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spyware dr. can't figure this out help!

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spyware dr. can't figure this out help!

Unread postby sm1135 » February 25th, 2010, 4:17 am

my computer has been crashing, slow, then sometimes Operating system can't be found, then dumping physical memory. I have been communicating with spyware doctor on this that's how i found this site and now my emails won't go through to spyware dr. cause of some malfunction thanks for any help. Sheila

hijack logs :

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:40:44 PM, on 2/24/2010
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\sheila\My Documents\Downloads\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/ ... ch/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/ ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [Verizon Custom Uninstall Tracking] C:\DOCUME~1\sheila\LOCALS~1\Temp\InstallHelper.exe /uninstalltrackingvendor=Verizon
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [DriverUpdaterPro] C:\Program Files\iXi Tools\Driver Updater Pro\DriverUpdaterPro.exe -t
O4 - HKUS\.DEFAULT\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Net2Phone - {4B30061A-5B39-11D3-80F8-0090276F843F} - C:\Program Files\Net2Phone\Net2fone.exe
O9 - Extra 'Tools' menuitem: Net2Phone - {4B30061A-5B39-11D3-80F8-0090276F843F} - C:\Program Files\Net2Phone\Net2fone.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 6821044773
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0_01) -
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = andesnetworks.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = andesnetworks.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = andesnetworks.com
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Unknown owner - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe (file missing)
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe

End of file - 4022 bytes

installation log:

Adobe Acrobat 7.0.1 and Reader 7.0.1 Update
Adobe Download Manager 2.0 (Remove Only)
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Photoshop Album 2.0 Starter Edition
Adobe Reader 7.0
ATI Display Driver Utilities
ATI Win2k Display Driver
Desktop Weather by The Weather Channel
Ethereal 0.9.7
HijackThis 2.0.2
ItsDeductible Express
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.0_03
Java Web Start
Microsoft Office 2000 SR-1 Professional
Microsoft Office 2000 SR-1 Small Business
Mozilla Firefox (3.6)
NETGEAR WN511T Wireless PC Card

Netscape (7.1)
OpenOffice.org 2.0
Remote Desktop Connection
Spyware Doctor 4.1
The Print Shop Premier Edition 5.0
TightVNC 1.2.8
TurboTax Deluxe 2003
Verizon Online DSL
Viewpoint Media Player (Remove Only)
WexTech AnswerWorks
Winamp (remove only)
Windows 2000 Hotfix (Pre-SP3) [See Q314147 for more information]
Windows 2000 Service Pack 4
Windows Media Player 7.1
Yahoo! Software Update
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Joined: February 25th, 2010, 4:08 am
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Re: spyware dr. can't figure this out help!

Unread postby MWR 3 day Mod » February 28th, 2010, 7:51 pm


We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
MWR 3 day Mod
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MRU Undergrad
Posts: 2534
Joined: April 4th, 2008, 8:40 am

Re: spyware dr. can't figure this out help!

Unread postby NonSuch » March 4th, 2010, 3:56 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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