Should we wait a few days before categorically signing this off as "fixed"? I guess the space problem certainly has been sorted, it's just whether or not any (future) updates are going to start failing again. What do you think Jack&Jill?
You will need more than a few days. You can visit one of these sites if the update problem still persists:What The TechBleeping ComputerTech Support Forum
These forums have Tech staff that deals with such problems.
I discussed the MS Office problem with a friend and she said she knew how to fix the links to the "Start" menu and re-create the shortcuts, so I thought I would enlist her help - is that OK with you?
That is fine with me. Someone working in front of the computer will be faster and more effective.
Congratulations, you are All Clear
to go. Glad to hear everything is good and running
. If you have any more problems, please let me know.
Now we need to clear out the programs we have been using to clean up your computer. They are not suitable for general malware removal and could cause damage if used inappropriately.
Some tips to help you stay clean and safe:
- Run OTL by double clicking on OTL.exe. Click on CleanUp at the upper right corner, proceed to reboot if prompted.
- Delete the CKScanner file on your desktop.
- Delete any logs on the desktop.
- Uninstall HijackThis
- Open HijackThis.
- Go to Open the Misc Tools section by clicking on the box.
- Scroll down until the bottom and under the Uninstall HijackThis section, click on Uninstall HijackThis & exit button.
- Click Yes if prompted.
1. Keep your Windows up to date
. Enable Automatic Updates
to always update the latest security patches from Microsoft, or you can download from the Microsoft website. Otherwise, your computer will be vulnerable to new exploits or malwares.
2. Purge System Restore
. A recovery feature will only be useful if it is clean from malwares. See Windows XP System Restore Guide
for some detail explanations.
3. Update your Antivirus program regularly
, it is a must for constant protection against viruses. If you do not have one, Avast
are some great and free antivirus programs that you can try. For paid versions, Avast, ESET NOD32
are some good options. Please keep only one AV installed.
4. Install Malwarebytes' Anti-Malware
if you haven't and use it occasionally. It is a new and powerful anti-malware tool
, totally free but for real-time protection you will have to pay a small one-time fee.
5. Install WinPatrol
, a great protection program
that helps you monitor for unwanted files or applications.
6. Install SiteHound or Web of Trust (WOT)
keeps you from dangerous websites with warnings and blockings. Please choose one only.
7. Protect your computer from removable or USB drive infections
with Panda USB Vaccine
, an effective method to prevent malware from spreading.
8. Keep all your softwares updated
. Visit Secunia Software Inspector
to find out if any updates required.
9. If you have been a victim of malware before, Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!
10. Also look up How to prevent malware: By miekiemoes
and So how did I get infected in the first place? By Tony Klein