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Unread postby Middle Of Nowhere » November 30th, 2005, 7:57 am

Hi

You need to do the following

1. Restart your computer. As your computer restarts, repeatedly press the F8 key on your keyboard until the Windows Advanced Options menu appears.
2. Use the arrow key to select Safe Mode, and then press ENTER.
3. Use an arrow key to select an operating system and press ENTER.
4. When prompted whether you want your Windows to run in safe mode, click Yes.

Once Windows has restarted you need to open Windows explorer, and locate the following then delete all the files in it Do Not Delete The Folder

  • C:\WINDOWS\Temp\<--Delete all Files in this folder

Next Restart Windows back into normal and continue with the following

Please download WebRoot SpySweeper from HERE (It's a 2 week trial):

  • Click the Free Trial link under to "SpySweeper" to download the program.
  • Install it.
  • Once the program is installed, it will open.
  • It will prompt you to update to the latest definitions, click Yes.
  • Once the definitions are installed, click Sweep Now on the left side.
  • Click the Start button.
  • When it's done scanning, click the Next button.
  • Make sure everything has a check next to it, then click the Next button.
  • It will remove all of the items found.
  • Click Session Log in the upper right corner, copy everything in that window.
  • Click the Summary tab and click Finish.
  • Paste the contents of the session log you copied into your next reply.


Once Spyware Sweeper has completed, you will need to copy/paste the logs from Spyware Sweeper and HJT back here. Thanks
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Unread postby valdestana » December 1st, 2005, 4:49 pm

Hi Fiona,

Thanks for your perseverance; I have tried what you have suggested but found that having booted into Safe Mode and locating the temporary files folder in

C:\WINDOWS\TEMP\<--DELETE ALL FILES IN FOLDER


In attempting to delete the files present I found I persistently received the error message:

"ACCESS IS DENIED. MAKE SURE THE DISK IS NOT FULL OR WRITE PROTECTED AND THAT THE FILE IS NOT CURRENTLY IN USE"


I could not seem to get round this so have desisted until receiving further advice. Have not tried the Webroot Spysweeper yet as a result.

If you feel the time has come to obtain a new PC -please feel free to so advise!
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Unread postby Middle Of Nowhere » December 2nd, 2005, 5:23 am

Hi valdestana :)

Thanks for the information i'll go over it and get back shortly.

regarding you need a new computer, don't give up yet there are a few more ideas to try. We will get there.

All the best
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Unread postby Middle Of Nowhere » December 2nd, 2005, 3:14 pm

Hi valdestana

You need to do the following

1. Restart your computer. As your computer restarts, repeatedly press the F8 key on your keyboard until the Windows Advanced Options menu appears.
2. Use the arrow key to select Safe Mode, and then press ENTER.
3. Use an arrow key to select an operating system and press ENTER.
4. When prompted whether you want your Windows to run in safe mode, click Yes

Next

I need you to re-run Ewido Security Siute, make sure it up to date with the latest definitions.

Next i need you to follow the below instructions:

Please download WebRoot SpySweeper from HERE (Click trial version):

Click the Free Trial link under to "SpySweeper" to download the program.

Install it.

Once the program is installed, it will open.

It will prompt you to update to the latest definitions, click Yes.

Once the definitions are installed, click Sweep Now on the left side.

Click the Start button.

When it's done scanning, click the Next button.

Make sure everything has a check next to it, then click the Next button.

It will remove all of the items found.

Click Session Log in the upper right corner, copy everything in that window.

Click the Summary tab and click Finish.

Restart windows back into normal mode then

Paste the contents of the session log you copied into your next reply, also a ewido log. Thanks
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Unread postby Middle Of Nowhere » December 9th, 2005, 5:32 pm

Hi valdestana
:)

I am contacting you to see if you still require the help, as i have not heard anything from you.

If you do still need help, please can you Copy/Paste a new HJT Log, back here in this thread.


Do Not Start a New Topic


Regards
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Unread postby valdestana » December 11th, 2005, 5:10 pm

Hi Fiona

Sorry for lack of response -I am stuck with major work related issue until at least Wednesday evening. I did run an Ewido log but not the other one.

Hope to get back by end of the week,
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Posts: 17
Joined: October 27th, 2005, 3:05 pm

Unread postby Middle Of Nowhere » December 11th, 2005, 6:26 pm

Hi valdestana :D

Thanks for letting me know

No problem, get back when it's suitable to you.


All best
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Unread postby Nick-YF19 » December 18th, 2005, 12:00 pm

Bump. If you still require help, please post back. Otherwise, this topic will be locked soon.
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Unread postby Nick-YF19 » December 24th, 2005, 9:52 am

While we appreciate that you may be busy, it has been 10 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid,
working link to the closed topic is required along with the user name used.
If the user name does not match the one in the thread linked, the email will be deleted.
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