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Virus prevents Hijackthis or gmer to run ?

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Virus prevents Hijackthis or gmer to run ?

Unread postby mazoof » December 21st, 2009, 5:06 pm

Hi there!

I've been through several websites but unfortunately I cannot run any of the exe to produce a log. They are all blocked by something.
I reckon I have a malware: My AVG is crashing whenever I click on it, same with IE or firefox when I go to an antivir website.

Am I doing something wrong to install Hijackthis? (double click) ?
If I take my C Drive out, can I run a standard antivirus from another computer successfully ?

Thanks and Merry Chritmas

Francois
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Re: Virus prevents Hijackthis or gmer to run ?

Unread postby NonSuch » December 21st, 2009, 11:20 pm

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain you rename HijackThis: >Guideline for posting your HijackThis log<
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