Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Cant install Mcafee or windows servicepacks

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: Cant install Mcafee or windows servicepacks

Unread postby Cypher » March 16th, 2010, 12:29 pm

Hi scaldabanco357.
Ok once you have ran this fix see if you can update your service pack.

Update Adobe Reader

  • You should Download and Install the newest version of Adobe Reader for reading pdf files, due to the vulnerabilities in earlier versions.
  • All versions numbered lower than 9.3.1 are vulnerable.
  • Go Here to download the installer for Adobe Reader and save AdbeRdr931_en_US.exe to a convenient location.
  • Double-click AdbeRdr931_en_US.exe and follow the prompts to install Adobe Reader 9.3.1

Next.

Re-run OTM
  • Double-click OTM.exe to run it.
  • Right-click then copy the following code, Do not include the word Code.
    Code: Select all
    :Files
    C:\Documents and Settings\Philly\Local Settings\Application Data\mydnfd
    C:\RECYCLER\NPROTECT\00215964.rbf 
    :Commands
    [emptytemp]
    [start explorer]
    [Reboot]
    

    • Return to OTM, right-click then paste the code into the blank box below Image
    • Push the large Image button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


Logs/Information to Post in your Next Reply

  • OTM log.
  • Please give me an update on your computers performance.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns
Advertisement
Register to Remove

Re: Cant install Mcafee or windows servicepacks

Unread postby scaldabanco357 » March 17th, 2010, 8:35 am

Hi again. I get a message saying I could not install the Adobe update because "The program to be updated may be missing or the update patch may update a different version of the program. Verify that the program to be updated exists on your computer and that you have the correct upgrade patch."
scaldabanco357
Regular Member
 
Posts: 18
Joined: March 8th, 2010, 12:35 am

Re: Cant install Mcafee or windows servicepacks

Unread postby Cypher » March 17th, 2010, 8:54 am

Hi scaldabanco357.
Give this a try.

Add/Remove programs
  • Click on start
  • Then Run
  • In the open text entry box please copy/paste appwiz.cpl Then click enter.
  • Press the "Remove" or "Change/Remove"...button to uninstall the following.
Adobe Reader 7.0.9


Next go Here and Download/install Adobe Reader 9.3
Be sure to uncheck Free McAfee® Security Scan Plus (optional) first.

Were you able to update your service pack?
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: Cant install Mcafee or windows servicepacks

Unread postby scaldabanco357 » March 19th, 2010, 4:08 am

All processes killed
========== FILES ==========
C:\Documents and Settings\Philly\Local Settings\Application Data\mydnfd folder moved successfully.
C:\RECYCLER\NPROTECT\00215964.rbf moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Binky
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Danielle Vitale
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 41620 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: Philly
->Temp folder emptied: 6483823 bytes
->Temporary Internet Files folder emptied: 8754654 bytes
->Java cache emptied: 12118713 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 41941 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 26.00 mb


OTM by OldTimer - Version 3.1.10.0 log created on 03192010_040409

Files moved on Reboot...
File C:\Documents and Settings\Philly\Local Settings\Temp\~DF3B06.tmp not found!
File C:\Documents and Settings\Philly\Local Settings\Temp\~DFE736.tmp not found!
File C:\Documents and Settings\Philly\Local Settings\Temp\~DFE743.tmp not found!
File C:\Documents and Settings\Philly\Local Settings\Temp\~DFE7C5.tmp not found!
File C:\Documents and Settings\Philly\Local Settings\Temp\~DFE7D0.tmp not found!
File C:\Documents and Settings\Philly\Local Settings\Temp\~DFE8A8.tmp not found!
File C:\Documents and Settings\Philly\Local Settings\Temp\~DFE8B4.tmp not found!
File C:\Documents and Settings\Philly\Local Settings\Temp\~DFF56B.tmp not found!
C:\Documents and Settings\Philly\Local Settings\Temporary Internet Files\Content.IE5\IG13C614\viewtopic[1].htm moved successfully.
C:\Documents and Settings\Philly\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.

Registry entries deleted on Reboot...
scaldabanco357
Regular Member
 
Posts: 18
Joined: March 8th, 2010, 12:35 am

Re: Cant install Mcafee or windows servicepacks

Unread postby Cypher » March 19th, 2010, 5:38 am

Hi scaldabanco357.
You didn't answer my question, are you able to update your service pack now?
Please go HERE to check for updates for your PC which should include XP SP3.
Let me know in your next reply if you are still having problems.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: Cant install Mcafee or windows servicepacks

Unread postby scaldabanco357 » March 19th, 2010, 9:23 am

Sorry, fell asleep while trying a second time to install service pack 3. It said access denied. So no, but Adobe was updated from earlier.
scaldabanco357
Regular Member
 
Posts: 18
Joined: March 8th, 2010, 12:35 am

Re: Cant install Mcafee or windows servicepacks

Unread postby Cypher » March 19th, 2010, 12:05 pm

Hi scaldabanco357.
Is it just access denied you get when you try to update your SP? is there an error code?

  • Please download this tool from Microsoft.
  • Double click on MGADiag.exe to run it.
  • Click Continue.
  • The program will run. It takes a while to finish the diagnosis, please be patient.
  • Once done, click on Copy.
  • Open Notepad and paste the contents in the window.
  • Save this file and copy/paste it in your next reply.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: Cant install Mcafee or windows servicepacks

Unread postby scaldabanco357 » March 19th, 2010, 2:34 pm

I don't recall an error code. It just said access denied. I have administrative rule so I double checked that to make sure but that's all I could think of.


Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A
Windows Product Key: *****-*****-D7H38-9PQRR-MQ679
Windows Product Key Hash: 95Sh3BhrRRvNzlyxhCag5omuPVo=
Windows Product ID: 55285-012-0354637-21807
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010300.2.0.hom
ID: {9835C76B-46CF-4A36-9329-F235416DE2BC}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9835C76B-46CF-4A36-9329-F235416DE2BC}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MQ679</PKey><PID>55285-012-0354637-21807</PID><PIDType>5</PIDType><SID>S-1-5-21-57989841-2077806209-725345543</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PP163AA-ABA A800N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.11</Version><SMBIOSVersion major="2" minor="3"/><Date>20040902000000.000000+000</Date></BIOS><HWID>70E635C70184205F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Licensing Data-->
N/A

Windows Activation Technologies-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 106DD:Compaq Computer Corporation|106DD:Compaq Computer Corporation|106DD:Hewlett-Packard Company|1085F:Hewlett-Packard Company
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A
scaldabanco357
Regular Member
 
Posts: 18
Joined: March 8th, 2010, 12:35 am

Re: Cant install Mcafee or windows servicepacks

Unread postby Cypher » March 19th, 2010, 2:42 pm

Hi scaldabanco357.
Ok lets try this then see if you can update your service pack.
Post back and let me know how things go.


  • Please download Dial-A-Fix from one of the following mirrors:
  • Extract the zip file to your desktop.
  • Double click Dial-a-Fix.exe to start the program.
  • Press the green double checkmark box (Looks like this: Image)
  • UNcheck Empty Temp Folders, as well as Adjust Time/Date in the prep section. The prep section should then look like this:

    Image

    Image
  • Now I want you to uncheck all areas except what is under the SSL/HTTPS/Crytography this section leave checked
  • Click on go.
  • Exit/Close Dial-A-Fix.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: Cant install Mcafee or windows servicepacks

Unread postby scaldabanco357 » March 20th, 2010, 2:35 am

I could not download the SP. It gets caught up on the Security Update for Microsoft MXL Core Services 6.0 Service Pack 2...and says "failed" at the initial installation.
scaldabanco357
Regular Member
 
Posts: 18
Joined: March 8th, 2010, 12:35 am

Re: Cant install Mcafee or windows servicepacks

Unread postby scaldabanco357 » March 20th, 2010, 3:23 am

I wrote these down just in case. This is what I got from Dial-a-fix.

"Dial-a-fix was unable to determine your version of Internet Explorer. Certain DLL registrations will be skipped."

"Error 0x80070005 'Access Denied' It is suggested that you run "Repair permissions" which is found in the tools dialog. Windows XP home users will need secedit.exe to perform the repair"

"Error 127: C:/Windows/system32/iesetup.dll is not registerable or the file is corrupted. Your version of imgutil.dll is 8.00.6001.18702"

"An error occurred during registration of the file: C:/Program Files/Common Files/system/Ole DB/msdaipp.dll (version 12.0.4518.1014)"
scaldabanco357
Regular Member
 
Posts: 18
Joined: March 8th, 2010, 12:35 am

Re: Cant install Mcafee or windows servicepacks

Unread postby Cypher » March 20th, 2010, 7:51 am

Hi scaldabanco357.

The problems you are still experiencing are not coming from malware as all of your latest logs have come back clean.
When I am faced with this type of problem I go to these sites below. I have asked for help there myself and they have always been able to solve my problems.

Tech support guy


And

What the tech


So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided.

This is my general post for when your logs show no more signs of malware.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Clean up with OTM

  • Double-click OTM.exe to start the program, This tool will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTMoveIt3 as this step will require a reboot
  • On the OTM main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

You can now delete any tools we used if they remain on your desktop.

Next.

Create a new, clean System Restore point

  • Create a new, clean System Restore point which you can use in case of future system problems:
  • Press Start >> All Programs >> Accessories >>System Tools >> System Restore
  • Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
  • Now remove old, infected System Restore points:
  • Next click Start >> Run and type cleanmgr in the box and press OK
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
  • Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
  • Press OK and Yes to confirm

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

Now we needed to deal with security vulnerabilities

Update Firefox

  • Your version of Firefox is outdated.
  • In the Firefox browser click Help > Check for updates to install the latest version.

Here are some free programs I recommend that could help you improve your computer's security.

Install SiteAdvisor
SiteAdvisor is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

When you solve your update issue visit Microsoft often to get the latest updates for your computer
You can do that HERE

Read some information HERE On how to prevent Malware

Is your pc running slow?
Read What to do if your Computer is running slowly

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: Cant install Mcafee or windows servicepacks

Unread postby scaldabanco357 » March 20th, 2010, 5:45 pm

Sounds like a plan. Thanks for your help!
scaldabanco357
Regular Member
 
Posts: 18
Joined: March 8th, 2010, 12:35 am

Re: Cant install Mcafee or windows servicepacks

Unread postby Cypher » March 21st, 2010, 6:30 am

Hi scaldabanco357.
Your most welcome, good luck.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: Cant install Mcafee or windows servicepacks

Unread postby Dakeyras » March 21st, 2010, 7:54 am

As it appears this issue has been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
Dakeyras
MRU Honors Graduate
MRU Honors Graduate
 
Posts: 8732
Joined: November 21st, 2007, 5:30 am
Location: The Tundra
Advertisement
Register to Remove

Previous

  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 56 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware