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most of the services have been shut down

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most of the services have been shut down

Unread postby clouduster » October 5th, 2009, 3:13 pm

My daughter's computer all of a sudden had most of the services shut down and I cannot restart most of them. It appears that something has infected the computer but nothing shows up on several different antivirus software scans. Here is my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:49:10 PM, on 10/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv42.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AT&&T Toolbar - {4E7BD74F-2B8D-469E-94BE-FD60BB9AAE29} - C:\PROGRA~1\ATTTOO~1\ATTTOO~1.DLL (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: AT&&T Toolbar - {4E7BD74F-2B8D-469E-94BE-FD60BB9AAE29} - C:\PROGRA~1\ATTTOO~1\ATTTOO~1.DLL (file missing)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R340 Series on DIONNAZ] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P46 "Auto EPSON Stylus Photo R340 Series on DIONNAZ" /O18 "\\DIONNAZ\EPSONSty" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R340 Series on THINKPAD] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P47 "Auto EPSON Stylus Photo R340 Series on THINKPAD" /O19 "\\THINKPAD\Printer3" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SecurDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1005\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" (User '?')
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1005\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User '?')
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1005\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User '?')
O4 - HKUS\.DEFAULT\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'Default user')
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 3.1\resources\en-US\local\search.html
O8 - Extra context menu item: &Search - ?p=ZJman000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Danielle\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/house ... hcImpl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v ... 6883202031
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 8511717765
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/B ... ofupld.cab
O16 - DPF: {C915801D-6F00-49CD-8A9A-8DE5C11ADDC1} (Pixami Drag/Drop Upload UI Control) - http://www.photoworks.com/pixami/DragDropUploader.cab
O16 - DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} (Java Plug-in 1.6.0_11) -
O16 - DPF: {EFD1E13D-1CB3-4545-B754-CA410FE7734F} (Photo Upload Plugin Class) - http://www.costcophotocenter.com/upload ... ontrol.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O21 - SSODL: shellservice - {8FB2D6CA-E258-48CF-9DAB-EEFB735E225C} - C:\WINDOWS\system32\config\atww\ShellService.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
O23 - Service: WUSB54Gv42SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe

--
End of file - 13289 bytes

Thank you in advance
clouduster
Active Member
 
Posts: 10
Joined: October 5th, 2009, 3:00 pm
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Re: most of the services have been shut down

Unread postby km2357 » October 8th, 2009, 2:15 pm

Hello and welcome to Malware Removal.

My name is km2357 and I will be helping you to remove any infection(s) that you may have.

I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

If for any reason you do not understand an instruction or are just unsure then please do not guess, simply post back with your questions/concerns and we will go through it again.

Please do not start another thread or topic, I will assist you at this thread until we solve your problems.

Lastly the fix may take several attempts and my replies may take some time but I will stick with it if you do the same.

Sorry for the delay in replying, the forum is very busy. If you still need help, please post a fresh HiJackThis Log
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km2357
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Posts: 3007
Joined: January 30th, 2007, 2:48 pm
Location: California

Re: most of the services have been shut down

Unread postby clouduster » October 8th, 2009, 3:35 pm

Right now I am away from the computer but I will be able to post the new log by Sunday night or monday. Thanks for the reply.
clouduster
Active Member
 
Posts: 10
Joined: October 5th, 2009, 3:00 pm

Re: most of the services have been shut down

Unread postby km2357 » October 9th, 2009, 1:10 am

clouduster wrote:Right now I am away from the computer but I will be able to post the new log by Sunday night or monday. Thanks for the reply.


Ok, thanks for letting me know. :)
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km2357
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Joined: January 30th, 2007, 2:48 pm
Location: California

Re: most of the services have been shut down

Unread postby clouduster » October 12th, 2009, 10:38 am

Here is the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:32:44 AM, on 10/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\msiexec.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ts.mcafeehelp.com/dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AT&&T Toolbar - {4E7BD74F-2B8D-469E-94BE-FD60BB9AAE29} - C:\PROGRA~1\ATTTOO~1\ATTTOO~1.DLL (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: AT&&T Toolbar - {4E7BD74F-2B8D-469E-94BE-FD60BB9AAE29} - C:\PROGRA~1\ATTTOO~1\ATTTOO~1.DLL (file missing)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R340 Series on DIONNAZ] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P46 "Auto EPSON Stylus Photo R340 Series on DIONNAZ" /O18 "\\DIONNAZ\EPSONSty" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [Auto EPSON Stylus Photo R340 Series on THINKPAD] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAJA.EXE /P47 "Auto EPSON Stylus Photo R340 Series on THINKPAD" /O19 "\\THINKPAD\Printer3" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Uniblue Registry Booster2] C:\Program Files\Uniblue\RegistryBooster2\RegistryBooster.exe /S
O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1150596.exe -Update -1150596 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.mos.org/sln/Leonardo/ExploringLinearPerspective.html"
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1007\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1007\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" (User '?')
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1007\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User '?')
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1007\..\Run: [Uniblue Registry Booster2] C:\Program Files\Uniblue\RegistryBooster2\RegistryBooster.exe /S (User '?')
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1007\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime (User '?')
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1007\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden (User '?')
O4 - HKUS\S-1-5-21-3936177811-232727772-2173802863-1007\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1150596.exe -Update -1150596 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.mos.org/sln/Leonardo/ExploringLinearPerspective.html" (User '?')
O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User '?')
O4 - HKUS\.DEFAULT\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'Default user')
O8 - Extra context menu item: &Search - ?p=ZJman000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Danielle\Start Menu\Programs\IMVU\Run IMVU.lnk
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/house ... hcImpl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v ... 6883202031
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 8511717765
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/B ... ofupld.cab
O16 - DPF: {C915801D-6F00-49CD-8A9A-8DE5C11ADDC1} (Pixami Drag/Drop Upload UI Control) - http://www.photoworks.com/pixami/DragDropUploader.cab
O16 - DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} (Java Plug-in 1.6.0_11) -
O16 - DPF: {EFD1E13D-1CB3-4545-B754-CA410FE7734F} (Photo Upload Plugin Class) - http://www.costcophotocenter.com/upload ... ontrol.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O21 - SSODL: shellservice - {8FB2D6CA-E258-48CF-9DAB-EEFB735E225C} - C:\WINDOWS\system32\config\atww\ShellService.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

--
End of file - 13706 bytes
clouduster
Active Member
 
Posts: 10
Joined: October 5th, 2009, 3:00 pm

Re: most of the services have been shut down

Unread postby km2357 » October 12th, 2009, 2:32 pm

Step # 1: Remove Hijackthis Entries

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):


    O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)

    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

    O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)

    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

    O8 - Extra context menu item: &Search - ?p=ZJman000


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.


Step # 2 Download and run DDS

Download DDS and save it to your desktop from here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop. Post them back to your topic.



Step # 3: Download and Run Gmer

Please download gmer.zip from Gmer and save it to your desktop.

***Please close any open programs ***

Double-click gmer.exe. The program will begin to run.

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised by a trained Security Analyst


If possible rootkit activity is found, you will be asked if you would like to perform a full scan.
  • Click No.
  • Once the scan is complete, you may receive another notice about rootkit activity.
  • Click OK.
  • GMER will produce a log. Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.
If you do not receive notice about possible rootkit activity remain on the Rootkit/Malware tab & make sure the 'Show All' button is unticked.
  • Click the Scan button and let the program do its work. GMER will produce a log.
  • Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.

DO NOT touch the PC at ALL for Whatever reason/s until it has 100% completed its scan, or attempted scan in case of some error etc !

Please post the results from the GMER scan in your reply.


In your next post/reply, I need to see the following:

1. The two DDS Logs (DDS and Attach.txt)
2. The GMER Log

Use multiple posts if you can't fit everything into one post.
User avatar
km2357
MRU Master
MRU Master
 
Posts: 3007
Joined: January 30th, 2007, 2:48 pm
Location: California

Re: most of the services have been shut down

Unread postby clouduster » October 12th, 2009, 2:58 pm

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-10-12.01)


==== Disk Partitions =========================


==== Disabled Device Manager Items =============

==== System Restore Points ===================

No restore point in system.

==== Installed Programs ======================

Ad-Aware
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.3
Adobe Shockwave Player 11.5
Adobe® Photoshop® Album Starter Edition 3.2
Apple Mobile Device Support
Apple Software Update
ArcSoft PhotoImpression 5
AT&T Toolbar
AVG Free 8.5
Banctec Service Agreement
BellSouth Application Management
Bonjour
BUM
Canon CanoScan Toolbox 4.1
CCScore
Conexant D850 56K V.9x DFVc Modem
Critical Update for Windows Media Player 11 (KB959772)
DataPilot
DataPilot USB Driver Pack
DealBook 360
Dell Driver Reset Tool
Dell System Restore
DellSupport
Digital Line Detect
EPSON Print CD
EPSON Printer Software
EPSON SPR340 User's Guide
EPSON Web-To-Page
ESPNMotion
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESShelp
ESSini
ESSPCD
ESSSONIC
ESSTOOLS
essvatgt
essvcpt
FastAccess® DSL Help Center 4.3
FlightCrew Connector
GemMaster Mystic
Google Earth
Google Toolbar for Internet Explorer
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
HouseCall 6.6
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
Intel(R) PROSet for Wired Connections
Internet Explorer Default Page
iTunes
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) 6 Update 12
Java(TM) 6 Update 3
Java(TM) 6 Update 7
kgcbase
KODAK EASYSHARE Gallery Upload ActiveX Control
Kodak EasyShare software
KSU
LightScribe System Software 1.14.19.1
LogMeIn
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft IntelliPoint 5.4
Microsoft IntelliType Pro 5.4
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Professional
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MobileMe Control Panel
Modem Helper
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Nero 7 Essentials
neroxml
Netflix Movie Viewer
NetWaiting
Nokia Connectivity Cable Driver
Nokia PC Connectivity Solution
Nokia PC Suite
Notifier
OfotoXMI
OTtBP
OTtBPSDK
PowerDVD 5.3
QuickTime
RealPlayer Basic
Rhapsody Player Engine
Safari
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
SFR
SFR2
SHASTA
SimCity 4 Deluxe
SKIN0001
SKINXSDK
Sonic DLA
Sonic Encoders
Sonic MyDVD
Sonic RecordNow!
Sonic Update Manager
Spybot - Search & Destroy
staticcr
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB971930)
Update for Windows Internet Explorer 8 (KB973874)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB943729)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951618-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
Update Rollup 2 for Windows XP Media Center Edition 2005
USB-IrDA Adapter
USB Converter Driver
USB Modem Driver
USB Universal Driver
VC 9.0 Runtime
VPRINTOL
WebFldrs XP
Windows Driver Package - Nokia Modem (06/12/2006 6.81.0.21)
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage v1.3.0254.0
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Media Connect
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 10
Windows Media Player 11
Windows Search 4.0
Windows XP Media Center Edition 2005 KB888316
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
WIRELESS
WordPerfect Office 12
ZoneAlarm

==== End Of File ===========================
clouduster
Active Member
 
Posts: 10
Joined: October 5th, 2009, 3:00 pm

Re: most of the services have been shut down

Unread postby clouduster » October 12th, 2009, 2:59 pm

DDS (Ver_09-10-12.01) - NTFSx86
Run by Danielle at 14:54:57.95 on Mon 10/12/2009
Internet Explorer: 8.0.6001.18702

============== Running Processes ===============


============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/webhp?sourceid=navclient&ie=UTF-8
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uSearchMigratedDefaultURL = hxxp://www.mywebsearch.com/jsp/cfg_redi ... searchfor={searchTerms}
uInternet Connection Wizard,ShellNext = hxxp://ts.mcafeehelp.com/dell
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Uniblue Registry Booster2] c:\program files\uniblue\registrybooster2\RegistryBooster.exe /S
uRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1150596.exe -Update -1150596 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.mos.org/sln/Leonardo/ExploringLinearPerspective.html"
mRun: [Auto EPSON Stylus Photo R340 Series on DIONNAZ] c:\windows\system32\spool\drivers\w32x86\3\e_fatiaja.exe /p46 "auto epson stylus photo r340 series on dionnaz" /o18 "\\dionnaz\EPSONSty" /M "Stylus Photo R340"
mRun: [Auto EPSON Stylus Photo R340 Series on THINKPAD] c:\windows\system32\spool\drivers\w32x86\3\e_fatiaja.exe /p47 "auto epson stylus photo r340 series on thinkpad" /o19 "\\thinkpad\Printer3" /M "Stylus Photo R340"
mRun: [type32] "c:\program files\microsoft intellitype pro\type32.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\point32.exe"
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\danielle\start menu\programs\imvu\Run IMVU.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/house ... hcImpl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://v5.windowsupdate.microsoft.com/v ... 6883202031
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftup ... 8511717765
DPF: {6F750200-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/B ... ofupld.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {C915801D-6F00-49CD-8A9A-8DE5C11ADDC1} - hxxp://www.photoworks.com/pixami/DragDropUploader.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/aut ... s-i586.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/sh ... wflash.cab
DPF: {EFD1E13D-1CB3-4545-B754-CA410FE7734F} - hxxp://www.costcophotocenter.com/upload ... ontrol.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll
Notify: LMIinit - LMIinit.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SSODL: shellservice - {8FB2D6CA-E258-48CF-9DAB-EEFB735E225C} - c:\windows\system32\config\atww\ShellService.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-10-05 14:48 <DIR> --d----- c:\program files\Trend Micro
2009-09-20 14:33 <DIR> --d----- c:\program files\common files\Windows Live
2009-09-19 13:10 <DIR> --d----- c:\docume~1\danielle\applic~1\Windows Search
2009-09-13 15:52 <DIR> --d----- c:\docume~1\danielle\applic~1\Windows Desktop Search

==================== Find3M ====================

2009-10-01 18:18 83,288 a------- c:\windows\system32\LMIRfsClientNP.dll
2009-10-01 18:18 87,352 a------- c:\windows\system32\LMIinit.dll
2009-08-31 19:56 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_motmodem_01005.Wdf
2009-08-29 09:52 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-08-29 09:52 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-08-07 04:48 100,352 -------- c:\windows\system32\dllcache\iecompat.dll
2009-08-05 05:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-05 05:01 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll
2009-07-19 18:48 11,067,392 -------- c:\windows\system32\dllcache\ieframe.dll
2009-07-19 09:18 5,937,152 -------- c:\windows\system32\dllcache\mshtml.dll
2009-07-17 15:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 15:01 58,880 -------- c:\windows\system32\dllcache\atl.dll
2008-07-26 11:32 162,052 a------- c:\program files\INSTALL.LOG
2008-08-12 10:39 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008081220080813\index.dat

============= FINISH: 14:55:31.04 ===============
clouduster
Active Member
 
Posts: 10
Joined: October 5th, 2009, 3:00 pm

Re: most of the services have been shut down

Unread postby clouduster » October 12th, 2009, 3:01 pm

GMER 1.0.15.15125 - http://www.gmer.net
Rootkit quick scan 2009-10-12 14:59:35
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: C:\DOCUME~1\Danielle\LOCALS~1\Temp\pxtdapog.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs InCDrec.SYS (InCD File System Recognizer/Nero AG)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat InCDrec.SYS (InCD File System Recognizer/Nero AG)

Device \Driver\Tcpip \Device\Ip vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD)

AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

Device \Driver\Tcpip \Device\Tcp vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD)

AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

Device \Driver\Tcpip \Device\Udp vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD)

AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

Device \Driver\Tcpip \Device\RawIp vsdatant.sys (TrueVector Device Driver/Check Point Software Technologies LTD)

AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

---- EOF - GMER 1.0.15 ----
clouduster
Active Member
 
Posts: 10
Joined: October 5th, 2009, 3:00 pm

Re: most of the services have been shut down

Unread postby clouduster » October 12th, 2009, 3:03 pm

There are the posts sorry I had to post each individually.
Thank you
clouduster
Active Member
 
Posts: 10
Joined: October 5th, 2009, 3:00 pm

Re: most of the services have been shut down

Unread postby km2357 » October 13th, 2009, 1:21 am

clouduster wrote:There are the posts sorry I had to post each individually.


No problem. :)

Looking at your DDS Log, it says you have no System Restore points on the computer. Did you turn off System Restore? If you did, please turn it back on, if you can.

In your first post in the thread, you mention:

My daughter's computer all of a sudden had most of the services shut down and I cannot restart most of them.


What services can't you turn back on/restart? And what happens (what error messages show up) when you try to restart these services?
User avatar
km2357
MRU Master
MRU Master
 
Posts: 3007
Joined: January 30th, 2007, 2:48 pm
Location: California

Re: most of the services have been shut down

Unread postby clouduster » October 13th, 2009, 8:26 am

The system restore seems to be back on, it had been disabled. Many other services were disabled. I have been able to turn on several like, plug and play, the print spooler, and server. I sarted several that I knew I needed. Originaly I received a message that said the service could not be started. I also recieved some info about reregistering a file that let me start the services. I didn't keep that info so I'm not sure what file it was. I also tried to copy the server list to this post, but it doesent work very well. I just found the default list for services which would let me select all the original defaults. I haven't done that yet as I haven't done any other troubleshooting since we started this. Once again I'll be away from the computer for a couple of days starting later today today. Thank you for your patience.
clouduster
Active Member
 
Posts: 10
Joined: October 5th, 2009, 3:00 pm

Re: most of the services have been shut down

Unread postby km2357 » October 13th, 2009, 2:30 pm

Thanks for the update. :)

I also recieved some info about reregistering a file that let me start the services. I didn't keep that info so I'm not sure what file it was.


If you can (by restarting some of the broken services) try to get that info again and let me know which file you need to reregister.


Once again I'll be away from the computer for a couple of days starting later today today.


Thanks for letting me know. :)

We'll continue once you get the chance to get back on the computer.
User avatar
km2357
MRU Master
MRU Master
 
Posts: 3007
Joined: January 30th, 2007, 2:48 pm
Location: California

Re: most of the services have been shut down

Unread postby clouduster » October 14th, 2009, 10:41 am

Should I go ahead and set all the listed services to the default start mode when I get back? And is there anything else you would like me to before the next post?
(ps sorry about the traveling its my job that takes me away thanks for the patience)
clouduster
Active Member
 
Posts: 10
Joined: October 5th, 2009, 3:00 pm

Re: most of the services have been shut down

Unread postby km2357 » October 14th, 2009, 2:33 pm

clouduster wrote:Should I go ahead and set all the listed services to the default start mode when I get back? And is there anything else you would like me to before the next post?


Sure, go ahead and see if you set the services back to their default start mode. Let me know if that fixes the problem or if you still can't restart certain services even after you set them all to default.

Besides that, nothing else for you to do before your next post. We still need to do some extra stuff on the computer (update some programs, run some more scans), but that can wait till you get back. :)
User avatar
km2357
MRU Master
MRU Master
 
Posts: 3007
Joined: January 30th, 2007, 2:48 pm
Location: California
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