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Antivirus Soft

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Re: Antivirus Soft

Unread postby dalilbunnifufu » March 17th, 2010, 5:22 pm

I ran the HelpAsst_mebroot_fix.exe in normal mode. It didn't detect a mbr infection. Here's the log:

C:\Documents and Settings\Francine Fua\Desktop\HelpAsst_mebroot_fix.exe
Wed 03/17/2010 at 14:16:49.54

HelpAssistant account was found to be Inactive


~~ Checking for termsrv32.dll ~~

termsrv32.dll not found

~~ Checking firewall ports ~~

HKLM\~\services\sharedaccess\parameters\firewallpolicy\domainprofile\globallyopenports\list

HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\globallyopenports\list


HelpAssistant profile not found in registry

~~ Checking mbr ~~

user & kernel MBR OK

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Status check on Wed 03/17/2010 at 14:17:31.09

Full Name Remote Desktop Help Assistant Account
Account active No
Local Group Memberships

~~ Checking mbr ~~

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys sptd.sys >>UNKNOWN [0x8A94373C]<<
kernel: MBR read successfully
user & kernel MBR OK
copy of MBR has been found in sector 0x0923CA09
malicious code @ sector 0x0923CA0C !
PE file found in sector at 0x0923CA22 !

~~ Checking for termsrv32.dll ~~

termsrv32.dll not found


HKEY_LOCAL_MACHINE\system\currentcontrolset\services\termservice\parameters
ServiceDll REG_EXPAND_SZ %systemroot%\System32\termsrv.dll

~~ Checking profile list ~~

No HelpAssistant profile in List

~~ Checking for HelpAssistant directories ~~

HelpAssistant
HelpAssistant.FRANCINE

~~ Checking firewall ports ~~

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\domainprofile\GloballyOpenPorts\List]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]


~~ EOF ~~
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Re: Antivirus Soft

Unread postby deltalima » March 17th, 2010, 5:48 pm

Hi dalilbunnifufu,

I ran the HelpAsst_mebroot_fix.exe in normal mode. It didn't detect a mbr infection. Here's the log:


We are dealing with a new and complex infection here so we may need to go over the same checks with minor changes a few times until we sort it. Please follow these instructions again and if mbr does not detect the infection follow the instructions starting ***** below.

Double click HelpAsst_mebroot_fix.exe to run it and follow any prompts.
If the tool detects an mbr infection, please allow it to run mbr -f and shutdown your computer.
Upon restarting, please wait about 5 minutes, click Start>Run and type the following bolded command, then hit Enter.

helpasst -mbrt

Make sure you leave a space between helpasst and -mbrt !
When it completes, a log will open.
Please post the contents of that log.


*****In the event the tool does not detect an mbr infection and completes, click Start>Run and type the following bolded command, then hit Enter.

mbr -f

Now, please do the Start>Run>mbr -f command a second time.
Now shut down the computer (do not restart, but shut it down), wait a few minutes then start it back up.
Give it about 5 minutes, then click Start>Run and type the following bolded command, then hit Enter.

helpasst -mbrt

Make sure you leave a space between helpasst and -mbrt !
When it completes, a log will open.
Please post the contents of that log.
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Re: Antivirus Soft

Unread postby dalilbunnifufu » March 17th, 2010, 6:31 pm

It still did not detect the mbr infection. I ran mbr -f twice. Here's the log:

C:\Documents and Settings\Francine Fua\Desktop\HelpAsst_mebroot_fix.exe
Wed 03/17/2010 at 15:17:24.65

HelpAssistant account was found to be Inactive


~~ Checking for termsrv32.dll ~~

termsrv32.dll not found

~~ Checking firewall ports ~~

HKLM\~\services\sharedaccess\parameters\firewallpolicy\domainprofile\globallyopenports\list

HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\globallyopenports\list


HelpAssistant profile not found in registry

~~ Checking mbr ~~

user & kernel MBR OK

~~ Checking mbr ~~

user & kernel MBR OK

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Status check on Wed 03/17/2010 at 15:27:42.92

Full Name Remote Desktop Help Assistant Account
Account active No
Local Group Memberships

~~ Checking mbr ~~

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys sptd.sys >>UNKNOWN [0x8A94373C]<<
kernel: MBR read successfully
user & kernel MBR OK
copy of MBR has been found in sector 0x0923CA09
malicious code @ sector 0x0923CA0C !
PE file found in sector at 0x0923CA22 !

~~ Checking for termsrv32.dll ~~

termsrv32.dll not found


HKEY_LOCAL_MACHINE\system\currentcontrolset\services\termservice\parameters
ServiceDll REG_EXPAND_SZ %systemroot%\System32\termsrv.dll

~~ Checking profile list ~~

No HelpAssistant profile in List

~~ Checking for HelpAssistant directories ~~

HelpAssistant
HelpAssistant.FRANCINE

~~ Checking firewall ports ~~

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\domainprofile\GloballyOpenPorts\List]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]


~~ EOF ~~
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Posts: 20
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Re: Antivirus Soft

Unread postby deltalima » March 18th, 2010, 4:37 am

Hi dalilbunnifufu,

Now please run Malwarebytes, update and run a quick scan.

Please go to Kaspersky website and perform an online antivirus scan.

  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  3. When the downloads have finished, click on Settings.
  4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
  5. Click on My Computer under Scan.
  6. Once the scan is complete, it will display the results. Click on View Scan Report.
  7. You will see a list of infected items there. Click on Save Report As....
  8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  9. Please post this log in your next reply along with the Malwarebytes log and also let me know how your computer is running now.
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Re: Antivirus Soft

Unread postby dalilbunnifufu » March 18th, 2010, 7:43 pm

I did the Malwarebytes scan and the Kaspersky scan. Both of them didn't detect anything. My computer seems to be running okay now. It doesn't freeze and doesn't make a beeping sound anymore when I run it for a long time in normal mode. Here are the logs:

Malwarebytes:


Malwarebytes' Anti-Malware 1.44
Database version: 3883
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/18/2010 12:11:59 PM
mbam-log-2010-03-18 (12-11-59).txt

Scan type: Quick Scan
Objects scanned: 138299
Time elapsed: 7 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Kaspersky:


--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Thursday, March 18, 2010
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Thursday, March 18, 2010 15:34:04
Records in database: 3815199
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Objects scanned: 221593
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 03:52:56

No threats found. Scanned area is clean.

Selected area has been scanned.
dalilbunnifufu
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Re: Antivirus Soft

Unread postby deltalima » March 19th, 2010, 5:13 am

Hi dalilbunnifufu,

Both of them didn't detect anything. My computer seems to be running okay now


Excellent!

Update Java Runtime
You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, & also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6 Update 18.
  • Download the latest version of Java Runtime Environment (JRE) 6 Here
  • Scroll down to where it says "JDK 6 Update 18 (JDK or JRE)"
  • Click the orange Download JRE button to the right
  • Select the Windows platform from the dropdown menu
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh
  • Click on the link to download Windows Offline Installation & save the file to your desktop
  • Close any programs you may have running - especially your web browser
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs & remove all older versions of Java
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions
  • Reboot your computer once all Java components are removed
  • Then from your desktop double-click on jre-6u18-windows-i586-p.exe to install the newest version

You should Download and Install the newest version of Adobe Reader for reading pdf files, due to the vulnerabilities in earlier versions.
All versions numbered lower than 9.3 are vulnerable.
  • Go HERE, UNCHECK any Free Add-Ons, and click Download to install the latest version of Adobe Acrobat Reader.
  • After it completes the Installation, close the Download Manager.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure

Remove GMER

Delete the GMER icon from your desktop, it will be named cb3vjz3p.exe

Delete the TDSSKiller icon, folder and log from your desktop.

Delete HelpAsst_mebroot_fix.exe from your desktop.

Uninstall ComboFix

  • Click START then RUN
  • Now type Combofix /Uninstall in the runbox and click OK

Clean up with OTL

  • Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.


Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.


Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware


Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.[/list]Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
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Re: Antivirus Soft

Unread postby dalilbunnifufu » March 19th, 2010, 12:41 pm

Thank you so much for your help. I really appreciate it.
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Re: Antivirus Soft

Unread postby NonSuch » March 19th, 2010, 4:39 pm

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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