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Computer running slower than it is supposed to be

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Computer running slower than it is supposed to be

Unread postby Mark2206 » November 15th, 2009, 10:31 am

Dear Sir/Madam

At this moment I have the feeling that my computer might be suffering from some kind of malware, which is not really visible, but makes it run slower. Also, I am starting to have problems with Internet Explorer because it becomes 'non responding' several times per day. Sometimes, I have this problem for other applications as well.

My computer is secured by Symantec Antivirus and the last weeks it often reports that it has removed a file which has something to do with the following Trojan.Swifi:
http://securityresponse.symantec.com/security_response/writeup.jsp?docid=2009-072317-0730-99
Today, it also report also 4 files of another type of virus:
http://securityresponse.symantec.com/avcenter/cgi-bin/virauto.cgi?vid=39776

Both of these seem to be not very harmfull, but the messages keep coming so there might be a bigger problem. A full system scan was not able to fix it.

Hopefully someone is able to look at my HJT-log, which is posted below.

Thank you in advance,

Mark

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:17:05, on 15-11-2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.vdwaals.nl/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.3.7.16.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Aanmelden - Help - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [IME JPN 2007 Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMEJP\IMJPKLMG.EXE /Preload
O4 - HKLM\..\Run: [Korean IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMEKR\IMKRMIG.EXE
O4 - HKLM\..\Run: [Microsoft Pinyin IME Migration] C:\PROGRA~1\COMMON~1\MICROS~1\IME12\IMESC\IMSCMIG.EXE /INSTALL
O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - .DEFAULT User Startup: PrintInIE.lnk = C:\Windows\External Files\PrintInIE.cmd (User 'Default user')
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Verzenden naar OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Verz&enden naar OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.3.7.16.dll/206 (file missing)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = campus.tue.nl
O17 - HKLM\Software\..\Telephony: DomainName = campus.tue.nl
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = campus.tue.nl
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = campus.tue.nl
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = campus.tue.nl
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: x-owacid - {0215258F-F0A8-49DE-BF1B-0FF02EDA8807} - C:\Program Files\Microsoft\Outlook Web Access SMIME Client\mimectl.dll
O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\accoca.exe
O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Andrea Electronics Corporation - C:\Windows\system32\AEADISRV.EXE
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Mobiel Apple apparaat (Apple Mobile Device) - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AuthenTec Fingerprint Service (ATService) - AuthenTec, Inc. - C:\Program Files\Fingerprint Sensor\AtService.exe
O23 - Service: Bonjour-service (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HP Service (hpsrv) - Hewlett-Packard Corporation - C:\Windows\system32\Hpservice.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod-service (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 11192 bytes
Mark2206
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Posts: 6
Joined: November 15th, 2009, 10:22 am
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Re: Computer running slower than it is supposed to be

Unread postby askey127 » November 18th, 2009, 8:04 pm

Hi Mark2206,
that is a heuristic detection, meaning an older flash player may have a vulnerability.
-----------------------------------------------
Please Note Our Policy on the Use of P2P (Person to Person / Peer to Peer) file sharing programs
It is posted here: http://malwareremoval.com/forum/viewtopic.php?f=11&t=33112
As a condition of receiving our help, I have included the P2P program BitComet in the removal instructions below, so we are not wasting our time.
------------------------------------------------
Remove Programs Using Control Panel(Vista)
From Start, Control Panel, click on Uninstall a program under the Programs heading.
Right click each Entry, as follows, one by one, if it exists, choose Uninstall/Change, and give permission to Continue:
BitComet
Take extra care in answering questions posed by any Uninstaller. Some questions may be worded to deceive you into Keeping the program.
-----------------------------------------------------------
Remove Registry items with HighjackThis. Start HijackThis.
Click Do System Scan Only. When the Scan is complete, Check the following entries:
(Some of these lines may be missing)
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.3.7.16.dll/206 (file missing)
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.3.7.16.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
----------------------------------------------
If you go to this site, it will display your currently installed Flash Player version:
http://kb2.adobe.com/cps/155/tn_15507.html
It will show some version numbers, formatted like 10.0.22.4
Copy down the version numbers and post in your next reply, please.
------------------------------------------
UNINSTALL Flash Player using this:
http://kb2.adobe.com/cps/141/tn_14157.html
-------------------
REBOOT
-------------------
Get the Newest Version Flash Player
http://get.adobe.com/flashplayer/ (Be sure to UNCHECK the Toolbar)
Let me know how it goes.
askey127
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askey127
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Re: Computer running slower than it is supposed to be

Unread postby Mark2206 » November 19th, 2009, 8:44 pm

Dear Askey,

I have done anything that you asked me to do.
The flash player version that I was:
WIN 10,0,32,18
According to the table below this was the latest version already, which makes the detections quite strange imo?

Is my computer clean? I dont know yet if I still have problems with internet explorer or these detections.

Please let me know if you need anything.

Mark
Mark2206
Active Member
 
Posts: 6
Joined: November 15th, 2009, 10:22 am

Re: Computer running slower than it is supposed to be

Unread postby askey127 » November 20th, 2009, 7:15 am

Mark2206
Now let's see if there is anything on the machine that shouldn't be there.
-----------------------------------------------------------
Retrieve the List of Installed programs Using HJT
Open HijackThis, click Open The Misc Tools Section. Then scroll down the list if you need to, click Open Uninstall Manager and Save List...
The List of installed programs will automatically be saved as uninstall_list.txt in your HiJackThis folder.
In addition, the list opens in Notepad so you can also save as another name in another location if you wish.
Please paste the contents into your next reply.
----------------------------------------------------------------------------------
Download and Run MalwareBytes' Anti-Malware
Please go here to the Download Location, click on Download.
  • After clicking on the download and choosing Save, the "Save to location" dialog will come up.
  • Click the browse folders button, then click on Desktop on the left as the location for the installer and click Save again. Close the dialog when the download is complete.
  • You should now have a desktop icon named mbam-setup.exe.
  • Right click it, choose Run as administrator and Continue
  • Let it install where it wants to, with the default settings, and click Finish.
  • If an update is found, it will download and install the latest version. A shield symbol will show on the desktop icon while it is updating, and will disappear when it's done.
  • If necessary, start Malwarebytes Anti-Malware again.
  • Once the program has started up, select Perform Quick Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • If it found any malware items. Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location, and post the contents in your reply.
  • The log can also be found using the "Logs" tab in the program. You can click any log listed to open its contents. The logs are listed and named by time/date stamp.
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Re: Computer running slower than it is supposed to be

Unread postby Mark2206 » November 20th, 2009, 2:20 pm

Hi Askey,

I have perform the actions you asked from me, here are the logs that you have requested.
I am still having the problem that Internet Explorer isnot responding quite often. So far I have not received any warnings from Symantec yet...

Uninstall list:

2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
2007 Microsoft Office Suite Service Pack 2 (SP2)
Acrobat.com
ActivClient 6.1 x86
Adobe AIR
Adobe AIR
Adobe Download Manager
Adobe Flash Player 10 ActiveX
Adobe Reader 9.2
Adobe Shockwave Player 11.5
AFPL Ghostscript 8.53
AFPL Ghostscript Fonts
Agere Systems HDA Modem
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AuthenTec Fingerprint System
AviSynth 2.5
Bonjour
Cisco Systems VPN Client 5.0.03.0560
Combined Community Codec Pack 2009-09-09
Commandos 2: Men of Courage
CSY screensaver 2009
CutePDF Writer 2.7
DVD Flick 1.3.0.7
ffdshow [rev 2844] [2009-03-30]
GSview 4.8
HijackThis 2.0.2
Holland Poker
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP 3D DriveGuard
HP MULTIPLE MODEM INSTALLER for VISTA
HP Quick Launch Buttons
HP Update
HP Wireless Assistant
Intel(R) Network Connections Drivers
Intel® Matrix Storage Manager
InterVideo DVD Check
InterVideo WinDVD
iTunes
Java(TM) 6 Update 15
LightScribe System Software 1.12.37.1
LiveUpdate 3.2 (Symantec Corporation)
MATLAB R2008b
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (Dutch) 2007
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (Dutch) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (Dutch) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office IME (Chinese (Simplified)) 2007
Microsoft Office IME (Chinese (Traditional)) 2007
Microsoft Office IME (Japanese) 2007
Microsoft Office IME (Korean) 2007
Microsoft Office InfoPath MUI (Dutch) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Language Pack 2007 - Dutch/Nederlands
Microsoft Office O MUI (Dutch) 2007
Microsoft Office OneNote MUI (Dutch) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (Dutch) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (Dutch) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (Arabic) 2007
Microsoft Office Proof (Basque) 2007
Microsoft Office Proof (Bulgarian) 2007
Microsoft Office Proof (Catalan) 2007
Microsoft Office Proof (Chinese (Simplified)) 2007
Microsoft Office Proof (Chinese (Traditional)) 2007
Microsoft Office Proof (Croatian) 2007
Microsoft Office Proof (Czech) 2007
Microsoft Office Proof (Danish) 2007
Microsoft Office Proof (Dutch) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (Estonian) 2007
Microsoft Office Proof (Finnish) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Galician) 2007
Microsoft Office Proof (German) 2007
Microsoft Office Proof (Greek) 2007
Microsoft Office Proof (Gujarati) 2007
Microsoft Office Proof (Hebrew) 2007
Microsoft Office Proof (Hindi) 2007
Microsoft Office Proof (Hungarian) 2007
Microsoft Office Proof (Italian) 2007
Microsoft Office Proof (Japanese) 2007
Microsoft Office Proof (Kannada) 2007
Microsoft Office Proof (Korean) 2007
Microsoft Office Proof (Latvian) 2007
Microsoft Office Proof (Lithuanian) 2007
Microsoft Office Proof (Marathi) 2007
Microsoft Office Proof (Norwegian (Bokmål)) 2007
Microsoft Office Proof (Norwegian (Nynorsk)) 2007
Microsoft Office Proof (Polish) 2007
Microsoft Office Proof (Portuguese (Brazil)) 2007
Microsoft Office Proof (Portuguese (Portugal)) 2007
Microsoft Office Proof (Punjabi) 2007
Microsoft Office Proof (Romanian) 2007
Microsoft Office Proof (Russian) 2007
Microsoft Office Proof (Serbian (Latin)) 2007
Microsoft Office Proof (Slovak) 2007
Microsoft Office Proof (Slovenian) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proof (Swedish) 2007
Microsoft Office Proof (Tamil) 2007
Microsoft Office Proof (Telugu) 2007
Microsoft Office Proof (Thai) 2007
Microsoft Office Proof (Turkish) 2007
Microsoft Office Proof (Ukrainian) 2007
Microsoft Office Proof (Urdu) 2007
Microsoft Office Proofing (Dutch) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Kit 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Proofing Tools Kit 2007
Microsoft Office ProofMUI (English) 2007
Microsoft Office Publisher MUI (Dutch) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (Dutch) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office SharePoint Designer 2007 Service Pack 2 (SP2)
Microsoft Office SharePoint Designer MUI (Dutch) 2007
Microsoft Office Visio 2007 Service Pack 2 (SP2)
Microsoft Office Visio 2007 Service Pack 2 (SP2)
Microsoft Office Visio 2007 Service Pack 2 (SP2)
Microsoft Office Visio 2007 Service Pack 2 (SP2)
Microsoft Office Visio Language Pack 2007 - Dutch/Nederlands
Microsoft Office Visio MUI (Dutch) 2007
Microsoft Office Visio MUI (English) 2007
Microsoft Office Visio Professional 2007
Microsoft Office Visio Professional 2007
Microsoft Office VisMUI (Dutch) 2007
Microsoft Office Word MUI (Dutch) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office X MUI (Dutch) 2007
Microsoft Outlook Web Access S/MIME (2007)
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MiKTeX 2.6
MSVCRT
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB954430)
NVIDIA Drivers
OGA Notifier 2.0.0048.0
PokerStars
QLBCASL
QuickTime
RICOH R5C853 Media Driver Ver.1.02.00.17
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Business
Roxio Creator Business v10
Roxio Creator Copy
Roxio Creator Data
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB973704)
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB973593)
Security Update for Microsoft Office Outlook 2007 (KB972363)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB969693)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Skype web features
Skype™ 4.1
Sonic CinePlayer Decoder Pack
SopCast 3.2.4
Spelling Dictionaries Support For Adobe Reader 9
Symantec AntiVirus
Synaptics Pointing Device Driver
TeXnicCenter Version 1 Beta 7.01 (Greengrass)
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Visio 2007 Help (KB963666)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb975960)
Update voor Microsoft Office Excel 2007 Help (KB963678)
Update voor Microsoft Office Powerpoint 2007 Help (KB963669)
Update voor Microsoft Office Word 2007 Help (KB963665)
Vodafone Mobile Connect Lite
Windows Live - Hulpprogramma voor uploaden
Windows Live aanmeldhulp
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Messenger
WinZip
Wolfram Mathematica 7 (M-WIN-P 7.0.0 1148353)
Wolfram Notebook Indexer 2.0
Xvid 1.2.1 final uninstall


Mbam-log:

Malwarebytes' Anti-Malware 1.41
Database version: 3202
Windows 6.0.6002 Service Pack 2

20-11-2009 19:17:44
mbam-log-2009-11-20 (19-17-44).txt

Scan type: Quick Scan
Objects scanned: 143275
Time elapsed: 3 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Mark2206
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Posts: 6
Joined: November 15th, 2009, 10:22 am

Re: Computer running slower than it is supposed to be

Unread postby askey127 » November 20th, 2009, 3:47 pm

Mark2206
Really nothing bad on there so far.
-----------------------------------------------------------
Download ATF Cleaner by Atribune © from here : http://www.atribune.org/ccount/click.php?id=1
It is a stand-alone program that does not need to be "installed". Save it to a convenient location and make a shortcut on your desktop.
Double-click ATF-Cleaner.exe or your shortcut to run the program.
Under Main, choose Select All
Click Empty Selected

If you use Firefox,
Click Firefox in the top bar, and choose Select All
Click on Empty Selected
NOTE: If you would like to keep any saved passwords, please click No at the prompt.

If you use Opera,
Click Opera in the top bar, and choose Select All
Click on Empty Selected
NOTE: If you would like to keep any saved passwords, please click No at the prompt.

When it tells you how much has been removed, click Exit from the Main window.
--------------------------------------------------------
Check Disk for Space (Vista)
Go to Start, Computer, right click the Local drive C: and choose Properties.
Please record what it reports for Used space and Free space on the drive and report that back in your next post.

Now let's be sure nothing else got on there:
-----------------------------------------------------
Run an Online Kaspersky WebScan
  • Please go to Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the Program and Database downloads have finished, (may take a while), Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post the contents of this log in your next reply.
askey127
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Re: Computer running slower than it is supposed to be

Unread postby Mark2206 » November 22nd, 2009, 7:23 am

Dear Askey,

I have performed all the actions. In the meanwhile Symantec again came up with the notification that it had to delete files from the Bloodhound.Exploit.193 and the Trojan.Swifi virus. So there might still be something in my computer.

My local C: drive has 34.3 GB of memory in use and 40.6 is still free.

The log of the Kaspersky scan is atttached below, this one found something.

Thank you in advance!


--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Saturday, November 21, 2009
Operating system: Microsoft Windows Vista Enterprise Edition, 32-bit Service Pack 2 (build 6002)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Saturday, November 21, 2009 08:53:28
Records in database: 3254855
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Objects scanned: 175927
Threats found: 4
Infected objects found: 5
Suspicious objects found: 0
Scan duration: 01:28:44


File name / Threat / Threats count
C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0C80000F\4EB8D109.VBN Infected: Backdoor.Win32.Rbot.aeov 1
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0C80000F\4EB8D109.VBN Infected: Backdoor.Win32.Rbot.aeov 1
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0DB00002\4FB7F714.VBN Infected: Exploit.SWF.Agent.az 1
C:\Users\s040747\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\16\45c63a90-1e2476a1 Infected: Trojan-Downloader.Java.Agent.ab 1
D:\Backup\AppData\Local\Temp\HPSUX2RQ.ZW6\selfupdate_5_2_0_13.exe Infected: not-a-virus:FraudTool.Win32.Agent.adv 1

Selected area has been scanned.
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Posts: 6
Joined: November 15th, 2009, 10:22 am

Re: Computer running slower than it is supposed to be

Unread postby askey127 » November 22nd, 2009, 8:33 am

Mark2206,
The items showing in the Symantec Quarantine have been rendered harmless.
This should take care of the remaining items.
----------------------------------------------------------
Download and Install CCleaner
  • Download the CCleaner Installer from here . Choose the Slim version. You can save it to your desktop.
  • Double click on ccsetupXXX_slim.exe to start the installation of CCleaner. (XXX is the version number)
  • Click OK
  • Click Next
  • Click I agree
  • Click Next
  • Click Install
  • Once the installation has finished, click Finish
You can now delete the installer ccsetupxxx_slim.exe from your desktop.

Start CCleaner.
Click the Options icon on the left, and Uncheck the box labeled Only delete files in Windows Temp folders older than 24 hours.
Click the Cleaner icon in the upper left
It will come up in the Windows tab (at the top)
Under Internet Explorer, check averything except Autocomplete Form History
Under Windows Explorer, check all the boxes
Under System, check all but the last two shortcuts boxes
Under Advanced, check only the first box Old prefetch data
Now Click the Applications tab at the top
Check every box on that page.
Close any otheropen windows, especially any browser
In the lower right of the Window, click Run Cleaner

When it is done you can reset CCleaner for normal operation and keep it if you wish.
Click the Options icon on the left, and Check the box labeled Only delete files in Windows Temp folders older than 24 hours.
(Be aware that if you perform a CCleaner update through the main website, the update may include a prechecked Yahoo toolbar, which I would advise you to reject).

I would then reboot and run a full scan with your Symantec Anti-Virus and note carefully anything it removes.
Let me know how it goes.
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Re: Computer running slower than it is supposed to be

Unread postby Mark2206 » November 23rd, 2009, 1:03 pm

Dear Askey,

I performed the task with CCleaner and ran a full scan with Symantec afterwards and it did not report any threads.

So far I have not received any warnings of infections yet and IE seems to function better, allthough it sometimes still has the tendency to become non responding. However, this might also have nothing to do with any malware or things like that.

Is there anything else that I should do?

Thanks for the help!

Mark
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Posts: 6
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Re: Computer running slower than it is supposed to be

Unread postby askey127 » November 23rd, 2009, 1:55 pm

Mark,
A couple items:
You should update your Java. We will do that here.

I am not sure about Holland Poker, but I can tell you that 99% of all poker sites deliver tracking and/or infectious material to "customers", usually without notice.
The only exception we know of as clean is PokerStars, which I see you have also.

------------------------------------------------
Remove Programs Using Control Panel(Vista)
From Start, Control Panel, click on Uninstall a program under the Programs heading.
Right click each Entry, as follows, one by one, if it exists, choose Uninstall/Change, and give permission to Continue:

Java(TM) 6 Update 15

Take extra care in answering questions posed by any Uninstaller. Some questions may be worded to deceive you into Keeping the program.
------------------------------------------------------------
Download the latest version of Java Runtime Environment here : http://java.sun.com/javase/downloads/index.jsp, and install it to your computer.
Scroll down - It is currently the 5th item on the page (the page changes often), called JRE 6 Update 17
Select Windows and multi-language, and check to agree to the license.
Choose Windows Offline installation version.
Download it, choose Save, and save it to your desktop.
Right-click it and "Run As Administrator", and it will install the newest version of Java for you to use.
You can then remove the Installer from your desktop.

Your machine looks clean to me now. Good luck.
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Re: Computer running slower than it is supposed to be

Unread postby Mark2206 » November 25th, 2009, 9:54 am

Ok, I have updated the version of Java so I hope that everything is little better now.

Thank you for all the help.

Mark
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Re: Computer running slower than it is supposed to be

Unread postby askey127 » November 25th, 2009, 12:02 pm

this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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