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Virus can't be removed

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Virus can't be removed

Unread postby jhef83 » November 1st, 2009, 3:11 pm

My antivirus quarantines a virus every time I start Mozilla. Recently Windows failed to load. I disabled System INI at start up to get Windows to load. globalroot\systemroot\system32\gxvxckcvamlotvekjcdbiyuxctjdxvvtasl.ddl is the name of the infected file. Very wll hidden Trojan downloader from what I've read. I don't do any banking on this computer. Mostly gaming. My defrager and system restore do not function. this is a home built computer with no restore discs and the Windows install disc is gone. I downloaded a Malware remover but it won't open.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:46:27 PM, on 11/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaMonitor.exe
C:\Program Files\Xfire\xfire.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jeff\Desktop\pbsetup\pbsetup.exe
C:\Program Files\NYKO\Gamepad Mapping Tools\ngpmap.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: ::1 localhost
O1 - Hosts: 91.212.127.226 osguardpro.microsoft.com
O1 - Hosts: 91.212.127.226 os-guardpro.com
O1 - Hosts: 91.212.127.226 http://www.os-guardpro.com
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O2 - BHO: AVG Safe Search - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O3 - Toolbar: Veoh Video Compass - {52836EB0-631A-47B1-94A6-61F9D9112DAE} - C:\Program Files\Veoh Networks\Veoh Video Compass\SearchRecsPlugin.dll
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [VeohPlugin] "C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - HKCU\..\Run: [SYSDLL] SYSDLL
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKUS\S-1-5-18\..\Run: [SYSDLL] SYSDLL (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [SYSDLL] SYSDLL (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/s ... wflash.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.150,85.255.112.69
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 85.255.112.150,85.255.112.69
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.150,85.255.112.69
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - (no file)
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Eraser Service (EraserSvc10910) - Unknown owner - C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security Services) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
O23 - Service: Verizon Internet Security Suite SafeConnectAgent (RadialpointSafeConnectAgent) - Sana Security - C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe

--
End of file - 8848 bytes
jhef83
Active Member
 
Posts: 2
Joined: November 1st, 2009, 2:53 pm
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Re: Virus can't be removed

Unread postby peku006 » November 4th, 2009, 12:51 pm

Hello and welcome to Malware Removal.

My name is peku006 and I will be helping you to remove any infection(s) that you may have.
I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

Please observe these rules while we work:

  • If you don't know or understand something please don't hesitate to ask
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • It is important that you reply to this thread. Do not start a new topic.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Absence of symptoms does not mean that everything is clear.

1 - Download and Run Malwarebytes' Anti-Malware
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

2 - download and run RSIT

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt<- (will be maximized) and info.txt<- (will be minimized)

3 - Status Check
Please reply with

1.the logs from RSIT (log.txt ,info.txt)
2. the Malwarebytes' Anti-Malware Log

Thanks peku006
User avatar
peku006
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Posts: 3357
Joined: May 14th, 2007, 2:18 pm
Location: Norway

Re: Virus can't be removed

Unread postby jhef83 » November 4th, 2009, 8:54 pm

Hello Peku006. I downloaded Malwarebytes but it doesn't respond. If I click on it my screen goes black for a second and that's it. I tried to uninstall it and I can't do that either. System restore and disc defrag are unresponsive too.
jhef83
Active Member
 
Posts: 2
Joined: November 1st, 2009, 2:53 pm

Re: Virus can't be removed

Unread postby peku006 » November 5th, 2009, 4:06 am

Hi jhef83

We will continue with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:
This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
If you need help to disable your protection programs see here.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply

Thanks peku006
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peku006
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Posts: 3357
Joined: May 14th, 2007, 2:18 pm
Location: Norway

Re: Virus can't be removed

Unread postby peku006 » November 8th, 2009, 9:48 am

Due to a lack of response, this topic is now closed

If you still require help, please open a new thread in the Malware Removal forum, include a
fresh HijackThis log, and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site,
please read Donations For Malware Removal
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peku006
MRU Emeritus
MRU Emeritus
 
Posts: 3357
Joined: May 14th, 2007, 2:18 pm
Location: Norway
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