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parasite on compter please help, im new to this

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parasite on compter please help, im new to this

Unread postby dagoatizfast » February 17th, 2010, 2:22 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:10:22 PM, on 2/17/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16981)
Boot mode: Normal

Running processes:
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://finance.yahoo.com/p?k=pf_1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
F2 - REG:system.ini: UserInit=\\.\globalroot\systemroot\system32\userinit.exe,
O1 - Hosts: browser-security.microsoft.com
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\axwshduxg7.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\axwshduxg7.dll
O15 - Trusted Zone: http://*.buy-internetsecurity10.com
O15 - Trusted Zone: http://*.buy-is2010.com
O15 - Trusted Zone: http://*.is-software-download.com
O15 - Trusted Zone: http://*.is-software-download25.com
O15 - Trusted Zone: http://*.is10-soft-download.com
O15 - Trusted Zone: http://*.buy-internetsecurity10.com (HKLM)
O15 - Trusted Zone: http://*.buy-is2010.com (HKLM)
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccomm ... ctlins.cab
O18 - Filter hijack: text/html - {37fb2cb6-9ded-4c5e-9339-621744aa4d89} - C:\WINDOWS\system32\mst123.dll
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

End of file - 4361 bytes
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Re: parasite on compter please help, im new to this

Unread postby MWR 3 day Mod » February 21st, 2010, 3:00 am


We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
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Re: parasite on compter please help, im new to this

Unread postby melboy » February 24th, 2010, 7:33 pm

Hi and welcome to the MR forums. :)

I'm melboy and I am going to try to help you with your problem. Please take note of the following:

  1. I will be working on your Malware issues this may or may not solve other issues you have with your machine.
  2. The fixes are specific to your problem and should only be used for this issue on this machine.
  3. If you don't know or understand something, please don't hesitate to ask.
  4. Please DO NOT run any other tools or scans whilst I am helping you.
  5. It is important that you reply to this thread. Do not start a new topic.
  6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  7. Absence of symptoms does not mean that everything is clear.

Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
Backing up: What, how, where

No Reply Within 3 Days Will Result In Your Topic Being Closed!! If you need more time, please inform me.


random's system information tool (RSIT)

  • Download random's system information tool (RSIT) by random/random from HERE and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open:
    • log.txt (<<will be maximized)
    • info.txt (<<will be minimized)
  • Post both of these logs in your next reply (Sometimes you have to make several post to get the logs posted.)


Download GMER Rootkit Scanner from here.
  • Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO

    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
  • Save it where you can easily find it, such as your desktop, and post it in reply
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Note: Do not run any programs while Gmer is running.

In your next reply:
  1. RSIT log.txt
  2. RSIT info.txt
  3. GMER log
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Re: parasite on compter please help, im new to this

Unread postby NonSuch » February 27th, 2010, 11:55 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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