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IGOOGLE popup affecting computer performance

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IGOOGLE popup affecting computer performance

Unread postby stevepereira » March 2nd, 2010, 11:52 am

Within the last few days my computer has started to operate very slowly and any time I open a new IE window I get a google pop up box in black. Almost looks like a ms dos screen. Any help would be so greatly appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:44:38 AM, on 02/03/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18385)
Boot mode: Normal

Running processes:
C:\Program Files\Bell\Bell Internet Security Services\Fws.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
C:\Acer\Empowering Technology\eNet\eNet Service.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\Program Files\ThreatFire\TFService.exe
C:\Program Files\Personal Vault\VaultClientSRV.exe
C:\Program Files\Personal Vault\VaultClientUpgrade.exe
C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Program Files\Bell\Bell Internet Security Services\SafeConnect\Bin\SanaAgent.exe
C:\Program Files\Bell\Bell Internet Security Services\RpsSecurityAwareR.exe
C:\Program Files\Bell\Bell Internet Security Services\rps.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\Bell\Internet Service Advisor\SSA.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Registry Mechanic\RMTray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Propalms Client\iqclntmgr.exe
C:\Program Files\Bell\Internet Service Advisor\SSAComHandler.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
C:\Program Files\Bell\Bell Internet Security Services\Kav\Bin\ScanningProcess.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.ca.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ca.rd.yahoo.com/customize/ie/def ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.ca.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ca.rd.yahoo.com/customize/ie/def ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Bell\Bell Internet Security Services\pkR.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [SSA.exe] "C:\Program Files\Bell\Internet Service Advisor\SSA.exe" /AUTORUN
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RMTray.exe /S
O4 - HKCU\..\Run: [Fast Antivirus 2009] "C:\ProgramData\9d7f3e9\EX9d7f.exe" /s /d
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe (User 'Default user')
O4 - Global Startup: Refresh All Propalms TSE Shortcuts .lnk = ?
O8 - Extra context menu item: Open with WordPerfect - C:\Program Files\WordPerfect Office X3\Programs\WPLauncher.hta
O13 - Gopher Prefix:
O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
O18 - Protocol: intu-qt2008 - {05E53CE9-66C8-4A9E-A99F-FDB7A8E7B596} - C:\Program Files\QuickTax 2008\ic2008pp.dll
O20 - AppInit_DLLs: eNetHook.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
O23 - Service: Bell Internet Security Services (Radialpoint Security Services) - Radialpoint SafeCare Inc. - C:\Program Files\Bell\Bell Internet Security Services\RpsSecurityAwareR.exe
O23 - Service: Bell Internet Security Services SafeConnectAgent (RadialpointSafeConnectAgent) - Sana Security - C:\Program Files\Bell\Bell Internet Security Services\SafeConnect\Bin\SanaAgent.exe
O23 - Service: Bell Internet Security Services Firewall (RP_FWS) - Bell - C:\Program Files\Bell\Bell Internet Security Services\Fws.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe
O23 - Service: Personal Vault Backup Service (VaultClientSRV) - Bell Canada - C:\Program Files\Personal Vault\VaultClientSRV.exe
O23 - Service: Personal Vault Upgrade Service (VaultClientUpgrade) - Bell Canada - C:\Program Files\Personal Vault\VaultClientUpgrade.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

End of file - 12633 bytes

32 Bit HP CIO Components Installer
Acer Arcade
Acer Assist
Acer Crystal Eye webcam
Acer Crystal Eye Webcam Video Class Camera
Acer eAudio Management
Acer eDataSecurity Management
Acer eLock Management
Acer Empowering Technology
Acer eNet Management
Acer ePower Management
Acer ePresentation Management
Acer eSettings Management
Acer GridVista
Acer Mobility Center Plug-In
Acer Registration
Acer ScreenSaver
Acer Tour
Adobe Flash Player 10 ActiveX
Adobe Flash Player 9 ActiveX
Adobe Reader 8.1.3
Adobe Shockwave Player
ALPS Touch Pad Driver
Bell Internet Security Services
Bell Internet Service Advisor 2.1.7
Big Kahuna Reef 2
Cake Mania
Corel Activity Centre
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
HDAUDIO Soft Data Fax Modem with SmartCP
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Participation Program 8.0
HP Imaging Device Functions 8.0
HP OCR Software 8.0
HP Photosmart Essential
HP Photosmart.All-In-One Driver Software 8.0 .A
HP Product Assistant
HP Solution Center 8.0
HP Update
Intel(R) Graphics Media Accelerator Driver
Intel(R) Matrix Storage Manager
Launch Manager
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Luxor 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Mystery Case Files - Prime Suspects
Mystery Case Files Ravenhearst
NTI Backup NOW! 4.7
NTI CD & DVD-Maker
PerfectDisk 2008
Photo Transport
PowerProducer 3.72
Professor Teaches Windows Vista Home Basic
Propalms Connection Manager
QuickTax 2007
QuickTax 2008
Realtek High Definition Audio Driver
Registry Mechanic 8.0
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01
RPS Burn
RPS Diagnostic Utility
RPS Firewall
RPS Ksdk
RPS ParentalControl
RPS PerfectDiskStub
RPS PopupBlocker
RPS RpsCore
RPS SafeConnect
Spelling Dictionaries Support For Adobe Reader 8
Star Defender 3
Treasures of the Deep
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Windows Live installer
Windows Live Messenger
WordPerfect - MAIL
WordPerfect Office X3
WordPerfect Office X3
Yahoo! Extras
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Toolbar
Zuma Deluxe


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Re: IGOOGLE popup affecting computer performance

Unread postby MWR 3 day Mod » March 6th, 2010, 3:43 am


We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
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Joined: April 4th, 2008, 8:40 am

Re: IGOOGLE popup affecting computer performance

Unread postby NonSuch » March 8th, 2010, 3:58 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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