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Multiple Infections

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Multiple Infections

Unread postby ss12 » September 30th, 2009, 4:00 am

My computer has been infected with Windows Police Pro, Antivirus Pro_2010, Personal Guard, Green AV, Windows Security Alerts, and Windows Security Center. I tried to delete Windows Police Pro and Antivirus Pro_2010 on my own but they kept coming back until this last time, but I'm not sure they're completely gone. The problem started on Sept. 4 when two fake alerts popped up and I had to restart my computer. After I restarted I noticed that in Opera if I did a google search I would either get a blank page or I would click a link and be taken to a new tab for another search engine. I did a scan with McAfee which found 11 items on my computer. The items FakeAlert-Gv, Generic Downloader.x!bff, Generic Downloader.x!yj, Generic.dx!bbc(found twice), and Generic Downloader.x!bcj (found 4 times) were quarantined; PrcViewer was detected but I removed the file; And Generic Rootkit.d!rootkit which it said was removed. I did a second scan which found nothing except the rootkit which it said it had removed. Google still wasn't working in Opera, but I decided to upgrade to latest version anyway thinking that would help. I also decided to download updates to rest of my computer. After I did that I to get popups from Windows Police Pro. I tried to download Malwarebytes' Anti-Malware but I couldn't open the set-up until I changed the name. When I did that I got it to install, but I still can't open it. I also cannot run HijackThis. I am using Windows Xp. Please help. I am using a Dell computer and have now noticed an electrical smell coming from my computer. And sometimes it shuts down and the power light is blinking amber. Could this be caused by the viruses?
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Re: Multiple Infections

Unread postby NonSuch » October 1st, 2009, 1:48 am

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<
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