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Cannot Send or Receive email - possible malware?

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Cannot Send or Receive email - possible malware?

Unread postby Chris Burrows » October 19th, 2009, 5:24 pm


Everytime when I check my email using either Outlook Express or Windows Live Mail I get duplicates of the same emails (I now have 10 copies of every email). None of my new mail comes through and I get the following error:

Unable to send or receive messages for the Hotmail account.

Server Error: 0x800CCC90
Server Response: -ERR POP3 server failed to process your request
Server: 'pop3.live.com'
Windows Live Mail Error ID: 0x800420CD
Protocol: POP3
Port: 995
Secure(SSL): Yes

Now I didn't think that this was a Malware issue but this guy had a similar problem and it seemed to fix it:

Here is my HijackThis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:09:54 AM, on 20/10/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\Program Files\Google\Update\\GoogleCrashHandler.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Winamp\Winampa.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Sibelius Software\Sibelius 5\Sibelius.exe
C:\Program Files\Winamp\winamp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Live\Mail\wlmail.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Chris\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=14974&l=dis
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dll
O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

End of file - 3529 bytes

Please help me!
Thank you! Chris xxxxx
Chris Burrows
Active Member
Posts: 1
Joined: October 19th, 2009, 5:12 pm
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Re: Cannot Send or Receive email - possible malware?

Unread postby MWR 3 day Mod » October 22nd, 2009, 8:15 pm


We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
MWR 3 day Mod
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Posts: 2534
Joined: April 4th, 2008, 8:40 am

Re: Cannot Send or Receive email - possible malware?

Unread postby NonSuch » October 26th, 2009, 12:26 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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