Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

multiple IE opens ands search engine rerouts

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

multiple IE opens ands search engine rerouts

Unread postby tommydn12 » December 1st, 2009, 6:25 pm

here is my log file anything you can do is apriciated. right now the ie opens multiple times every time you type in a web page or click on a link. it also reroutes anythine from a search engine but goes to teh right site if you type in teh url. thanks for your help tommy

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:22:58 PM, on 12/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Sonic\DigitalMedia Plus\DigitalMedia Archive\DMAScheduler.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\IObit\IObit Security 360\IS360tray.exe
C:\Program Files\IObit\IObit Security 360\is360.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\HP_Administrator\Desktop\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... ch/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [DMAScheduler] c:\Program Files\Sonic\DigitalMedia Plus\DigitalMedia Archive\DMAScheduler.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [IObit Security 360] "C:\Program Files\IObit\IObit Security 360\IS360tray.exe" /autostart
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.c ... urrent.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsup ... gctlsr.cab
O16 - DPF: {4DCA1E08-4147-4A3D-8CA6-E095DF189FAB} (CPlayFirstNightshiftControl Object) - http://www.gamehouse.com/games/NightshiftJaguarsEye.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resour ... se8942.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... ader55.cab
O16 - DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} (GoBit Games Player) - http://www.gamehouse.com/games/GoBitGamesPlayer.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.gamehouse.com/games/zuma/popcaploader.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/ph ... NPUpld.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Apps\HP Game Console\GameConsoleService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IS360service - IObit - C:\Program Files\IObit\IObit Security 360\IS360srv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZIPM12.EXE

End of file - 6601 bytes
Active Member
Posts: 2
Joined: December 1st, 2009, 6:14 pm
Register to Remove

Re: multiple IE opens ands search engine rerouts

Unread postby MWR 3 day Mod » December 5th, 2009, 1:48 am


We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
MWR 3 day Mod
MRU Undergrad
MRU Undergrad
Posts: 2534
Joined: April 4th, 2008, 8:40 am

Re: multiple IE opens ands search engine rerouts

Unread postby melboy » December 6th, 2009, 6:50 am

Hi and welcome to the MR forums. :)

I'm melboy and I am going to try to help you with your problem. Please take note of the following:

  1. I will be working on your Malware issues this may or may not solve other issues you have with your machine.
  2. The fixes are specific to your problem and should only be used for this issue on this machine.
  3. If you don't know or understand something, please don't hesitate to ask.
  4. Please DO NOT run any other tools or scans whilst I am helping you.
  5. It is important that you reply to this thread. Do not start a new topic.
  6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  7. Absence of symptoms does not mean that everything is clear.

Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

No Reply Within 3 Days Will Result In Your Topic Being Closed!! If you need more time, please inform me.

Uninstall list

Please post an Uninstall list.

  1. Open HijackThis.
  2. Click on the Open the Misc Tools section button.
  3. Look under System tools.
  4. Click on the Open Uninstall Manager... button.
  5. Click on the Save list... button.
  6. It will prompt you to save. Save this log in a convenient location, such as your Desktop By default it's named uninstall_list.txt.
  7. Notepad will open. Please post this log in your next reply.

In your next reply.

1. Uninstall list.
User avatar
MRU Expert
MRU Expert
Posts: 3670
Joined: July 25th, 2008, 4:25 pm
Location: UK

Re: multiple IE opens ands search engine rerouts

Unread postby melboy » December 8th, 2009, 3:34 am


There's no need to post an uninstall list yet, please complete the instructions below.

Move HijackThis
You currently are running HijackThis from here: C:\Documents and Settings\HP_Administrator\Desktop\hijackthis.exe
  • On your desktop, right click an empty space and choose New > Folder
  • Rename the folder HJT
  • Copy and paste HijackThis.exe into the HJT folder.
  • Delete the original Hijackthis.exe NOT in the HJT folder.
HijackThis creates back-ups of things you fix and needs to be in it's own folder for this reason.

I would strongly suggest you remove IObit Security 360 as it is considered a rogue program by many - for the reasons given here - and replace it with an alternative, some suggestions of trusted applications are in the instructions below.

It would be prudent to print off or save the instructions below to notepad before commencing.

Download the installer file for your chosen Antivirus before removing IObit.

Please download a free anti-virus software from one these excellent vendors: NOTE: Do not install it yet!!
  • Antivir PersonalEdition Classic - Free anti-virus software for Windows. Detects and removes more than 50,000 viruses. Free support.
  • avast! 4 Home Edition - Anti-virus program for Windows. The home edition is freeware for non-commercial users.
  • Microsoft Security Essentials - Microsoft Security Essentials provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
[Please note that trial pay is not needed to get any product for free.]
It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts, system instability and false virus alerts.

Disconnect from the internet.

Uninstall Programs
  • click on start
  • Click on control panel
  • Double click the icon add/remove programs
  • click on the first program in the list and click Remove
      IObit Security 360
  • Reboot

Install your previously downloaded Antivirus and then check for the latest updates when re-connecting to the internet. Then continue with the instructions below:


Download GMER Rootkit Scanner from here.
  • Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO

    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
  • Save it where you can easily find it, such as your desktop, and post it in reply
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Note: Do not run any programs while Gmer is running.

random's system information tool (RSIT)

  • Download random's system information tool (RSIT) by random/random from HERE and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open:
    • log.txt (<<will be maximized)
    • info.txt (<<will be minimized)
  • Post both of these logs in your next reply (Sometimes you have to make several post to get the logs posted.)

In your next reply:
  1. GMER log
  2. RSIT info.txt
  3. RSIT log.txt
User avatar
MRU Expert
MRU Expert
Posts: 3670
Joined: July 25th, 2008, 4:25 pm
Location: UK

Re: multiple IE opens ands search engine rerouts

Unread postby melboy » December 11th, 2009, 6:25 am

Hi tommydn12

It has been three days since my last post.

  • Do you still need help?
  • Do you need more time?
  • Are you having problems following my instructions?
  • According to Malware Removal's latest policy, topics can be closed after 3 days without a response. If you do not reply within the next 24 hours, this topic will be closed.
User avatar
MRU Expert
MRU Expert
Posts: 3670
Joined: July 25th, 2008, 4:25 pm
Location: UK

Re: multiple IE opens ands search engine rerouts

Unread postby NonSuch » December 13th, 2009, 2:50 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
Posts: 27256
Joined: February 23rd, 2005, 7:08 am
Location: California
Register to Remove

  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 21 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware