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Cannot access IE [second laptop]

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Re: Cannot access IE [second laptop]

Unread postby deltalima » December 21st, 2009, 11:21 am

Hi PopaTom,

Great to hear that you can now use the laptop.

Please re-open HijackThis and select Scan. Check the boxes next to all the entries listed below (if present):

O1 - Hosts: ÿþ127.0.0.1 localhost
O1 - Hosts: ::1 localhost


Now close all other open windows and then click on Fix Checked. Close HijackThis.

Now reboot your computer.

Upload a File to Virustotal

Please go to Virustotal

Copy/paste this file and path into the white box at the top:
C:\1277496.dll

Press Submit - this will submit the file for testing.
Please wait for all the scanners to finish then copy and paste the results in your next response.

Now please repeat the process and Copy/paste this file and path into the white box at the top:
C:\windows\system32\drivers\wpsnuio.sys

Please wait for all the scanners to finish then copy and paste the results in your next response.

Your Java is out of date.

It can be updated by the Java control panel
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  • An update should begin;
  • follow the prompts.

Now please run a new HijackThis scan and post the log in your next reply along with the results from the Virustotal scans.
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deltalima
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Re: Cannot access IE [second laptop]

Unread postby PopaTom » December 21st, 2009, 2:49 pm

Hi deltalima,
Here are the scans you asked for. I would like to take this opportunity to wish you and all your friends at "Malware Removal" a very Merry Christmas Season PopaTom

Scanning result of "1277496.dll", processed in VirusTotal at 12/21/2009 19:01:09 (CET).

[ file data ]
* name..: 1277496.dll
* size..: 2143744
* md5...: c0cc790ac0ffbd942ff4571cf9620b21
* sha1..: 86ac89c11fdec84ce14a3c2a25fe0c4f24ad8f1a
* peid..: -

[ scan result ]
a-squared 4.5.0.43/20091221 found nothing
AhnLab-V3 5.0.0.2/20091221 found nothing
AntiVir 7.9.1.114/20091221 found nothing
Antiy-AVL 2.0.3.7/20091218 found nothing
Authentium 5.2.0.5/20091221 found nothing
Avast 4.8.1351.0/20091221 found nothing
AVG 8.5.0.427/20091221 found nothing
BitDefender 7.2/20091221 found nothing
CAT-QuickHeal 10.00/20091221 found nothing
ClamAV 0.94.1/20091221 found nothing
Comodo 3321/20091221 found nothing
DrWeb 5.0.0.12182/20091221 found nothing
eSafe 7.0.17.0/20091221 found nothing
eTrust-Vet 35.1.7187/20091221 found nothing
F-Prot 4.5.1.85/20091221 found nothing
F-Secure 9.0.15370.0/20091221 found nothing
Fortinet 4.0.14.0/20091221 found nothing
GData 19/20091221 found nothing
Ikarus T3.1.1.79.0/20091221 found nothing
Jiangmin 13.0.900/20091221 found nothing
K7AntiVirus 7.10.925/20091221 found nothing
Kaspersky 7.0.0.125/20091221 found nothing
McAfee 5839/20091221 found nothing
McAfee+Artemis 5839/20091221 found nothing
McAfee-GW-Edition 6.8.5/20091221 found nothing
Microsoft 1.5302/20091221 found nothing
NOD32 4706/20091221 found nothing
Norman 6.04.03/20091221 found nothing
nProtect 2009.1.8.0/20091221 found nothing
Panda 10.0.2.2/20091215 found nothing
PCTools 7.0.3.5/20091221 found nothing
Prevx 3.0/20091221 found nothing
Rising 22.27.00.04/20091221 found nothing
Sophos 4.49.0/20091221 found nothing
Sunbelt 3.2.1858.2/20091220 found [WebWatcher]
Symantec 1.4.4.12/20091221 found nothing
TheHacker 6.5.0.3.101/20091221 found nothing
TrendMicro 9.120.0.1004/20091221 found nothing
VBA32 3.12.12.0/20091219 found nothing
ViRobot 2009.12.21.2099/20091221 found nothing
VirusBuster 5.0.21.0/20091221 found nothing

*********************************************************************************************************************************************************************************************************




File wpsnuio.sys received on 2009.12.21 18:39:55 (UTC)
Current status: Loading ... queued waiting scanning finished NOT FOUND STOPPED


Result: 0/41 (0%)
Loading server information...
Your file is queued in position: 2.
Estimated start time is between 50 and 71 seconds.
Do not close the window until scan is complete.
The scanner that was processing your file is stopped at this moment, we are going to wait a few seconds to try to recover your result.
If you are waiting for more than five minutes you have to resend your file.
Your file is being scanned by VirusTotal in this moment,
results will be shown as they're generated.
Compact Print results Your file has expired or does not exists.
Service is stopped in this moments, your file is waiting to be scanned (position: ) for an undefined time.
You can wait for web response (automatic reload) or type your email in the form below and click "request" so the system sends you a notification when the scan is finished. Email:


Antivirus Version Last Update Result
a-squared 4.5.0.43 2009.12.21 -
AhnLab-V3 5.0.0.2 2009.12.21 -
AntiVir 7.9.1.122 2009.12.21 -
Antiy-AVL 2.0.3.7 2009.12.18 -
Authentium 5.2.0.5 2009.12.21 -
Avast 4.8.1351.0 2009.12.21 -
AVG 8.5.0.427 2009.12.21 -
BitDefender 7.2 2009.12.21 -
CAT-QuickHeal 10.00 2009.12.21 -
ClamAV 0.94.1 2009.12.21 -
Comodo 3321 2009.12.21 -
DrWeb 5.0.0.12182 2009.12.21 -
eSafe 7.0.17.0 2009.12.21 -
eTrust-Vet 35.1.7187 2009.12.21 -
F-Prot 4.5.1.85 2009.12.21 -
F-Secure 9.0.15370.0 2009.12.21 -
Fortinet 4.0.14.0 2009.12.21 -
GData 19 2009.12.21 -
Ikarus T3.1.1.79.0 2009.12.21 -
Jiangmin 13.0.900 2009.12.21 -
K7AntiVirus 7.10.925 2009.12.21 -
Kaspersky 7.0.0.125 2009.12.21 -
McAfee 5839 2009.12.21 -
McAfee+Artemis 5839 2009.12.21 -
McAfee-GW-Edition 6.8.5 2009.12.21 -
Microsoft 1.5302 2009.12.21 -
NOD32 4707 2009.12.21 -
Norman 6.04.03 2009.12.21 -
nProtect 2009.1.8.0 2009.12.21 -
Panda 10.0.2.2 2009.12.15 -
PCTools 7.0.3.5 2009.12.21 -
Prevx 3.0 2009.12.21 -
Rising 22.27.00.04 2009.12.21 -
Sophos 4.49.0 2009.12.21 -
Sunbelt 3.2.1858.2 2009.12.20 -
Symantec 1.4.4.12 2009.12.21 -
TheHacker 6.5.0.3.101 2009.12.21 -
TrendMicro 9.120.0.1004 2009.12.21 -
VBA32 3.12.12.0 2009.12.19 -
ViRobot 2009.12.21.2099 2009.12.21 -
VirusBuster 5.0.21.0 2009.12.21 -
Additional information
File size: 13696 bytes
MD5...: 6b579993e3c456b1d1043e58b5069663
SHA1..: c0fd8609933644d5a9b623a5ca445e1d067aa362
SHA256: 314b2b92e2eb8d63807d41e40e2b3f5a8d28570ae264aff6075f419c2f093dc0
ssdeep: 384:Jt2RwaToIOYbXjpo1lUjN56ilte3tu/R:JiwTITr/ZtYu/R

PEiD..: -
PEInfo: PE Structure information

( base data )
entrypointaddress.: 0x28f5
timedatestamp.....: 0x49663c52 (Thu Jan 08 17:48:02 2009)
machinetype.......: 0x14c (I386)

( 7 sections )
name viradd virsiz rawdsiz ntrpy md5
.text 0x480 0x1b8c 0x1c00 6.25 bd403b9c5b09f2c1b15dcec7d6450b45
.rdata 0x2080 0x153 0x180 4.22 927f01f2a53f05dbb5cc900c3d63d851
.data 0x2200 0x88 0x100 1.91 6e69d49d514129beb0822a2923939282
PAGE 0x2300 0x3c4 0x400 5.67 1ca9ee80e6f52dd9b05b8e68c73d4b8c
INIT 0x2700 0x78e 0x800 5.55 3b7559d00dbd780bd6a2f43a09182488
.rsrc 0x2f00 0x3b0 0x400 3.16 11049af9d7f51839bfc3f244f807102e
.reloc 0x3300 0x266 0x280 5.73 f96eac073a2b91f74b930a61f47b7eb0

( 3 imports )
> ntoskrnl.exe: KeBugCheckEx, KeTickCount, IoReleaseCancelSpinLock, MmMapLockedPagesSpecifyCache, IoFreeMdl, memcpy, memset, IoCreateDevice, IoCreateSymbolicLink, IofCompleteRequest, RtlInitUnicodeString, IoDeleteSymbolicLink, IoDeleteDevice
> HAL.dll: KfReleaseSpinLock, KfAcquireSpinLock
> NDIS.SYS: NdisUnchainBufferAtFront, NdisGetPoolFromPacket, NdisFreePacket, NdisReturnPackets, NdisAllocateBuffer, NdisCopyFromPacketToPacket, NdisOpenProtocolConfiguration, NdisReadConfiguration, NdisCloseConfiguration, NdisAllocateMemoryWithTag, NdisAllocatePacketPoolEx, NdisCancelSendPackets, NdisAllocatePacket, NdisFreeBufferPool, NdisFreeMemory, NdisWaitEvent, NdisGeneratePartialCancelId, NdisRegisterProtocol, NdisInitializeEvent, NdisSetEvent, NdisFreePacketPool, NdisQueryPendingIOCount, NdisDeregisterProtocol, NdisRequest, NdisCloseAdapter, NdisQueryAdapterInstanceName, NdisOpenAdapter, NdisAllocateBufferPool, NdisSetPacketPoolProtocolId

( 0 exports )

RDS...: NSRL Reference Data Set
-
trid..: Clipper DOS Executable (33.3%)
Generic Win/DOS Executable (33.0%)
DOS Executable Generic (33.0%)
VXD Driver (0.5%)
Autodesk FLIC Image File (extensions: flc, fli, cel) (0.1%)
pdfid.: -
sigcheck:
publisher....: Skyhook Wireless
copyright....: Copyright (c) Skyhook Wireless 2006-2009
product......: WPS NDIS User Mode I/O Driver
description..: WPS NDIS User Mode I/O Driver
original name: WPSNUIO.SYS
internal name: WPSNUIO
file version.: 3.0.0.17 ($Rev: 3415 $)
comments.....: n/a
signers......: -
signing date.: -
verified.....: Unsigned


-------------------------------------------------------------------------------------


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:11:09 PM, on 12/21/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
c:\drivers\audio\r203425\STacSV.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\DellTPad\Apntex.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Secunia\PSI\psi.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.live.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://g.msn.com/USCON/1
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [AT&T Communication Manager] "C:\Program Files\AT&T\Communication Manager\ATTCM.exe" -a
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Secunia PSI.lnk = C:\Program Files\Secunia\PSI\psi.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: AT&T RcAppSvc (ATTRcAppSvc) - SmithMicro Inc. - C:\Program Files\AT&T\Communication Manager\RcAppSvc.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\drivers\audio\r203425\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)
O24 - Desktop Component 0: (no name) - http://www.freshtracks.ca/images/aurora-borealis.jpg

--
End of file - 8182 bytes

THANK YOU
PopaTom
Regular Member
 
Posts: 69
Joined: November 27th, 2009, 6:39 pm

Re: Cannot access IE [second laptop]

Unread postby deltalima » December 22nd, 2009, 2:17 pm

Hi PopaTom,

Please go to Kaspersky website and perform an online antivirus scan.

  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  3. When the downloads have finished, click on Settings.
  4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
  5. Click on My Computer under Scan.
  6. Once the scan is complete, it will display the results. Click on View Scan Report.
  7. You will see a list of infected items there. Click on Save Report As....
  8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  9. Please post this log in your next reply.

Malwarebytes Anti-Malware:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and select then follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please post that log in your next reply.
The log can also be found here:
  1. Launch Malwarebytes' Anti-Malware
  2. Click on the Logs radio tab.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Please post the Kaspersky log, the Malwarebytes log and the log from a new HijackThis scan in your reply along with an update on how the computer is now running.
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: Cannot access IE [second laptop]

Unread postby PopaTom » December 22nd, 2009, 7:08 pm

Hi deltalima,



KASPERSKY ONLINE SCANNER 7.0: scan report
Tuesday, December 22, 2009
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Tuesday, December 22, 2009 21:12:17
Records in database: 3400486


Scan settings
scan using the following database extended
Scan archives yes
Scan e-mail databases yes

Scan area My Computer
C:\
D:\

Scan statistics
Objects scanned 46895
Threats found 0
Infected objects found 0
Suspicious objects found 0
Scan duration 00:45:11

No threats found. Scanned area is clean.
Selected area has been scanned.
--------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.42
Database version: 3411
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/22/2009 3:54:40 PM
mbam-log-2009-12-22 (15-54-40).txt

Scan type: Quick Scan
Objects scanned: 121041
Time elapsed: 10 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
-------------------------------------------------------------------------------------


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:59:39 PM, on 12/22/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
c:\drivers\audio\r203425\STacSV.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\cqtgbd\atisvc_naybi.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\cqtgbd\atisvc_naybi.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Secunia\PSI\psi.exe
C:\WINDOWS\system32\cqtgbd\atisvc_naybi.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.live.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://g.msn.com/USCON/1
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [AT&T Communication Manager] "C:\Program Files\AT&T\Communication Manager\ATTCM.exe" -a
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Secunia PSI.lnk = C:\Program Files\Secunia\PSI\psi.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: atisvc_naybi - Unknown owner - C:\WINDOWS\system32\cqtgbd\atisvc_naybi.exe
O23 - Service: AT&T RcAppSvc (ATTRcAppSvc) - SmithMicro Inc. - C:\Program Files\AT&T\Communication Manager\RcAppSvc.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\drivers\audio\r203425\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)
O24 - Desktop Component 0: (no name) - http://www.freshtracks.ca/images/aurora-borealis.jpg

--
End of file - 8535 bytes


******************************************************************************************************************************************The scans look great!! And the puter is running great also. Thanks a million. PopaTom
PopaTom
Regular Member
 
Posts: 69
Joined: November 27th, 2009, 6:39 pm

Re: Cannot access IE [second laptop]

Unread postby deltalima » December 23rd, 2009, 2:06 pm

Hi PopaTom,

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Please delete the executable that you downloaded for GMER from your desktop.

Please download OTC and save it to desktop.
  • Double-click OTC.exe..
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

Reset the system restore points:

  1. Right click on My Computer and select Properties.
  2. Select the System Restore tab.
  3. Check (tick) Turn off system restore on all drives box.
  4. Click OK.
  5. Restart your computer.

After restarting your computer, follow these steps:

  1. Right click on My Computer and select Properties.
  2. Select the System Restore tab.
  3. Uncheck (untick) Turn off system restore on all drives box.
  4. Click OK.
  5. Restart your computer.

Note: Do this only ONCE, do not reset regularly.

  • Update your AntiVirus Software and keep your other programs up-to-date
    Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
    You can use one of these sites to check if any updates are needed for your pc.
    Secunia Software Inspector
    F-secure Health Check

    Security Updates for Windows, Internet Explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: Cannot access IE [second laptop]

Unread postby PopaTom » December 23rd, 2009, 3:22 pm

Thank You so much for your help, deltalima. I sincerely wish you the best New Year and a very Merry Christmas.

Would you please delete the DDS SCAN that was posted on the first page of this thread?

PopaTom
PopaTom
Regular Member
 
Posts: 69
Joined: November 27th, 2009, 6:39 pm

Re: Cannot access IE [second laptop]

Unread postby Dakeyras » December 25th, 2009, 5:50 am

As it appears this issue has been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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Dakeyras
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Posts: 8732
Joined: November 21st, 2007, 5:30 am
Location: The Tundra
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