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My browser was hijacked, can't seem to solve this

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My browser was hijacked, can't seem to solve this

Unread postby jwaldman » December 20th, 2009, 2:32 pm

I hope I am doing this right--I'm not a computer whiz, just a regular user. Computer was hijacked with all kinds of spyware, etc. Used Spybot, Adaware, Avast, and Spywaredoctor to keep demons at bay but couldn't get 100% clea. Had to upgrade to XP Service Pack 3 to downlaod Norton 360 protection. But still can't get rid of something that hijacks browser when I search. Any help appreciated.

logfile and uninstall file follow below:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:55:48 PM, on 12/20/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360\Engine\\ccSvcHst.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Norton 360\Engine\\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = google.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {111D679E-4318-4206-9009-E1E8322C14Be} - (no file)
O2 - BHO: (no name) - {12951005-CD29-4D3C-AF85-9739288FB1F2} - (no file)
O2 - BHO: (no name) - {186273E0-3ECF-41C3-B247-D575B91FA646} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - (no file)
O2 - BHO: (no name) - {1FD84D0C-E9EF-4B32-AEAB-7B53C7C38C59} - (no file)
O2 - BHO: (no name) - {1FFF1A96-BDFA-4DB4-AD72-E625084506Ed} - (no file)
O2 - BHO: (no name) - {264D0F71-D2BA-4B88-81C6-FB90D0CFE1B6} - (no file)
O2 - BHO: (no name) - {311B7E78-ECAF-477C-8823-269D6D8500Db} - (no file)
O2 - BHO: (no name) - {31FFE568-640B-439B-89E2-524180947151} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\\coIEPlg.dll
O2 - BHO: (no name) - {638E27E0-519E-4402-80E0-C340731522B9} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\\IPSBHO.DLL
O2 - BHO: (no name) - {6EE29E9F-4392-4F3E-B3E0-D442A457FE99} - (no file)
O2 - BHO: (no name) - {786B96C6-4859-4A62-81EC-D54480758B5a} - (no file)
O2 - BHO: (no name) - {88F81EDE-719B-AC04-9EE1-7AEA57712560} - (no file)
O2 - BHO: (no name) - {8A2FE3E3-E3D1-4053-BF07-09643874949b} - (no file)
O2 - BHO: (no name) - {8FA42BB1-4075-43F0-BDE5-F57B44651F7b} - (no file)
O2 - BHO: (no name) - {99B74E33-F12A-401B-BDB0-FBB909A1A036} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: (no name) - {AB92371D-BFF9-495E-9219-C97ACF64DC29} - (no file)
O2 - BHO: (no name) - {ADC374F7-C1B3-48B3-A44C-663FE576DDC1} - (no file)
O2 - BHO: (no name) - {B5E49F12-DC14-4664-A52D-C73E34A419F3} - (no file)
O2 - BHO: (no name) - {BC6D2700-BD8E-4D7A-B644-F8E66CD44689} - (no file)
O2 - BHO: (no name) - {DCC8DB04-6FAA-4BE9-BB1A-EB659617AC08} - (no file)
O2 - BHO: (no name) - {E7F1BE67-5EBA-84D9-788F-B4E2E69B286C} - (no file)
O2 - BHO: (no name) - {EAF47E9E-EE94-4804-B301-1CCEFA1C3634} - (no file)
O2 - BHO: (no name) - {F6A2CBED-887A-4A1B-B5C0-593C6C468300} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\\coIEPlg.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [CACCD2CED2D0D7D3D] 686A706C706E757.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\System32\igfxpers.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [BHR] C:\Program Files\Zamaan's Software\Browser Hijack Retaliator 4.5\BHR.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\System32\GPhotos.scr/200
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resour ... se4009.cab
O16 - DPF: {6BEA1C48-1850-486C-8F58-C7354BA3165E} (Install Class) - http://updates.lifescapeinc.com/install ... nstall.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol ... _en_dl.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\\coIEPlg.dll
O20 - AppInit_DLLs: C:\WINDOWS\System32\atlwp32.dll
O20 - Winlogon Notify: 40fc38b8712 - C:\WINDOWS\System32\atlwp32.dll (file missing)
O20 - Winlogon Notify: elmjoqhb - elmjoqhb.dll (file missing)
O20 - Winlogon Notify: khfcddc - khfcddc.dll (file missing)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\\ccSvcHst.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: UStorage Server Service - OTi - C:\WINDOWS\system32\UStorSrv.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O24 - Desktop Component 0: (no name) - About:Home

End of file - 10581 bytes

Ad-Aware 2007
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Reader 8.1.2
Browser Hijack Retaliator 4.5.0 Build 471
CCleaner (remove only)
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Media Experience
Dell ResourceCD
Dell Solution Center
Get High Speed Internet!
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Update Helper
HijackThis 2.0.2
Imation Disk Manager V a Service
Intel(R) 537EP V9x DF PCI Modem
Intel(R) Extreme Graphics 2 Driver
Intel(R) PRO Network Adapters and Drivers
Intel(R) PROSet for Wired Connections
Internet Explorer Default Page
iPod Updater 2004-11-15
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) 6 Update 11
Learn2 Player (Uninstall Only)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Outlook 2002
Modem Event Monitor
Modem Helper
Modem On Hold
Mozilla Firefox (3.0.16)
Norton 360
Picasa 3
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB904706)
Sonic DLA
Spybot - Search & Destroy
Spyware Doctor 6.0
Ss Registry Fixer 2.0
SSH Secure Shell
Viewpoint Manager (Remove Only)
Viewpoint Media Player
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10 Hotfix - KB894476
Windows XP Service Pack 3
WordPerfect Office 12
Yahoo! Toolbar
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Re: My browser was hijacked, can't seem to solve this

Unread postby MWR 3 day Mod » December 24th, 2009, 12:16 am


We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
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Re: My browser was hijacked, can't seem to solve this

Unread postby NonSuch » December 27th, 2009, 1:04 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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