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I need help... please. Trying to fix for 7 days now.

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I need help... please. Trying to fix for 7 days now.

Unread postby vincef99 » August 30th, 2009, 3:26 am

I have been trying to clean my computer for the past 7 days now. It all started off wheni I rec'd a Smart Virus Eliminator adware. Malware Bytes got rid of it. I also downloaded WIndows One Care Live which between the two of them I removed hundreds of suspicious files. I am still getting redirects and blocking of antivirus sites like Macaffee. I don't know what to do anymore. Both Scans run clean and I don't know how to read a hijack this log... which I have attached. Please Help, thank you for your time and patience. Here is the Hijack Log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:21:21 PM, on 8/28/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe
C:\Program Files\CASIO\Photo Loader\Plauto.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Vince\Desktop\Anti virus logs\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.azcentral.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: 74.125.45.100 4-open-davinci.com
O1 - Hosts: 74.125.45.100 securitysoftwarepayments.com
O1 - Hosts: 74.125.45.100 privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 secure.privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 www.secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getavplusnow.com
O1 - Hosts: 74.125.45.100 www.securesoftwarebill.com
O1 - Hosts: 74.125.45.100 secure.paysecuresystem.com
O1 - Hosts: 64.86.17.32 google.ae
O1 - Hosts: 64.86.17.32 google.as
O1 - Hosts: 64.86.17.32 google.at
O1 - Hosts: 64.86.17.32 google.az
O1 - Hosts: 64.86.17.32 google.ba
O1 - Hosts: 64.86.17.32 google.be
O1 - Hosts: 64.86.17.32 google.bg
O1 - Hosts: 64.86.17.32 google.bs
O1 - Hosts: 64.86.17.32 google.ca
O1 - Hosts: 64.86.17.32 google.cd
O1 - Hosts: 64.86.17.32 google.com.gh
O1 - Hosts: 64.86.17.32 google.com.hk
O1 - Hosts: 64.86.17.32 google.com.jm
O1 - Hosts: 64.86.17.32 google.com.mx
O1 - Hosts: 64.86.17.32 google.com.my
O1 - Hosts: 64.86.17.32 google.com.na
O1 - Hosts: 64.86.17.32 google.com.nf
O1 - Hosts: 64.86.17.32 google.com.ng
O1 - Hosts: 64.86.17.32 google.ch
O1 - Hosts: 64.86.17.32 google.com.np
O1 - Hosts: 64.86.17.32 google.com.pr
O1 - Hosts: 64.86.17.32 google.com.qa
O1 - Hosts: 64.86.17.32 google.com.sg
O1 - Hosts: 64.86.17.32 google.com.tj
O1 - Hosts: 64.86.17.32 google.com.tw
O1 - Hosts: 64.86.17.32 google.dj
O1 - Hosts: 64.86.17.32 google.de
O1 - Hosts: 64.86.17.32 google.dk
O1 - Hosts: 64.86.17.32 google.dm
O1 - Hosts: 64.86.17.32 google.ee
O1 - Hosts: 64.86.17.32 google.fi
O1 - Hosts: 64.86.17.32 google.fm
O1 - Hosts: 64.86.17.32 google.fr
O1 - Hosts: 64.86.17.32 google.ge
O1 - Hosts: 64.86.17.32 google.gg
O1 - Hosts: 64.86.17.32 google.gm
O1 - Hosts: 64.86.17.32 google.gr
O1 - Hosts: 64.86.17.32 google.ht
O1 - Hosts: 64.86.17.32 google.ie
O1 - Hosts: 64.86.17.32 google.im
O1 - Hosts: 64.86.17.32 google.in
O1 - Hosts: 64.86.17.32 google.it
O1 - Hosts: 64.86.17.32 google.ki
O1 - Hosts: 64.86.17.32 google.la
O1 - Hosts: 64.86.17.32 google.li
O1 - Hosts: 64.86.17.32 google.lv
O1 - Hosts: 64.86.17.32 google.ma
O1 - Hosts: 64.86.17.32 google.ms
O1 - Hosts: 64.86.17.32 google.mu
O1 - Hosts: 64.86.17.32 google.mw
O1 - Hosts: 64.86.17.32 google.nl
O1 - Hosts: 64.86.17.32 google.no
O1 - Hosts: 64.86.17.32 google.nr
O1 - Hosts: 64.86.17.32 google.nu
O1 - Hosts: 64.86.17.32 google.pl
O1 - Hosts: 64.86.17.32 google.pn
O1 - Hosts: 64.86.17.32 google.pt
O1 - Hosts: 64.86.17.32 google.ro
O1 - Hosts: 64.86.17.32 google.ru
O1 - Hosts: 64.86.17.32 google.rw
O1 - Hosts: 64.86.17.32 google.sc
O1 - Hosts: 64.86.17.32 google.se
O1 - Hosts: 64.86.17.32 google.sh
O1 - Hosts: 64.86.17.32 google.si
O1 - Hosts: 64.86.17.32 google.sm
O1 - Hosts: 64.86.17.32 google.sn
O1 - Hosts: 64.86.17.32 google.st
O1 - Hosts: 64.86.17.32 google.tl
O1 - Hosts: 64.86.17.32 google.tm
O1 - Hosts: 64.86.17.32 google.tt
O1 - Hosts: 64.86.17.32 google.us
O1 - Hosts: 64.86.17.32 google.vu
O1 - Hosts: 64.86.17.32 google.ws
O1 - Hosts: 64.86.17.32 google.co.ck
O1 - Hosts: 64.86.17.32 google.co.id
O1 - Hosts: 64.86.17.32 google.co.il
O1 - Hosts: 64.86.17.32 google.co.in
O1 - Hosts: 64.86.17.32 google.co.jp
O1 - Hosts: 64.86.17.32 google.co.kr
O1 - Hosts: 64.86.17.32 google.co.ls
O1 - Hosts: 64.86.17.32 google.co.ma
O1 - Hosts: 64.86.17.32 google.co.nz
O1 - Hosts: 64.86.17.32 google.co.tz
O1 - Hosts: 64.86.17.32 google.co.ug
O1 - Hosts: 64.86.17.32 google.co.uk
O1 - Hosts: 64.86.17.32 google.co.za
O1 - Hosts: 64.86.17.32 google.co.zm
O1 - Hosts: 64.86.17.32 google.com
O1 - Hosts: 64.86.17.32 google.com.af
O1 - Hosts: 64.86.17.32 google.com.ag
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_1_0 -reboot 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HPAiODevice(hp officejet d series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet d series\Bin\hpoojd07.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe
O4 - Global Startup: Picture Package Menu.lnk = ?
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://onecare.live.com
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?Link...04&clcid=0x409
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqna/downloads/sysinfo.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-18.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.com/client/setup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/221457b6...p/RdxIE601.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1239208134402
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - https://a248.e.akamai.net/f/248/5462...l/SymDlBrg.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramewor...o.cab56649.cab
O16 - DPF: {BAE57CC6-88D1-4AE8-B6FD-306120D5BC52} (SystemRequirement.TechCheck) - http://www.riosalado.edu/techcheck/S...quirements.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.symantec.com/tech...a/SymAData.cab
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://liveca12.custhelp.com/7530-b3.../java/RntX.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)
--
End of file - 16005 bytes
vincef99
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Posts: 2
Joined: August 30th, 2009, 3:13 am
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Re: I need help... please. Trying to fix for 7 days now.

Unread postby MWR 3 day Mod » September 2nd, 2009, 11:00 am

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
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Posts: 2534
Joined: April 4th, 2008, 8:40 am

Re: I need help... please. Trying to fix for 7 days now.

Unread postby Gary R » September 3rd, 2009, 8:58 am

You are already receiving help with this problem at another forum .....

http://forums.techguy.org/malware-remov ... s-now.html

Please read THIS post, where we tell you why this is not a good idea.

This topic is now closed
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