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pop-up virus on my computer....please help me

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Re: pop-up virus on my computer....please help me

Unread postby peku006 » November 25th, 2009, 12:11 pm

Hi jet222

looks good :D

1 - Clean temp files

  • Please download TFC to your desktop
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click Yes to reboot.

NOTE: Save your work.TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

2 - Eset online scannner

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go here then click on: Image
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

How's the computer running now? Any problems?

Thanks peku006
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Re: pop-up virus on my computer....please help me

Unread postby jet222 » November 25th, 2009, 2:02 pm

below is the log from the third computer, i am assuming all is clean with that one. do you think the first computer that had the infection is 100% clean and safe to connect to the network again?


ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# IEXPLORE.EXE=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=f966ad5c1588c645b48db853b6481f5c
# end=stopped
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2009-11-25 05:08:53
# local_time=2009-11-25 12:08:53 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=516 16774485 100 100 0 25124332 0 0
# compatibility_mode=2560 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=18976
# found=0
# cleaned=0
# scan_time=359
esets_scanner_update returned -1 esets_gle=53251
# version=7
# IEXPLORE.EXE=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=f966ad5c1588c645b48db853b6481f5c
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2009-11-25 05:58:39
# local_time=2009-11-25 12:58:39 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=516 16774485 100 100 0 25124775 0 0
# compatibility_mode=2560 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=109162
# found=0
# cleaned=0
# scan_time=2902
jet222
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Posts: 32
Joined: November 11th, 2009, 2:30 pm

Re: pop-up virus on my computer....please help me

Unread postby peku006 » November 25th, 2009, 2:57 pm

Hi jet222

This computer is also clean :D

do you think the first computer that had the infection is 100% clean and safe to connect to the network again?

I can not say it is 100% sure, but I'm 99% sure that it is clean and it is safe to connect to the network again
Do you remember ;)
We can attempt to clean this machine but i can't guarantee that it will be 100% secure afterwards.


Do this for all machines

To remove all of the tools we used and the files and folders they created do the following:

Download OTC by Old Timer and save it to your Desktop.

  • Double-click OTC.exe
  • Click the CleanUp! button
  • Select Yes when the Begin cleanup Process? Prompt appears
  • If you are prompted to Reboot during the cleanup, select Yes
  • The tool will delete itself once it finishes, if not delete it by yourself

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Disable and Enable System Restore-WINDOWS XP
This is a good time to clear your existing system restore points and establish a new clean restore point:

Turn off System Restore
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • Check Turn off System Restore.
  • Click Apply, and then click OK.
  • Reboot.
Turn ON System Restore
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • UN-Check *Turn off System Restore*.
  • Click Apply, and then click OK.
This will remove all restore points except the new one you just created.

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.
http://www.update.microsoft.com

==================================================================================================

Here are some things that I think are worth having a look at if you don't already know a bout them:.

  • WinPatrol
    As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.
  • SpywareBlaster
    SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing on your computer. If you don't know what ActiveX controls are, see HERE. You can download SpywareBlaster from HERE.
  • Hosts File
    For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.
  • Use an alternative Internet Browser
    Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead: Firefox or Opera

Here is a great article by miekiemoes How to prevent Malware.

Finally I am trying to make one point very clear. It is ABSOLUTELY ESSENTIAL to keep all of your security programs up to date.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Happy surfing and stay clean!

peku006
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Re: pop-up virus on my computer....please help me

Unread postby jet222 » November 26th, 2009, 11:06 pm

thank you for all your help, greatly appreciated
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Posts: 32
Joined: November 11th, 2009, 2:30 pm

Re: pop-up virus on my computer....please help me

Unread postby peku006 » November 27th, 2009, 5:14 am

As this issue appears to be resolved, this topic is now closed.

We are pleased to have been some help in getting you clean.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read :
Donations For Malware Removal
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