E8726EDE0210}
SKINXSDK-->MsiExec.exe /I{F4A2E7CC-60CA-4AFA-B67F-AD5E58173C3F}
Spelling Dictionaries Support For Adobe Reader 9-->MsiExec.exe /I{AC76BA86-7AD7-5464-3428-900000000004}
staticcr-->MsiExec.exe /I{8943CE61-53BD-475E-90E1-A580869E98A2}
Update for 2007 Microsoft Office System (KB967642)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {C444285D-5E4F-48A4-91DD-47AAAA68E92D}
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)-->C:\Windows\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall {B2AE9C82-DC7B-3641-BFC8-87275C4F3607} /qb+ REBOOTPROMPT=""
Update for Microsoft Office 2007 Help for Common Features (KB963673)-->msiexec /package {90120000-006E-0409-0000-0000000FF1CE} /uninstall {AB365889-0395-4FAD-B702-CA5985D53D42}
Update for Microsoft Office Excel 2007 Help (KB963678)-->msiexec /package {90120000-0016-0409-0000-0000000FF1CE} /uninstall {199DF7B6-169C-448C-B511-1054101BE9C9}
Update for Microsoft Office InfoPath 2007 (KB976416)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {432C5EE4-8096-4FF1-95E1-65219365DFF7}
Update for Microsoft Office OneNote 2007 Help (KB963670)-->msiexec /package {90120000-00A1-0409-0000-0000000FF1CE} /uninstall {2744EF05-38E1-4D5D-B333-E021EDAEA245}
Update for Microsoft Office Powerpoint 2007 Help (KB963669)-->msiexec /package {90120000-0018-0409-0000-0000000FF1CE} /uninstall {397B1D4F-ED7B-4ACA-A637-43B670843876}
Update for Microsoft Office Script Editor Help (KB963671)-->msiexec /package {90120000-006E-0409-0000-0000000FF1CE} /uninstall {CD11C6A2-FFC6-4271-8EAB-79C3582F505C}
Update for Microsoft Office Word 2007 (KB974561)-->msiexec /package {91120000-002F-0000-0000-0000000FF1CE} /uninstall {0CDDBAA2-2111-4A0E-A1B0-76C40C635331}
Update for Microsoft Office Word 2007 Help (KB963665)-->msiexec /package {90120000-001B-0409-0000-0000000FF1CE} /uninstall {80E762AA-C921-4839-9D7D-DB62A72C0726}
VPRINTOL-->MsiExec.exe /I{999D43F4-9709-4887-9B1A-83EBB15A8370}
WildTangent Games-->"C:\Program Files\WildTangent\Dell Games\Uninstall.exe"
Windows Live Call-->MsiExec.exe /I{020D8396-D6D9-4B53-A9A1-83C47E2E27AA}
Windows Live Communications Platform-->MsiExec.exe /I{F69E83CF-B440-43F8-89E6-6EA80712109B}
Windows Live Essentials-->C:\Program Files\Windows Live\Installer\wlarp.exe
Windows Live Essentials-->MsiExec.exe /I{D9D754A1-EAC5-406C-A28B-C49B1E846711}
Windows Live Mail-->MsiExec.exe /I{63C1109E-D977-49ED-BCE3-D00D0BF187D6}
Windows Live Messenger-->MsiExec.exe /X{0AAA9C97-74D4-47CE-B089-0B147EF3553C}
Windows Live Photo Gallery-->MsiExec.exe /X{F73A5B18-EB75-4B2C-B32D-9457576E2417}
Windows Live Sign-in Assistant-->MsiExec.exe /I{9422C8EA-B0C6-4197-B8FC-DC797658CA00}
Windows Live Sync-->MsiExec.exe /X{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}
Windows Live Toolbar-->MsiExec.exe /X{2B4C7E1E-E446-4740-ADB5-9842E742EE8A}
Windows Live Upload Tool-->MsiExec.exe /I{205C6BDD-7B73-42DE-8505-9A093F35A238}
Windows Live Writer-->MsiExec.exe /X{6A92E5C5-0578-443D-91F3-92ECE5F2CAE2}
WIRELESS-->MsiExec.exe /I{F9593CFB-D836-49BC-BFF1-0E669A411D9F}

======Security center information======

AS: Windows Defender

======System event log======

Computer Name: Julies-Laptop
Event Code: 4001
Message: WLAN AutoConfig service has successfully stopped.

Record Number: 56714
Source Name: Microsoft-Windows-WLAN-AutoConfig
Time Written: 20091120131127.688000-000
Event Type: Warning
User: NT AUTHORITY\SYSTEM

Computer Name: Julies-Laptop
Event Code: 10002
Message: WLAN Extensibility Module has stopped.

Module Path: C:\Windows\System32\bcmihvsrv.dll

Record Number: 56713
Source Name: Microsoft-Windows-WLAN-AutoConfig
Time Written: 20091120131127.641200-000
Event Type: Warning
User: NT AUTHORITY\SYSTEM

Computer Name: Julies-Laptop
Event Code: 134
Message: NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)
Record Number: 56699
Source Name: Microsoft-Windows-Time-Service
Time Written: 20091120131026.000000-000
Event Type: Warning
User:

Computer Name: Julies-Laptop
Event Code: 1003
Message: Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 00225F8D0E2F. The following error occurred:
The operation was canceled by the user.. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Record Number: 56697
Source Name: Microsoft-Windows-Dhcp-Client
Time Written: 20091120131024.000000-000
Event Type: Warning
User:

Computer Name: Julies-Laptop
Event Code: 1003
Message: Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 00225F8D0E2F. The following error occurred:
The operation was canceled by the user.. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Record Number: 56696
Source Name: Microsoft-Windows-Dhcp-Client
Time Written: 20091120131024.000000-000
Event Type: Warning
User:

=====Application event log=====

Computer Name: Julies-Laptop
Event Code: 1002
Message: The program Explorer.EXE version 6.0.6001.18164 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: 850 Start Time: 01ca22d3ee1175f0 Termination Time: 0
Record Number: 548
Source Name: Application Hang
Time Written: 20090822032800.000000-000
Event Type: Error
User:

Computer Name: Julies-Laptop
Event Code: 10
Message: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Record Number: 509
Source Name: Microsoft-Windows-WMI
Time Written: 20090822035134.000000-000
Event Type: Error
User:

Computer Name: Julies-Laptop
Event Code: 1530
Message: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-773237423-1744290872-1511180543-1000:
Process 556 (\Device\HarddiskVolume3\Windows\System32\winlogon.exe) has opened key \REGISTRY\USER\S-1-5-21-773237423-1744290872-1511180543-1000

Record Number: 479
Source Name: Microsoft-Windows-User Profiles Service
Time Written: 20090822033700.000000-000
Event Type: Warning
User: NT AUTHORITY\SYSTEM

Computer Name: Julies-Laptop
Event Code: 4622
Message: The COM+ Event System could not marshal the subscriber for subscription {AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}. The HRESULT was 80070005.
Record Number: 476
Source Name: Microsoft-Windows-EventSystem
Time Written: 20090822033658.000000-000
Event Type: Error
User:

Computer Name: Julies-Laptop
Event Code: 1000
Message: Faulting application tisspwiz.exe, version 16.60.0.1092, time stamp 0x47b96988, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00630065, process id 0x9a8, application start time 0x01ca22d5f49f265e.
Record Number: 457
Source Name: Application Error
Time Written: 20090822031048.000000-000
Event Type: Error
User:

=====Security event log=====

Computer Name: Julies-Laptop
Event Code: 5032
Message: Windows Firewall was unable to notify the user that it blocked an application from accepting incoming connections on the network.

Error Code: 2
Record Number: 486
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20090822031214.705163-000
Event Type: Audit Failure
User:

Computer Name: Julies-Laptop
Event Code: 5032
Message: Windows Firewall was unable to notify the user that it blocked an application from accepting incoming connections on the network.

Error Code: 2
Record Number: 485
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20090822031208.511963-000
Event Type: Audit Failure
User:

Computer Name: Julies-Laptop
Event Code: 5032
Message: Windows Firewall was unable to notify the user that it blocked an application from accepting incoming connections on the network.

Error Code: 2
Record Number: 484
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20090822031208.511963-000
Event Type: Audit Failure
User:

Computer Name: Julies-Laptop
Event Code: 5032
Message: Windows Firewall was unable to notify the user that it blocked an application from accepting incoming connections on the network.

Error Code: 2
Record Number: 483
Source Name: Microsoft-Windows-Security-Auditing
Time Written: 20090822031208.511963-000
Event Type: Audit Failure
User:

Computer Name: Julies-Laptop
Event Code: 1102
Message: The audit log was cleared.
Subject:
Security ID: S-1-5-21-773237423-1744290872-1511180543-1000
Account Name: Admin
Domain Name: Julies-Laptop
Logon ID: 0xaf1f2
Record Number: 482
Source Name: Microsoft-Windows-Eventlog
Time Written: 20090822030629.748163-000
Event Type: Audit Success
User:

======Environment variables======

"ComSpec"=%SystemRoot%\system32\cmd.exe
"FP_NO_HOST_CHECK"=NO
"OS"=Windows_NT
"Path"=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program Files\Common Files\Roxio Shared\DLLShared\;C:\Program Files\Common Files\Roxio Shared\10.0\DLLShared\;C:\Program Files\QuickTime\QTSystem\
"PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
"PROCESSOR_ARCHITECTURE"=x86
"TEMP"=%SystemRoot%\TEMP
"TMP"=%SystemRoot%\TEMP
"USERNAME"=SYSTEM
"windir"=%SystemRoot%
"PROCESSOR_LEVEL"=6
"PROCESSOR_IDENTIFIER"=x86 Family 6 Model 15 Stepping 13, GenuineIntel
"PROCESSOR_REVISION"=0f0d
"NUMBER_OF_PROCESSORS"=2
"TRACE_FORMAT_SEARCH_PATH"=\\NTREL202.ntdev.corp.microsoft.com\4F18C3A5-CA09-4DBD-B6FC-219FDD4C6BE0\TraceFormat
"DFSTRACINGON"=FALSE
"RoxioCentral"=C:\Program Files\Common Files\Roxio Shared\10.0\Roxio Central36\
"CLASSPATH"=.;C:\Program Files\Java\jre6\lib\ext\QTJava.zip
"QTJAVA"=C:\Program Files\Java\jre6\lib\ext\QTJava.zip

-----------------EOF-----------------
alanschoeff
Regular Member
 
Posts: 22
Joined: April 4th, 2008, 11:34 pm

Re: Problems with Wife's laptop due to freeze.com???

Unread postby Cypher » March 18th, 2010, 7:26 am

Hi alanschoeff.
What can you tell me about this?
3DRelax Product Alerter


Fix HijackThis entries

Run HijackThis

If using Vista, you must right click (hijackthis.exe) and choose "Run As Administrator".
  • If you are on the Main Menu page... Click "Do a system scan only"
  • If you are on the "scan & fix stuff" page... Press the Scan...button.
  • When the scan finishes...Place a check mark next to the following entries (if they are still present)
  • Note: Only check those items listed below.
    R3 - URLSearchHook: NetAssistantBHO Class - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\Freeze.com\My.Freeze.com NetAssistant\NetAssistant.dll (file missing)
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: BrowserHelper Class - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - C:\Program Files\SGPSA\SearchAssistant.dll
    O2 - BHO: NetAssistantBHO - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\Freeze.com\My.Freeze.com NetAssistant\NetAssistant.dll (file missing)
    O4 - HKLM\..\Run: [FBSSA] C:\Program Files\SGPSA\ie3sh.exe

  • After checking these items... CLOSE ALL open windows except HijackThis.
  • Click the Fix Checked ...button...to remove the entries you checked.
  • Choose YES...when prompted to fix the selected items.


Next.

Back Up registry with ERUNT

  • Please use the following link and scroll down to ERUNT and download it on to your desktop. HERE
  • Right-click erunt-setup.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
  • Follow the prompts to install ERUNT
  • Choose language
  • A set up window will pop up. It will ask: Create ERUNT entry in to the Start up folder, answer NO

    Image
  • Backup your registry to the default location

Note: To restore your registry (if needed), go to the folder and start ERDNT.exe



Next.

Download and run OTM

Download OTM by Old Timer and save it to your Desktop.
  • Right-click OTM.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
  • Right-click then copy the following code, Do not include the word Code.
    Code: Select all
    :Reg
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
    "FBSSA"=-
    
    :Files
    C:\Program Files\SGPSA
    :Commands
    [emptytemp]
    [start explorer]
    [Reboot]
    

    • Return to OTM, right-click then paste the code into the blank box below Image
    • Push the large Image button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


Next.

I see you have Malwarebytes Anti-Malware installed.


Malwarebytes Anti-Malware:

  • Launch the application, Check for Updates >> Perform Quick Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt


Next.

Re-run - RSIT (Random's System Information Tool)

You should still have this program on your desktop.
  • Right click on RSIT.exe and select "Run As Administrator" to run it. If Windows UAC prompts you, please allow it.
  • Please read the disclaimer... click on Continue.
  • RSIT will start running. When done... ONLY the "C:\RSIT\log.txt"...will be reproduced. ( it will be maximized )
  • Please post ONLY the "log.txt", file contents in your next reply.
    (This log can be lengthy, so a separate post may be needed.)


Logs/Information to Post in your Next Reply

  • OTM log.
  • Malwarebytes log
  • RSIT log.txt.
  • Let me know about 3DRelax Product Alerter.
  • Please give me an update on your computers performance.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: Problems with Wife's laptop due to freeze.com???

Unread postby alanschoeff » March 18th, 2010, 9:05 pm

Cypher wrote:Hi alanschoeff.
What can you tell me about this?
3DRelax Product Alerter


I regret that I cannot tell you anything about 3dRelax. It was installed on this pc by someone other than me. I have asked my wife and she also does not know anything about it.

After having followed your instructions, the problem's with FF and IE are now seemingly fixed. I was able to open both and navigate to any url via the address bar or bookmark.

I did note that when I attempted to open Control Panel from the start menu that it does not load but rather hangs.
If, however I click the link to Control Panel from My Computer, then it opens and loads.
If I then click the link from the start menu, Control Panel opens and loads just fine.

BTW - HJT did not find any malicious malware to remove.

I am not sure the issue is related or not, it is just something I noted.

Following are the logs requested:
===================OTM=================
All processes killed
========== REGISTRY ==========
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\FBSSA not found.
========== FILES ==========
C:\Program Files\SGPSA folder moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: Admin
->Temp folder emptied: 56543887 bytes
->Temporary Internet Files folder emptied: 53661522 bytes
->Java cache emptied: 463476 bytes
->FireFox cache emptied: 56723236 bytes
->Flash cache emptied: 2012 bytes

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Julie
->Temp folder emptied: 74729372 bytes
->Temporary Internet Files folder emptied: 188791907 bytes
->Java cache emptied: 6849448 bytes
->FireFox cache emptied: 85626311 bytes
->Google Chrome cache emptied: 856432 bytes
->Flash cache emptied: 167420 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 32391005 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 32902 bytes
RecycleBin emptied: 434273 bytes

Total Files Cleaned = 531.00 mb


OTM by OldTimer - Version 3.1.10.1 log created on 03182010_190300

Files moved on Reboot...
File move failed. C:\Windows\temp\_avast4_\Webshlock.txt scheduled to be moved on reboot.

Registry entries deleted on Reboot...

=================================MalwareBytes=======================
Malwarebytes' Anti-Malware 1.44
Database version: 3884
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

3/18/2010 7:40:18 PM
mbam-log-2010-03-18 (19-40-18).txt

Scan type: Quick Scan
Objects scanned: 116506
Time elapsed: 5 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

========RSIT in next reply=====================

=============
alanschoeff
Regular Member
 
Posts: 22
Joined: April 4th, 2008, 11:34 pm

Re: Problems with Wife's laptop due to freeze.com???

Unread postby alanschoeff » March 18th, 2010, 9:06 pm

================RSIT LOG=============================

Logfile of random's system information tool 1.06 (written by random/random)
Run by Admin at 2010-03-18 19:42:07
Microsoft® Windows Vista™ Home Premium Service Pack 2
System drive C: has 91 GB (66%) free of 138 GB
Total RAM: 3034 MB (63% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:42:11 PM, on 3/18/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Users\Admin\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Admin\Desktop\RSIT.exe
C:\Program Files\Trend Micro\HijackThis\Admin.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [3DRelax Product Alerter] C:\Users\Admin\AppData\Roaming\3DRelax Product Alerter\TrioTrayApp.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: Dropbox.lnk = C:\Users\Admin\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... ader55.cab
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

--
End of file - 9259 bytes

======Scheduled tasks folder======

C:\Windows\tasks\EasyShare Registration RunOnce Task.job
C:\Windows\tasks\EasyShare Registration Task.job
C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-773237423-1744290872-1511180543-1001Core.job
C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-773237423-1744290872-1511180543-1001UA.job
C:\Windows\tasks\User_Feed_Synchronization-{68FCFBC6-AD52-4D1C-8D26-5A2015E013F4}.job
C:\Windows\tasks\User_Feed_Synchronization-{E2ABDD47-8525-4F89-AE9A-538FA337D19D}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2009-12-21 75200]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6EBF7485-159F-4bff-A14F-B9E3AAC4465B}]
Search Helper - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll [2009-05-19 137600]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}]
Java(tm) Plug-In SSV Helper - C:\Program Files\Java\jre6\bin\ssv.dll [2009-04-16 320920]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}]
Windows Live Sign-in Helper - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-02-17 408440]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java(tm) Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-04-16 34816]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E15A8DC0-8516-42A1-81EA-DC94EC1ACF10}]
Windows Live Toolbar Helper - C:\Program Files\Windows Live\Toolbar\wltcore.dll [2008-12-08 1067352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{21FA44EF-376D-4D53-9B0F-8A89D3229068} - &Windows Live Toolbar - C:\Program Files\Windows Live\Toolbar\wltcore.dll [2008-12-08 1067352]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-20 1008184]
"Apoint"=C:\Program Files\DellTPad\Apoint.exe [2008-09-04 200704]
"IgfxTray"=C:\Windows\system32\igfxtray.exe [2008-12-09 150040]
"HotKeysCmds"=C:\Windows\system32\hkcmd.exe [2008-12-09 178712]
"Persistence"=C:\Windows\system32\igfxpers.exe [2008-12-09 154136]
"Broadcom Wireless Manager UI"=C:\Windows\system32\WLTRAY.exe [2008-12-22 3810304]
"QuickSet"=C:\Program Files\Dell\QuickSet\QuickSet.exe [2009-01-09 1735760]
"IAAnotif"=C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe [2008-05-07 178712]
"PDVDDXSrv"=C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe [2008-05-23 128296]
"avast!"=C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe [2009-08-17 81000]
"dellsupportcenter"=C:\Program Files\Dell Support Center\bin\sprtcmd.exe [2008-10-04 206064]
"QuickTime Task"=C:\Program Files\QuickTime\QTTask.exe [2009-11-10 417792]
"iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2009-11-12 141600]
"SysTrayApp"=C:\Program Files\IDT\WDM\sttray.exe [2008-12-14 483420]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe [2009-12-22 35760]
"Adobe ARM"=C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2009-12-11 948672]
"ArcSoft Connection Service"=C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe [2009-10-10 203264]
"Malwarebytes Anti-Malware (reboot)"=C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe [2010-01-07 1394000]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"=C:\Program Files\Windows Sidebar\sidebar.exe [2009-04-11 1233920]
"msnmsgr"=C:\Program Files\Windows Live\Messenger\msnmsgr.exe [2008-12-02 3882312]
"3DRelax Product Alerter"=C:\Users\Admin\AppData\Roaming\3DRelax Product Alerter\TrioTrayApp.exe []

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Kodak EasyShare software.lnk - C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
McAfee Security Scan Plus.lnk - C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe

C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
Dell Dock.lnk - C:\Program Files\Dell\DellDock\DellDock.exe
Dropbox.lnk - C:\Users\Admin\AppData\Roaming\Dropbox\bin\Dropbox.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
C:\Windows\system32\igfxdev.dll [2008-12-09 221184]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\Wdf01000.sys]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfPf]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfRd]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfSvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfUsbccidDriver]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"LogonHoursAction"=2
"DontDisplayLogonHoursWarnings"=1

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"EnableUIADesktopToggle"=0

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=145

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"BindDirectlyToPropertySetStorage"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

======File associations======

.js - edit - C:\Windows\System32\Notepad.exe %1
.js - open - C:\Windows\System32\WScript.exe "%1" %*

======List of files/folders created in the last 1 months======

2010-03-18 19:03:00 ----D---- C:\_OTM
2010-03-18 19:00:02 ----D---- C:\Windows\ERDNT
2010-03-18 18:59:05 ----D---- C:\Program Files\ERUNT
2010-03-17 20:24:08 ----D---- C:\rsit
2010-03-13 15:37:40 ----D---- C:\Program Files\Trend Micro
2010-03-12 07:08:29 ----A---- C:\Windows\system32\nshhttp.dll
2010-03-12 07:08:21 ----A---- C:\Windows\system32\httpapi.dll
2010-03-01 19:30:51 ----D---- C:\ProgramData\McAfee Security Scan
2010-03-01 19:30:51 ----D---- C:\ProgramData\McAfee
2010-03-01 19:30:50 ----D---- C:\Program Files\McAfee Security Scan
2010-02-28 23:14:25 ----D---- C:\Users\Admin\AppData\Roaming\Skinux
2010-02-28 21:31:44 ----A---- C:\Windows\ntbtlog.txt
2010-02-28 21:13:23 ----D---- C:\Users\Admin\AppData\Roaming\Malwarebytes
2010-02-28 21:13:18 ----D---- C:\ProgramData\Malwarebytes
2010-02-28 21:13:17 ----D---- C:\Program Files\Malwarebytes' Anti-Malware
2010-02-23 19:28:14 ----A---- C:\Windows\system32\tzres.dll
2010-02-23 19:25:43 ----A---- C:\Windows\system32\gameux.dll
2010-02-23 19:25:42 ----A---- C:\Windows\system32\GameUXLegacyGDFs.dll
2010-02-23 19:25:42 ----A---- C:\Windows\system32\Apphlpdm.dll
2010-02-23 19:23:25 ----A---- C:\Windows\system32\secproc_isv.dll
2010-02-23 19:23:25 ----A---- C:\Windows\system32\secproc.dll
2010-02-23 19:23:24 ----A---- C:\Windows\system32\secproc_ssp_isv.dll
2010-02-23 19:23:24 ----A---- C:\Windows\system32\secproc_ssp.dll
2010-02-23 19:23:24 ----A---- C:\Windows\system32\RMActivate_ssp_isv.exe
2010-02-23 19:23:24 ----A---- C:\Windows\system32\RMActivate_ssp.exe
2010-02-23 19:23:24 ----A---- C:\Windows\system32\RMActivate_isv.exe
2010-02-23 19:23:24 ----A---- C:\Windows\system32\RMActivate.exe
2010-02-23 19:23:24 ----A---- C:\Windows\system32\msdrm.dll
2010-02-23 18:57:23 ----A---- C:\Windows\system32\jscript.dll

======List of files/folders modified in the last 1 months======

2010-03-18 19:42:11 ----D---- C:\Windows\Temp
2010-03-18 19:11:50 ----D---- C:\Windows\System32
2010-03-18 19:11:50 ----D---- C:\Windows\inf
2010-03-18 19:11:50 ----A---- C:\Windows\system32\PerfStringBackup.INI
2010-03-18 19:08:49 ----D---- C:\Users\Admin\AppData\Roaming\Dropbox
2010-03-18 19:03:02 ----RD---- C:\Program Files
2010-03-18 19:00:02 ----D---- C:\Windows
2010-03-18 18:51:11 ----SHD---- C:\System Volume Information
2010-03-17 19:54:36 ----D---- C:\Windows\Logs
2010-03-13 13:59:06 ----D---- C:\Windows\Tasks
2010-03-13 13:59:06 ----D---- C:\Windows\system32\Tasks
2010-03-13 13:26:14 ----SHD---- C:\Windows\Installer
2010-03-13 13:26:14 ----SD---- C:\Users\Admin\AppData\Roaming\Microsoft
2010-03-13 13:04:46 ----D---- C:\Windows\Prefetch
2010-03-12 21:43:59 ----HD---- C:\ProgramData
2010-03-12 07:41:10 ----D---- C:\Windows\winsxs
2010-03-12 07:30:39 ----D---- C:\Windows\system32\catroot
2010-03-12 07:30:32 ----D---- C:\Windows\system32\catroot2
2010-03-12 07:28:13 ----D---- C:\Windows\system32\drivers
2010-03-12 07:28:13 ----D---- C:\Program Files\Windows Mail
2010-03-12 07:28:13 ----D---- C:\Program Files\Movie Maker
2010-03-12 07:12:36 ----D---- C:\ProgramData\Microsoft Help
2010-03-02 00:30:12 ----A---- C:\Windows\system32\mrt.exe
2010-02-28 23:13:16 ----RSD---- C:\Windows\assembly
2010-02-28 22:43:27 ----D---- C:\Program Files\Mozilla Firefox
2010-02-28 22:20:32 ----D---- C:\Windows\IME
2010-02-25 22:53:10 ----D---- C:\Windows\rescache
2010-02-25 22:35:59 ----RSD---- C:\Windows\Fonts
2010-02-25 22:35:59 ----D---- C:\Windows\system32\en-US
2010-02-25 22:35:59 ----D---- C:\Windows\AppPatch
2010-02-24 10:16:06 ----N---- C:\Windows\system32\MpSigStub.exe

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 aswRdr;aswRdr; C:\Windows\system32\drivers\aswRdr.sys [2009-08-17 23152]
R1 aswSP;avast! Self Protection; C:\Windows\system32\drivers\aswSP.sys [2009-08-17 114768]
R1 aswTdi;avast! Network Shield Support; C:\Windows\system32\drivers\aswTdi.sys [2009-08-17 51376]
R2 aswFsBlk;aswFsBlk; C:\Windows\system32\DRIVERS\aswFsBlk.sys [2009-08-17 20560]
R2 aswMonFlt;aswMonFlt; C:\Windows\system32\DRIVERS\aswMonFlt.sys [2009-08-17 53328]
R3 ApfiltrService;Alps Touch Pad Filter Driver for Windows 2000/XP/Vista; C:\Windows\system32\DRIVERS\Apfiltr.sys [2008-09-04 170032]
R3 BCM42RLY;BCM42RLY; C:\Windows\system32\drivers\BCM42RLY.sys [2008-12-22 18424]
R3 BCM43XX;Dell Wireless WLAN Card Driver; C:\Windows\system32\DRIVERS\bcmwl6.sys [2008-12-17 1331192]
R3 CmBatt;Microsoft ACPI Control Method Battery Driver; C:\Windows\system32\DRIVERS\CmBatt.sys [2008-01-20 14208]
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\system32\DRIVERS\GEARAspiWDM.sys [2009-05-18 26600]
R3 igfx;igfx; C:\Windows\system32\DRIVERS\igdkmd32.sys [2008-12-09 2473472]
R3 RTSTOR;Realtek USB 2.0 Card Reader; C:\Windows\system32\drivers\RTSTOR.SYS [2008-09-02 69664]
R3 STHDA;IDT High Definition Audio CODEC; C:\Windows\system32\DRIVERS\stwrt.sys [2008-12-14 393216]
R3 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\Windows\system32\DRIVERS\wmiacpi.sys [2008-01-20 11264]
R3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-20 83328]
R3 yukonwlh;NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller; C:\Windows\system32\DRIVERS\yk60x86.sys [2008-09-01 304128]
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-20 5632]
S3 e1express;Intel(R) PRO/1000 PCI Express Network Connection Driver; C:\Windows\system32\DRIVERS\e1e6032.sys [2008-01-20 220672]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-20 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-20 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-20 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-20 6016]
S3 R300;R300; C:\Windows\system32\DRIVERS\atikmdag.sys [2006-11-02 2028032]
S3 USBAAPL;Apple Mobile USB Driver; C:\Windows\System32\Drivers\usbaapl.sys [2009-08-28 40448]
S3 WpdUsb;WpdUsb; C:\Windows\system32\DRIVERS\wpdusb.sys [2009-09-30 40448]
S4 ErrDev;Microsoft Hardware Error Device Driver; C:\Windows\system32\drivers\errdev.sys [2008-01-20 6656]
S4 MegaSR;MegaSR; C:\Windows\system32\drivers\megasr.sys [2008-01-20 386616]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 ACDaemon;ArcSoft Connect Daemon; C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe [2009-09-28 109056]
R2 AESTFilters;Andrea ST Filters Service; C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\aestsrv.exe [2008-12-14 81920]
R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2009-07-09 144712]
R2 aswUpdSv;avast! iAVS4 Control Service; C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe [2009-08-17 18752]
R2 avast! Antivirus;avast! Antivirus; C:\Program Files\Alwil Software\Avast4\ashServ.exe [2009-08-17 138680]
R2 DockLoginService;Dock Login Service; C:\Program Files\Dell\DellDock\DockLogin.exe [2008-09-23 155648]
R2 IAANTMON;Intel(R) Matrix Storage Event Monitor; C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe [2008-05-07 354840]
R2 SeaPort;SeaPort; C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe [2009-05-19 240512]
R2 sprtsvc_DellSupportCenter;SupportSoft Sprocket Service (DellSupportCenter); C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2008-10-04 201968]
R2 STacSV;Audio Service; C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.exe [2008-12-14 241746]
R2 wltrysvc;Dell Wireless WLAN Tray Service; C:\Windows\System32\WLTRYSVC.EXE [2008-12-22 26112]
R2 yksvc;Marvell Yukon Service; ykx32coinst,serviceStartProc []
R3 avast! Mail Scanner;avast! Mail Scanner; C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe [2009-08-17 254040]
R3 avast! Web Scanner;avast! Web Scanner; C:\Program Files\Alwil Software\Avast4\ashWebSv.exe [2009-08-17 352920]
R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2009-11-12 545568]
S3 FontCache;@%systemroot%\system32\FntCache.dll,-100; C:\Windows\system32\svchost.exe [2008-01-20 21504]
S3 GameConsoleService;GameConsoleService; C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe [2009-11-13 238328]
S3 McComponentHostService;McAfee Security Scan Component Host Service; C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-01-15 227232]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2008-11-04 441712]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 stllssvr;stllssvr; C:\Program Files\Common Files\SureThing Shared\stllssvr.exe [2008-03-24 74384]

-----------------EOF-----------------
alanschoeff
Regular Member
 
Posts: 22
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Re: Problems with Wife's laptop due to freeze.com???

Unread postby alanschoeff » March 18th, 2010, 9:08 pm

CORRECTION

I SAID:
"BTW - HJT did not find any malicious malware to remove."

I MEANT TO SAY:
"BTW - MalwareBytes did not find any malicious malware to remove."
alanschoeff
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Posts: 22
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Re: Problems with Wife's laptop due to freeze.com???

Unread postby Cypher » March 19th, 2010, 6:00 am

Hi alanschoeff.
After having followed your instructions, the problem's with FF and IE are now seemingly fixed.

Thats good :thumbright:
As your not aware about 3dRelax i would like you to upload this file for testing, then run an online scan for me.
Please continue with the instructions below.


Java SE Runtime Environment (JRE).

Please download from HERE
  • Find Java SE Runtime Environment (JRE) 6 Update 18.
  • Click the Download JRE button to the right.
  • Choose the correct Platform and Multi-language. Next, check the box that says I agree to the Java SE Runtime Environment 6 License Agreement.
  • Click the Continue button.
  • Click on the filename under Windows Offline Installation and save it to your desktop.
  • Close all active windows.
  • Install the program.


Next

Upload a File to Virustotal

Please go to Virustotal

Copy/paste this file and path into the white box at the top:
C:\Users\Admin\AppData\Roaming\3DRelax Product Alerter\TrioTrayApp.exe

Press Submit - this will submit the file for testing.
Please wait for all the scanners to finish then copy and paste the results in your next response.

If you have trouble using Virustotal try jotti.org

Next.

Please download ATF Cleaner to your desktop.

  • Right-click ATF-Cleaner.exe And select " Run as administrator " to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
If you use Firefox browser
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Next.


ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go Here then click on: Image
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.


Logs/Information to Post in your Next Reply

  • Virustotal or jotti results.
  • ESET log.
  • Please give me an update on your computers performance.
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Cypher
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Re: Problems with Wife's laptop due to freeze.com???

Unread postby Cypher » March 21st, 2010, 6:36 am

Hi alanschoeff.

It has been two days since my last post.

  • Do you still need help?
  • Do you need more time?
  • Are you having problems following my instructions?
  • According to Malware Removal's latest policy, topics can be closed after 3 days without a response. If you do not reply within the next 24 hours, this topic will be closed.
User avatar
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Re: Problems with Wife's laptop due to freeze.com???

Unread postby alanschoeff » March 21st, 2010, 1:28 pm

Hi Cypher,

I am having difficulty complying with your previous instructions.

I have successfully downloaded and installed the JAVA JRE.

I cannot however find the "C:\Users\Admin\AppData\Roaming\3DRelax Product Alerter\TrioTrayApp.exe" file to upload to either of the requested sites. C:\Users\Admin\AppData\ exists; however, there is no "Roaming" subdirectory.

I do not know how to proceed, so in accordance with the forum use instructions I am pausing to ask for clarification. I did NOT install and use the ATF Cleaner as I am awaiting further clarification and instruction.

Thanks for your continued assistance.

Alan
alanschoeff
Regular Member
 
Posts: 22
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Re: Problems with Wife's laptop due to freeze.com???

Unread postby Cypher » March 21st, 2010, 1:38 pm

Hi alanschoeff.
Ok no problem please continue with the instructions below.

SystemLook

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

  • Right-click SystemLook.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
  • Copy the content of the following codebox into the main textfield:
    Code: Select all
    :filefind
    TrioTrayApp.exe

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


Next.

Please download ATF Cleaner to your desktop.

  • Right-click ATF-Cleaner.exe And select " Run as administrator " to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
If you use Firefox browser
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Next.


Disable Avast

  • Right click on the avast! icon in system tray (looks like this: Image) and choose (Stop On-Access Protection)
  • Note: Don't forget to re-enable it after the below scan.


Next.

ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go Here then click on: Image
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.



Logs/Information to Post in your Next Reply

  • SystemLook.txt log.
  • ESET log.
  • Please give me an update on your computers performance.
User avatar
Cypher
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Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: Problems with Wife's laptop due to freeze.com???

Unread postby alanschoeff » March 22nd, 2010, 1:03 am

system look=======
SystemLook v1.0 by jpshortstuff (11.01.10)
Log created at 20:04 on 21/03/2010 by Admin (Administrator - Elevation successful)

========== filefind ==========

Searching for "TrioTrayApp.exe"
No files found.

-=End Of File=-

est log==========
ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=794156ffc35e3c4698bb4dfa9cd64f0e
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-03-22 04:53:31
# local_time=2010-03-21 11:53:31 (-0500, US Eastern Standard Time)
# country="United States"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 625035 625035 0 0
# compatibility_mode=769 16775165 100 98 0 204583649 0 0
# compatibility_mode=5892 16776573 100 100 0 105831623 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=153309
# found=1
# cleaned=0
# scan_time=9516
E:\JULIES-LAPTOP\Backup Set 2010-03-17 195528\Backup Files 2010-03-17 195528\Backup files 11.zip OSX/Exploit.Smid.B trojan 00000000000000000000000000000000 I


laptop status update======================
IE and FF both still working well as before.
Control Panel from start menu worked fine.
All Seems OK
alanschoeff
Regular Member
 
Posts: 22
Joined: April 4th, 2008, 11:34 pm

Re: Problems with Wife's laptop due to freeze.com???

Unread postby Cypher » March 22nd, 2010, 6:16 am

Hi alanschoeff.
Good work you're logs look good now apart from this.
E:\JULIES-LAPTOP\Backup Set 2010-03-17 195528\Backup Files 2010-03-17 195528\Backup files 11.zip

Can you tell me if you know what that zip file is?
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Cypher
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Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns
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