Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Please Help

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Please Help

Unread postby rrandomm » December 21st, 2009, 6:03 pm

Problem: I recently detected and removed some viruses on this computer, but it seems to be running slow, and I was wondering if I missed something.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:53:24 PM, on 12/21/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINNT\system32\Macromed\Flash\FlashUtil10a.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 3834278109
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 3834849703
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINNT\system32\Brmfrmps.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINNT\system32\brsvc01a.exe
O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)
O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe (file missing)
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: ZipToA - Iomega Corporation - C:\WINNT\System32\ZipToA.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

End of file - 5877 bytes


Active Disk
Adobe Acrobat 5.0
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Flash Player 10 ActiveX
Adobe Reader 7.0
BitLord 1.1
Brother MFL-Pro Suite
Canon Camera Support Core Library
Canon Camera Window DC_DV 5 for ZoomBrowser EX
Canon Camera Window DS for ZoomBrowser EX
Canon Camera Window MC 5 for ZoomBrowser EX
Canon Creative 3
Canon MovieEdit Task for ZoomBrowser EX
Canon PhotoRecord
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities PhotoStitch 3.1
Canon WebRecord
Canon ZoomBrowser EX
ColorDesk Photo
CreataCard Special Edition - Canon 2
CyberLink DVD Suite
Design Essentials
Digital Photo Navigator 1.0
Do More 7.0
Documents To Go
Drivers Install For Linksys Easylink Advisor
DVD Shrink 3.2
Easy CD Creator 5 Basic
EPSON Printer Software
Gateway Rhapsody
Gateway Rhapsody
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
GTW V.92 Voicemodem
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows XP (KB952287)
Intel(R) Extreme Graphics Driver
Intel(R) PRO Ethernet Adapter and Software
Intel(R) PROSet II
Internet Utilities 97
IomegaWare 4.0.2
Java 2 Runtime Environment, SE v1.4.0_02
Java 2 SDK, SE v1.4.0_02
Java Web Start
Lernout & Hauspie TruVoice American English TTS Engine
LG ODD Auto Firmware Update
Linksys EasyLink Advisor 1.6 (0042)
LiveReg (Symantec Corporation)
LiveUpdate 1.80 (Symantec Corporation)
Malwarebytes' Anti-Malware
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft Antimalware
Microsoft Data Access Components KB870669
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Standard 2007
Microsoft Office Standard 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office XP Media Content
Microsoft Office XP Pro Step by Step Interactive
Microsoft Office XP Professional
Microsoft Security Essentials
Microsoft Security Essentials
Microsoft Silverlight
Microsoft Speech Recognition Engine 4.0 (English)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 6.0 Docs
Microsoft Visual C++ 6.0 Introductory Edition
Microsoft Visual J# .NET Redistributable Package(ENU) v1.0.4205
Microsoft Works 2000
MSXML 6.0 Parser
Nero 7 Essentials
Norton SystemWorks 2003
NVIDIA Windows 2000/XP Display Drivers
PC Interface Software for Sharp EL-6890
PC-Doctor for Windows
PDO Desktop
Presto! Image Folio 4.2
Presto! Mr.Photo 3
PS/2 Millennium Keyboard
Quicken 2003 New User Edition
Rhapsody Player Engine
Seagate Manager Installer
Seagate Manager Installer
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Step-Up Spanish: CD 1 v1.02
Step-Up Spanish: CD 2 v1.02
Step-Up Spanish: CD 3 v1.02
Step-Up Spanish: CD 4 v1.02
TrueType Font Installer
Unitype Applications
Update for Windows XP (KB951072-v2)
Windows Genuine Advantage v1.3.0254.0
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 9 Hotfix [See KB885492 for more information]
Windows XP Service Pack 3
Active Member
Posts: 1
Joined: December 21st, 2009, 5:55 pm
Register to Remove

Re: Please Help

Unread postby MWR 3 day Mod » December 24th, 2009, 8:39 pm


We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
MWR 3 day Mod
MRU Undergrad
MRU Undergrad
Posts: 2534
Joined: April 4th, 2008, 8:40 am

Re: Please Help

Unread postby NonSuch » December 27th, 2009, 10:38 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
Posts: 27257
Joined: February 23rd, 2005, 7:08 am
Location: California

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 14 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware