Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Can't remove rootkit agent

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Can't remove rootkit agent

Unread postby Deepydeep » January 17th, 2010, 2:24 pm

I was infected by several malware and viruses earlier this week. I seem to get rid of all using combofix and mbam except one rootkit.agent that has infeced a file called fqrrwh.sys located in my c:\windows\system32\drivers folder. I've tried to get rid of it for several days now but no luck . Malwarebytes says it has quarantined and deleted the file successfully but after a restart and a new scan the infected file is still there.

I will be very grateful for any help on this issue. Thanks for a excellent forum

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:04:57, on 17.01.2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18865)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.no/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... on&pf=cnnb
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Koblingshjelpeprogram for Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\ievkbd.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe"
O8 - Extra context menu item: E&ksporter til Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send bilde til &Bluetooth-enhet... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send side til &Bluetooth-enhet... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Send til OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end til OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\klwtbbho.dll
O16 - DPF: {7E0FDFBB-87D4-43A1-9AD4-41F0EA8AFF7B} (Net6Launcher Class) - https://mobil.politiet.no/net6helper.cab
O16 - DPF: {CAC677B6-4963-4305-9066-0BD135CD9233} (IPSUploader4 Control) - https://asp.photoprintit.de/microsite/5 ... oader4.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f691e717\aestsrv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2010\avp.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DpHostW.exe
O23 - Service: FsUsbExService - Teruten - C:\Windows\system32\FsUsbExService.Exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Hewlett-Packard Corporation - C:\Windows\system32\Hpservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f691e717\STacSV.exe
O23 - Service: Validity Fingerprint Service (vfsFPService) - Validity Sensors, Inc. - C:\Windows\system32\vfsFPService.exe

--
End of file - 6986 bytes



Uninstall list

Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.4 - Norsk
Adobe Shockwave Player
Adobe Shockwave Player 11.5
AMD Driver Support for HP 3D DriverGuard
Ant.com Toolbar
Apple Application Support
Apple Software Update
Atheros Driver Installation Program
Catalyst Control Center - Branding
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Citrix Secure Access Client (457125)
Citrix XenApp Plugin for Hosted Apps
Compatibility Pack for 2007 Office
CyberLink DVD Suite
CyberLink YouCam
CyberLink YouCam
DigitalPersona Personal 3.0.1
DivX Codec
DivX Converter
DivX Player
DivX Web Player
DVD Shrink 3.2
FileASSASSIN
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Doc Viewer
HP Easy Setup - Frontend
HP Games
HP Help and Support
HP Integrated Module with Bluetooth wireless technology 6.0.1.6200
HP Quick Launch Buttons 6.40 D3
HP QuickPlay 3.7
HP QuickTouch 1.00 D2
HP Update
HP User Guides 0102
HP Wireless Assistant
HPNetworkAssistant
IDT Audio
ImgBurn
IsoBuster 2.5
Java(TM) 6 Update 18
Java(TM) 6 Update 5
JMicron JMB38X Flash Media Controller
Kaspersky Anti-Virus 2010
Kaspersky Anti-Virus 2010
LabelPrint
LightScribe System Software 1.12.33.2
MagicDisc 2.7.105
Malwarebytes' Anti-Malware
Microsoft .NET Framework 3.5 Language Pack SP1 - nor
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Office Excel MUI (Norwegian (Bokmål)) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (Norwegian (Bokmål)) 2007
Microsoft Office PowerPoint MUI (Norwegian (Bokmål)) 2007
Microsoft Office PowerPoint Viewer 2007 (Norwegian (Bokmål))
Microsoft Office Proof (English) 2007
Microsoft Office Proof (German) 2007
Microsoft Office Proof (Norwegian (Bokmål)) 2007
Microsoft Office Proof (Norwegian (Nynorsk)) 2007
Microsoft Office Proofing (Norwegian (Bokmål)) 2007
Microsoft Office Shared MUI (Norwegian (Bokmål)) 2007
Microsoft Office Word MUI (Norwegian (Bokmål)) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
mIRC
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
myiHome v5.1.3
Nero 8
PC Connectivity Solution
PowerDirector
ProtectSmart Hard Drive Protection
QuickPlay SlingPlayer 0.4.6
QuickTime
Realtek 8169 8168 8101E 8102E Ethernet Driver
SAMSUNG Mobile Composite Device Software
Samsung Mobile Modem Device Software
SAMSUNG Mobile Modem Driver Set
SAMSUNG Mobile Modem V2 Software
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Download Driver Software
SAMSUNG Mobile USB Driver
SAMSUNG Mobile USB Modem 1.0 Software
Samsung Mobile USB Modem Device Software
SAMSUNG Mobile USB Modem Software
Samsung New PC Studio
Samsung New PC Studio
SAMSUNG SYMBIAN USB Download Driver
SAMSUNG USB Mobile Device Software
SamsungConnectivityCableDriver
Skype™ 3.6
Sophos Anti-Rootkit 1.5.0
Spotify
Språkpakke for Microsoft .NET Framework 3.5 SP1 - NOR
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Validity Sensors software
VLC media player 0.9.9
VobSub v2.23 (Remove Only)
Vuze
Windows Live Messenger
Windows-driverpakke - MobileTop (sshpmdm) Modem (01/26/2008 2.6.0.0)
Windows-driverpakke - Nokia pccsmcfd (10/12/2007 6.85.4.0)
WinRAR archiver
Deepydeep
Active Member
 
Posts: 1
Joined: January 16th, 2010, 6:25 pm
Advertisement
Register to Remove

Re: Can't remove rootkit agent

Unread postby MWR 3 day Mod » January 22nd, 2010, 3:49 am

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
MWR 3 day Mod
MRU Undergrad
MRU Undergrad
 
Posts: 2534
Joined: April 4th, 2008, 8:40 am

Re: Can't remove rootkit agent

Unread postby Gary R » January 25th, 2010, 6:12 am

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
Gary R
Administrator
Administrator
 
Posts: 21861
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 47 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware