Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

CPU usage problem

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: CPU usage problem

Unread postby deltalima » January 16th, 2010, 6:31 pm

Hi RS8,

We have done a thorough check on your computer and have concluded that there is no reason to believe that the high CPU usage that you are experiencing is caused by a malware infection.

I suggest that you ask the guy who installed the video card to investigate further when he is available and check that the new video card is using the latest version of the correct drivers.

If not then I suggest you try a PC troubleshooting forum. Links for some are provided below.
These sites have a variety of experts, that are better equipped to investigate and resolve these kinds of issues.
Registration is free, it only takes a few minutes. :)
The Elder Geek on Windows
BleepingComputer.com
WhattheTech...formerly TomCoyote

If you have any questions or require additional malware help, please let me know.
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK
Advertisement
Register to Remove

Re: CPU usage problem

Unread postby RS8 » January 16th, 2010, 7:22 pm

Whew! Thanks a ton for your help - it's a great relief to hear that the computer probably hasn't been infected. Driver and/or hardware problems should be less stressful to deal with. That said, I think I'll pay more attention to malware issues from now on and these well organized and informative stickied threads you people have here seem like an excellent start.

I'll definitely check out those links you provided as well. Again, thanks a lot and all the best for 2010! :)
RS8
Active Member
 
Posts: 11
Joined: January 6th, 2010, 5:34 pm

Re: CPU usage problem

Unread postby deltalima » January 17th, 2010, 9:45 am

Hi RS8,

That said, I think I'll pay more attention to malware issues from now on


Good plan! Here are some ideas to make sure you stay clean in the future. First we will remove the tools we have used.

Please delete the PStools zip file and folder from your desktop. Also please delete the results.txt file.

Now lets uninstall ComboFix:

  • Click START then RUN
  • Now type Combofix /Uninstall in the runbox and click OK

Delete the GMER icon from your desktop, it will be name 7cw6t9z.exe

Next we remove the other tools.

Please download OTC and save it to desktop.
  • Double-click OTC.exe..
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.

  • Update your AntiVirus Software and keep your other programs up-to-date
    Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
    You can use one of these sites to check if any updates are needed for your pc.
    Secunia Software Inspector
    F-secure Health Check

    Security Updates for Windows, Internet Explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
  • Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

    Malwarebytes' Anti-Malware Setup Guide

    Malwarebytes' Anti-Malware Scanning Guide

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Happy surfing and stay clean!
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: CPU usage problem

Unread postby RS8 » January 19th, 2010, 12:55 pm

Awesome. I uninstalled the programs and followed your suggestions. Now I've got Anti-Malware, Spywareblaster, WinPatrol & the MVPS hosts file all on my computer. Thanks a lot for the help!

Now off to new adventures... ;)
RS8
Active Member
 
Posts: 11
Joined: January 6th, 2010, 5:34 pm

Re: CPU usage problem

Unread postby NonSuch » January 24th, 2010, 3:59 am

As this issue appears to be resolved, this topic is now closed.

You can help support this site from this link :
Donations For Malware Removal
User avatar
NonSuch
Administrator
Administrator
 
Posts: 27300
Joined: February 23rd, 2005, 7:08 am
Location: California
Advertisement
Register to Remove

Previous

  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 45 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware