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Infected and Antivirus doesnt work-Hijack This wont even run

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Infected and Antivirus doesnt work-Hijack This wont even run

Unread postby mcop10 » September 24th, 2009, 8:28 pm

Hello. Looking through previous forum entries it seems like this is the place I need to be. My computer became infected this morning. I first noticed the problem when my AVG started saying email scanning was turned off and I couldn't turn it back on. I tried running a scan with AVG and the scan wouldn't even start. I tried booting up Ad-Aware but it said it couldn't connect to the service. I uninstalled then reinstalled and was able to get Ad-Aware running. It scanned for a few seconds then disappeared. When I tried running it again I got the failed to connect to service error again. I tried uninstalling AVG and the uninstall would not even finish and kept ending with an error. I tried installing Spybot S&D, Rootkit buster, Housecall, and Malwarebytes. All installed ok but ending up quitting and disappearing a few seconds into a scan. I installed Hijack This in order to paste a log file with this post but HJT also ended up crashing during the scan. As recommended in other posts I then tried renaming the HJT.exe to something else but I keep getting errors that the program is in use. I even tried rebooting and then renaming but got the same error. I also tried uninstalling HJT which resulted in an error also. I should also note that all the icons for the above programs appear now as standard blank windows icons now instead of their program icons.

I have always thought of myself as pretty computer savy but now I'm stumped.

I look forward to the wisdom from someone here to help guide me through this tricky situation.

Thanks for your time
Matt
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Re: Infected and Antivirus doesnt work-Hijack This wont even run

Unread postby NonSuch » September 27th, 2009, 2:42 pm

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<
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