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keylogger

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keylogger

Unread postby Fable » January 3rd, 2010, 5:18 pm

hi, i believe i have a keylogger on my laptop and i was hoping for help. Thanks in advance for your help

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:17:26, on 03/01/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\atwtusb.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Creative\Mixer\CTSVolFE.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\atwtusb.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\AOL\1235323325\ee\aolsoftware.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\WTMKM.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\NetWaiting\NetWaiting.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Network Assistant\ezi_hnm2.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\AOL Companion\companion.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dial.blueyonder.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.search.yahoo.com/search?fr=mcafee&p=%s
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by blueyonder
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [CTSVolFE.exe] "C:\Program Files\Creative\Mixer\CTSVolFE.exe" /r
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [MacrokeyManager] WTMKM.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\NetWaiting.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - HKCU\..\Run: [VeohPlugin] "C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Dell Network Assistant.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.skybroadband.com (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://dial.blueyonder.co.uk/
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/ms ... b31267.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/ms ... b56986.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/Messenger ... E_UNO1.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 6954644515
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b31267.cab
O16 - DPF: {97E71027-0BA2-44F2-97DB-F84D808ED0B6} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b55762.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZI ... b56649.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Ba ... b31267.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b56907.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
O23 - Service: WTService - Unknown owner - C:\WINDOWS\system32\atwtusb.exe

--
End of file - 14603 bytes
Fable
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Posts: 45
Joined: November 20th, 2009, 2:02 pm
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Re: keylogger

Unread postby MWR 3 day Mod » January 7th, 2010, 1:51 am

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
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Re: keylogger

Unread postby deltalima » January 8th, 2010, 2:29 pm

Hi Fable,

Welcome to the forum.

My nickname is deltalima and I will be helping you with your computer problems.

HijackThis logs can take some time to research, so please be patient with me.

Please note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • If after 3 days you have not responded to this topic, it will be closed, and you will need to start a new one.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
  • All of my posts need to be checked by a teacher, so please be patient while I attempt to remove your malware.

Uninstall List
  • Open HijackThis.
  • Look under System tools.
  • Click on the Open Uninstall Manager... button.
  • Click on the Save list... button.
  • It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
  • Notepad will open. Please copy and paste the contents of this log in your next reply.
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Re: keylogger

Unread postby deltalima » January 8th, 2010, 5:07 pm

Hi Fable,

Could you please tell me the symptoms that lead you to believe that you have a keylogger installed?

CKScanner:

  • Please download CKScanner from here to your Desktop.
Make sure that CKScanner.exe is on the your Desktop before running the application!
  • Double-click on CKScanner.exe and click Search For Files.
  • After a very short time, when the cursor hourglass disappears, click Save List To File.
  • A message box will verify the file saved
  • Double-click on the CKFiles.txt icon on your Desktop and copy/paste the contents in your next reply.

Please download GMER Rootkit Scanner from here.
  • Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
  • If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
  • Run Gmer again and click on the Rootkit tab.
  • Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
  • Make sure all other boxes on the right of the screen are checked, EXCEPT for "Show All".
  • Click on the "Scan" and wait for the scan to finish.
    Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan.
  • When completed, click on the Copy button and right-click on your Desktop, choose "New" > Text document. Once the file is created, open it and right-click again and choose Paste or Ctrl+V. Save the file as gmer.txt and copy the information in your next reply.
  • Note: If you have any problems, try running GMER in SAFE MODE"
Important! Please do not select the "Show all" checkbox during the scan..

Please post the GMER log and CKFiles.txt in your next reply along with the reasons why you suspect a keylogger to be installed.
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Re: keylogger

Unread postby Fable » January 8th, 2010, 9:19 pm

this is the uninstall list you requested:

32 Bit HP CIO Components Installer
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe After Effects CS4
Adobe After Effects CS4
Adobe After Effects CS4 Presets
Adobe After Effects CS4 Third Party Content
Adobe AIR
Adobe AIR
Adobe Anchor Service CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles AE CS4
Adobe CSI CS4
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Drive CS4
Adobe Dynamiclink Support
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash CS4
Adobe Flash CS4 Extension - Flash Lite STI en
Adobe Flash CS4 Professional
Adobe Flash CS4 STI-en
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Fonts All
Adobe Linguistics CS4
Adobe Media Encoder CS4
Adobe Media Encoder CS4 Additional Exporter
Adobe Media Encoder CS4 Exporter
Adobe Media Encoder CS4 Importer
Adobe MotionPicture Color Files CS4
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Reader 8.1.2
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Setup
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
AhnLab Online Security
Any Video Converter 3.0.1
AoA Audio Extractor 1.0
AOL Coach Version 1.0(Build:20040229.1 uk)
AOL Spyware Protection
AOL Uninstaller (Choose which Products to Remove)
Apple Mobile Device Support
Apple Software Update
Audacity 1.2.6
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Fable
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Re: keylogger

Unread postby Fable » January 9th, 2010, 9:16 am

Here is my CKScanner log:

CKScanner - Additional Security Risks - These are not necessarily bad
c:\program files\adobe\adobe after effects cs4\support files\presets\image - special effects\cracked tiles.ffx
scanner sequence 3.AP.11
----- EOF -----


As for the GMER Rootkit scanner, i left it on for 3 hours and then noticed that it was scanning over one set of program files continously, so i turned it off. I will try the scanner again today. But i did notice a red result in the scanner, not sure what it means though.


The reason i believe i have a keylogger is due to the fact that i opened a file of a forum. When i opened the file a black screen in a window appeared. Other people on the forum then started saying that it was most likely a keylogger. Apart from that, i believe i also have some malware on my computer, because my antivirus (McAfee) keeps giving me a message saying 'your computer is not protected' and it seems that my spyware protection, system guard, email and spam protection keep disabling by themselves.
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Re: keylogger

Unread postby deltalima » January 9th, 2010, 2:57 pm

Hi Fable,

Please try the GMER scan again, close all open windows before running the scan.

If the scan does not complete the please scan with RootRepeal using the following instructions.

RootRepeal - Rootkit Detector

  • Download RootRepeal from the following location and save it to your desktop.
  • Unzip it to your Desktop
  • Double click RootRepeal.exe to start the program
  • Click on the Report tab at the bottom of the program window
  • Click the Scan button
  • In the Select Scan dialog, check:
    • Drivers
    • Files
    • Processes
    • SSDT
    • Stealth Objects
    • Hidden Services
    • Shadow SSDT
  • Click the OK button
  • Check the box for your main system drive (Usually C:), and Click OK to start the scan

    The scan can take some time. DO NOT run any other programs while the scan is running
  • When the scan is complete, the Save Report button will become available
  • Click this and save the report to your Desktop as RootRepeal.txt
  • Go to File, then Exit to close the program

Please post the contents of the log in your next reply.
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Re: keylogger

Unread postby Fable » January 9th, 2010, 6:32 pm

The rootrepeal scanner seemed to work better

here is the log:

ROOTREPEAL (c) AD, 2007-2009
==================================================
Scan Start Time: 2010/01/09 22:16
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA9D06000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7B75000 Size: 8192 File Visible: No Signed: -
Status: -

Name: hiber_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\hiber_WMILIB.SYS
Address: 0xF7B4B000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA7E1C000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\windows\temp\mcmsc_7iktavdxwi4isyd
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_8tr48ecfx0aggxc
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_ayptouois67zvhq
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_bhkpqwbw9454zub
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_ijyspmybt5hqhvj
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_j7j3uglmn1kfzcy
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_rhepwo3jfljpxoh
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_fmuzm2pc25rviuk
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_0uq7rxefu74h6ia
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_2y7ck4rlmhez1a1
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_3tqvcvnyrt1wdot
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_spgimdeqmf29juq
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_qbbqmz8bjfjm275
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_w9vau2qnanxqo2z
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_xizg2bielezjofz
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcafee_2wgcv0n5p0ngdi2
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcafee_5scu3frbbvfzlrw
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcafee_d5cael3bsebinrl
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcafee_stugibstzqsy60m
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\documents and settings\sagar\application data\superantispyware.com\superantispyware\applogs\superantispyware-1-9-2010( 12-37-4 ).sdb
Status: Allocation size mismatch (API: 16384, Raw: 4096)

SSDT
-------------------
#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xa9e2e0b0

==EOF==
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Re: keylogger

Unread postby deltalima » January 10th, 2010, 7:41 am

Hi Fable,

We need to try the GMER scan again to find the red result that you mentioned. The scan may complete in SAFE MODE.

If possible please print these instructions.

Boot into Safe Mode:
Restart your computer and immediately begin tapping the F8 key on your keyboard.
If done right a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.
If this does not work then try again but press the F12 key.

Now please run the GMER scan by clicking the icon on the desktop that you previously downloaded.

Important! Please do not select the "Show all" checkbox during the scan..

Please post the GMER log in your next reply.
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Re: keylogger

Unread postby Fable » January 10th, 2010, 1:26 pm

hey deltalima,

I ran the GMER scanner is safemode, but just when it finished, the program froze. Also there was no copy option on the screen, so ill just write out what it said.

Type Name Value

AttachedD.. \Driver\kbdclass\Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/synaptics...
AttachedD.. \Driver\kbdclass\Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/synaptics...
Device \FileSystem\Fastfat\Fat F6AZDDZ0

Sorry for the limited info, but that was all i could see before the screen froze.

The strange thing is, when i ran this scan last time (not in safe mode) a lot more results were on screen including some svchosts.exe i think

Also the red result didnt appear, if i remember correctly, the red result was something like:

C:Documents and settings (***hidden***).....
Fable
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Re: keylogger

Unread postby Fable » January 10th, 2010, 1:29 pm

ah sorry, realised the txt didnt align properly

Type __________Name____________________________________ Value

AttachedD...____\Driver\kbdclass\Device\KeyboardClass0________ SynTP.sys (Synaptics Touchpad Driver/synaptics...
AttachedD...____\Driver\kbdclass\Device\KeyboardClass1________ SynTP.sys (Synaptics Touchpad Driver/synaptics...
Device _________\FileSystem\Fastfat\Fat _____________________F6AZDDZ0
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Re: keylogger

Unread postby deltalima » January 11th, 2010, 4:52 am

Hi Fable,

We need to try to complete a GMER scan. We will disable all resident protection and then try a scan with some of the options deselcted. We will remove Spybot - Search & Destroy and can reinstall it later if required.

Please boot into normal mode.

  • Click Start, point to Settings, and then click Control Panel.
  • In Control Panel, double-click Add or Remove Programs.
  • In Add or Remove Programs,
    highlight Spybot - Search & Destroy
    click Remove
    (select the option to remove all settings if prompted)
  • Close the Add or Remove Programsand the Control Panel windows.

We need to disable McAfee Security Center
Note: Please disconnect from the Internet when your security softwares are disabled or not active.
  • Open McAfee Security Center.
  • Click on Home on the left pane.
  • Beside Computer & Files, click on the arrow button.
  • Next, click on the arrow button beside Configure at the middle right (NOT the bottom one).
  • You will come to a new page. Please check (click) Off for all the protections. Remember to scroll down.
  • You will be prompted, select Never and just click OK.
  • Note: Don't forget to re-enable it after the fix.

Here is an illustration to assist you:
Image

Disable SUPERAntiSpyware
Programs like SUPERAntiSpyware, may interfere with the fix, so we need to temporarily disable it.
  • Right-click on the SUPERAntiSpyware icon, in the system tray.
  • Choose View Control Center... "Preferences/options" button/tab.
  • On the General and Startup...tab, uncheck, "Start SUPERAntiSpyware when Windows starts"
  • click Close to exit.
Don't forget to enable your SUPERAntiSpyware protection, when your computer is clean.

Now please run GMER again and ensure the only drive selected is drive C:

On the right hand side ensure all the boxes EXCEPT Devices, Services and Show all

Now please run the scan and if successful post the log back here.
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Re: keylogger

Unread postby Fable » January 12th, 2010, 11:50 am

hey deltalima,

I tried the GMER scanner twice today, but both times, when the scan finished, the window froze and became unresponsive. Ill try again but it seems to take 3 hours to complete. Could i be doing something wrong for it to keep freezing?
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Re: keylogger

Unread postby deltalima » January 12th, 2010, 5:43 pm

Hi Fable,

Could i be doing something wrong for it to keep freezing?


You are not doing anything wrong, we are potentially dealing with very devious infections and so the tools we use need to dig deep into the operating system and can sometimes behave like this.

We will try a different route now.

RSIT (Random's System Information Tool)
Please download RSIT by random/random... save it to your desktop.
  1. Double click on RSIT.exe to run it... read the disclaimer... click on Continue.
  2. RSIT will start running. When done... 2 logs files...will be produced.
    The first one, "log.txt", <<will be maximized... the second one, "info.txt", <<will be minimized.
  3. Please post both... "log.txt" and "info.txt", file contents in your next reply.

Download Blacklight from here:
http://www.f-secure.com/en_EMEA/security/security-lab/tools-and-services/blacklight/index.html
or
Link to it from the ftp site: ftp://ftp.f-secure.com/anti-virus/tools/fsbl.exe

Please save it to your desktop.

Go to Start-->Run, copy in the following text, and press Enter:
"%userprofile%\desktop\fsbl.exe" /expert

Accept the license agreement.
Click > scan, wait for it to finish, then click Close

There will be a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers).
Copy and paste the contents of this log into your next reply.

Please go to Kaspersky website and perform an online antivirus scan.

  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  3. When the downloads have finished, click on Settings.
  4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
  5. Click on My Computer under Scan.
  6. Once the scan is complete, it will display the results. Click on View Scan Report.
  7. You will see a list of infected items there. Click on Save Report As....
  8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  9. Please post this log in your next reply along with the two logs from the RSIT scan and the log from the Blacklight scan
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Re: keylogger

Unread postby Fable » January 12th, 2010, 7:34 pm

hey deltalima,

i only got a log.txt file, not an info.txt. Also should i run it for files created in the last 3 months instead of one? Since i think i got the keylogger in early November.
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