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Hijackthis closes immediately after I open it

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Hijackthis closes immediately after I open it

Unread postby Las869 » November 30th, 2009, 4:19 pm

I've been trying to get a Hijackthis log to post so someone can help me. Unfortunately whenever I open Hijackthis it is immediately closed. I've surfed the web and I know it's most likely because of the malware. And everyone says the way to get it to open is by tricking the malware into not recognizing it by renaming it. I tried that and it didn't work. I also tried to download Hijackthis to a "clean" computer and then burn it to a cd and then try to install it on the infected one, but that didn't work either. I know you can't really tell whats wrong until you see the Hijackthis log but I'm hoping someone can get the hijackthis program working. THanks
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Re: Hijackthis closes immediately after I open it

Unread postby NonSuch » November 30th, 2009, 6:29 pm

As you are unable to run HijackThis, try DDS, instead:

Download DDS and save it to your desktop from here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop.

Please start a new topic and include the following logs in your thread:

  • Contents of the DDS.txt posted as text in your reply
  • Attach the Attach.txt to your post by clicking the Manage Attachments button under Additional Options>Attach Files on the composition page. Browse to where you saved the file, and click Upload.

If the above instructions do not work, and you are unable to produce a log, then you should reformat and reinstall your Windows operating system as it is not safe for a helper to work in the dark, without logs to guide them.

This topic is now closed. Please start a new topic and post your DDS log.
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