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Anti-Virus program found TR/PSW.Stealer.724081 Trojan

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Re: Anti-Virus program found TR/PSW.Stealer.724081 Trojan

Unread postby gabol » January 30th, 2010, 1:47 pm

Hi,

It did not work. Below is the message I GET:

FIRST MESSAGE:
Checking if your computer has the latest version of Windows updating software for use with the website…

The website uses ActiveX controls to determine which version of the software your computer is running. If you see an ActiveX warning, make sure the control is digitally signed by Microsoft before installing it or allowing it to run.

SECOND MESSAGE:
[Error number: 0x8DDD0004]
The website has encountered a problem and cannot display the page you are trying to view. Take the following steps to try solving the problem:
Refresh the page.
In Internet Explorer, delete your Temporary Internet Files by going to the Tools menu and clicking Internet Options.
Close and then re-open Internet Explorer.


If these steps don’t work, try visiting the site later or using the resources provided below.
For self-help options:


Frequently Asked Questions
Find Solutions
Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for update-related issues)

Read more about steps you can take to resolve this problem ([Error number: 0x8DDD0004]
The website has encountered a problem and cannot display the page you are trying to view. Take the following steps to try solving the problem:
Refresh the page.
In Internet Explorer, delete your Temporary Internet Files by going to the Tools menu and clicking Internet Options.
Close and then re-open Internet Explorer.


If these steps don’t work, try visiting the site later or using the resources provided below.
For self-help options:


Frequently Asked Questions
Find Solutions
Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for update-related issues)

Read more about steps you can take to resolve this problem (error number 0x8DDD0004) yourself.
) yourself.
gabol
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Posts: 48
Joined: July 21st, 2009, 11:08 am
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Re: Anti-Virus program found TR/PSW.Stealer.724081 Trojan

Unread postby xixo_12 » January 31st, 2010, 1:15 am

Hi,
Let's proceed.
I'm still trying to figure out about the windows update issue. Meanwhile please have this instruction to be run. :)

First,
CCleaner - Clear temp.
  • Double click the CCleaner shortcut on the desktop to start the program.
  • On the Windows tab, under Internet Explorer, uncheck Cookies if you do not want them deleted.
    (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit).
  • If you use either the Firefox or Mozilla browsers, the box to uncheck for Cookies is on the Applications tab, under Firefox/Mozilla.
  • Click on the Options icon at the left side of the window, then click on Advanced. Untick Only delete files in Windows Temp folders older than 48 hours.
  • Click on the Cleaner icon on the left side of the window, then click Run Cleaner to run the program.
Caution: It is not recommended that you use the Issues feature unless you are very familiar with the registry as it has been known to find legitimate items.
After CCleaner has completed its process, click Exit.

***Important Note : If you found there is no damage status on any object. Do let me know.

Next,
Delete Object(s).
  • Double click on IE8 icon to run it.
  • Click on Tools > Internet Options.
  • Under Browsing history > Click Setting.
  • Click on View Objects.
  • Please have a look on any object(s) with the status of damaged.
  • Delete the object(s) and click OK on the internet options windows.
  • Under Browsing history > Click Delete... > Tick all > Delete
  • Try again to use the windows update.

Next,
Checklist.
Please post.
  • Let me know about the status to update the windows
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xixo_12
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Posts: 2340
Joined: October 14th, 2008, 11:40 am
Location: Malaysia

Re: Anti-Virus program found TR/PSW.Stealer.724081 Trojan

Unread postby gabol » February 1st, 2010, 9:39 pm

Hi,

It did not find any broken objects. And Windows Update did not work again.
gabol
Regular Member
 
Posts: 48
Joined: July 21st, 2009, 11:08 am

Re: Anti-Virus program found TR/PSW.Stealer.724081 Trojan

Unread postby xixo_12 » February 2nd, 2010, 10:39 am

Hi,
Good News! Your computer appear to be free from any infection :).
For the remaining problem (Windows Update), I suggest to refer to these hardware/system forum.

Good System/Hardware Help Forums

You may need to do free registration in order to post at their forum ;)

Let's handle the remaining.

Next,
OTM - Cleaning
Double Click on OTM.exe.
  • Click on CleanUp!.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Next,
Other tool (delete)
Please have this tool delete too.
  • Dial-a-Fix

Additional Information :

Antivirus.
  • Antivirus help you to give the maximum protection for the system.
  • You are advice to have only ONE antivirus running on the system.
  • Please keep it update regurlarly.

Windows/Program Update.
Please make sure to have your Windows Automatic Update turn ON or you can do it manually.
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
  • Go to Start > All Programs > Windows Update
To update Office
  • Open up any Office program.
  • Go to Help > Check for Updates

You always can refer at both website to check either any updates are needed for your system.

Information.

Safe surfing! :)
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xixo_12
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Posts: 2340
Joined: October 14th, 2008, 11:40 am
Location: Malaysia

Re: Anti-Virus program found TR/PSW.Stealer.724081 Trojan

Unread postby jmw3 » February 3rd, 2010, 7:23 pm

As your Malware problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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