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Request help HJ log

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Re: Request help HJ log

Unread postby Jack&Jill » September 13th, 2009, 3:07 am

Hello Jemimaist :),

The answer to your question where did I get the rogue from? I got it by doing a computer search for AVG. I didn't realize there was a link to AVG on this website right here. I downloaded it from the internet. Does that answer your question or are you looking for the web address specifically? That is www[dot]anti-virus-professional[dot]com.
I provided the links in my instructions to some good AVs, the AVG included. Too bad you missed them. Please do not post direct links to untrustworthy sites. You can describe them in words or post as the example above.

I did request that they cancel and refund my credit card account yesterday.
Very unlikely you will get a refund. I suggest you that you stay away from the site and inform your bank about the transaction. It is advisable to cancel that card to prevent unauthorized use of it.

My computer is like new. Faster, much faster than before you helped me. Thank you very much.
Only problem is that my cursor still jumps the camera angle when I click it in the game field when playing World of Warcraft. Now I will also download the real AVG from this site. Thank you.
You are welcome :) . As for the cursor problem, it happens only during games?

...and then after I cleaned my computer, I got disconnected tonight while playing World of Warcraft, and could not get back on until I changed my password. Someone may have stolen it?
There are many possibilities, but so far, the infections that you had should not exhibit such behavior. Lets see how is the result of the next scan first.

Did you restart your computer since your last reply? If not, please do so.

Do an online scan with Kaspersky Online Scanner.
Please be patient as scanning will take quite some time. If you have problem running the scan, you might want to disable any real time protection that you have.
  • Click here to go to Kaspersky Online Scanner page.
  • Click on the Kaspersky Online Scanner box. It will open a new IE window, scanning your computer if meet requirements.
  • Read through the requirements and privacy statement and click on the Accept button.
  • Download and installation of the scanner and virus definitions will begin. If prompted to install from Kaspersky, please proceed.
  • When the downloads have finished, click on Settings on the lower left of the window.
  • Make sure all these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
    • Archives
    • Mail databases
  • Click on My Computer under Scan tab to start scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place as KasperskyScan.txt. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Post the contents of that report in your reply.

Please post back:
1. the Kaspersky online scan result
2. new HijackThis log
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Jack&Jill
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Re: Request help HJ log

Unread postby Jemimaist » September 13th, 2009, 1:29 pm

QUESTION


Why When you had me do the last MBAM scan did you say to untick one of the rogue installers?
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Re: Request help HJ log

Unread postby Jack&Jill » September 14th, 2009, 12:38 am

Hello Jemimaist :),

Why When you had me do the last MBAM scan did you say to untick one of the rogue installers?
The item you unchecked is in the System Restore, of which we will clear off when we are sure you computer is clean. Doing it now might break the System Restore and that will pose a problem in case we need to use it.

Please post back the results when you complete the previous set of instructions.
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Re: Request help HJ log

Unread postby Jemimaist » September 14th, 2009, 7:25 am

Hello Jack & Jill :)

Verry good, thank you. Here is the Kaspersky online scan result

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Monday, September 14, 2009
Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Monday, September 14, 2009 04:47:56
Records in database: 2803040
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\

Scan statistics:
Objects scanned: 118614
Threats found: 4
Infected objects found: 4
Suspicious objects found: 12
Scan duration: 07:15:32


File name / Threat / Threats count
C:\Documents and Settings\HP_Owner\Local Settings\Application Data\Identities\{89EF8948-5C9E-47BA-AEF3-2DB634FD6694}\Microsoft\Outlook Express\Deleted Items.dbx Suspicious: Trojan-Spy.HTML.Fraud.gen 10
C:\Documents and Settings\HP_Owner\Local Settings\Application Data\Identities\{89EF8948-5C9E-47BA-AEF3-2DB634FD6694}\Microsoft\Outlook Express\Deleted Items.dbx Infected: Trojan-Spy.HTML.Chasfraud.q 2
C:\Documents and Settings\HP_Owner\Local Settings\Application Data\Identities\{89EF8948-5C9E-47BA-AEF3-2DB634FD6694}\Microsoft\Outlook Express\Deleted Items.dbx Infected: Trojan-Spy.HTML.Paylap.je 1
C:\Documents and Settings\HP_Owner\Local Settings\Application Data\Identities\{89EF8948-5C9E-47BA-AEF3-2DB634FD6694}\Microsoft\Outlook Express\Sent Items.dbx Suspicious: Trojan-Spy.HTML.Fraud.gen 2
C:\Program Files\Online Services\AOL90US\comps\toolbar\toolbr.EXE Infected: not-a-virus:AdWare.Win32.SearchIt.t 1

Selected area has been scanned.
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Re: Request help HJ log

Unread postby Jemimaist » September 14th, 2009, 7:38 am

and the new hijack this log:

I turned off AVG Resident shield to do these scans. Now I turn it back on. Also while AVG Resident Shield was on last night, I noticed that I got disconnected from WOW frequently - approximately 6 times Sunday night. Sunday night is usually a busy night when my realm has high population. And I experience slow down in multi-tasking capabilities during general computing (non-MORP). We recently found out from our internet service provider that the cable coming into our house is old and scheduled to be replaced next year.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:18:45 AM, on 9/14/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\vVX3000.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\AVG\AVG8\avgscanx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/cheryl.sanderhill
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: CDelHotkeys Object - {78875F5C-A685-4405-8DC5-D48DC65452B0} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1125.0\msneshellx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: Delicious Toolbar - {61D1C847-DF80-423A-8C6D-DC03B97E6EBE} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Turbine Download Manager Tray Icon] "C:\Program Files\Turbine\Turbine Download Manager\TurbineDownloadManagerIcon.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: APC UPS Status.lnk = ?
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Add To HP Organize... - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin/module.main/favorites\ie_add_to.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Delicious - {2C887991-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
O9 - Extra button: Bookmarks - {2C887992-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
O9 - Extra button: Tag - {2C887993-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/200 ... oader5.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 3218231718
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/s ... DEXAXO.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/i ... ection.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O24 - Desktop Component 0: (no name) - http://img1.us4.outblaze.com/mail.com/c ... ends02.jpg

--
End of file - 12133 bytes
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Re: Request help HJ log

Unread postby Jemimaist » September 14th, 2009, 12:19 pm

QUESTION:

I found a suspicious notebook txt I called kbd. I found it by clicking on 'my computer'; HP_PAVILLION (C:); temp. It is the only file here date created 2/6/2009 11:04 AM 527 bytes. I want to know if I can delete it.
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Re: Request help HJ log

Unread postby Jack&Jill » September 14th, 2009, 10:36 pm

Hello Jemimaist :),

I found a suspicious notebook txt I called kbd. I found it by clicking on 'my computer'; HP_PAVILLION (C:); temp. It is the only file here date created 2/6/2009 11:04 AM 527 bytes. I want to know if I can delete it.
I will advise after you complete the below.

You got some bad infections in your mailbox / email. Please delete any suspicious email in the Sent Items folder and then empty the Deleted Items folder.

Please download ComboFix© by sUBs from one of the links below and save it to your desktop.

Link 1
Link 2
Link 3

Install Recovery Console and run ComboFix
  • Please disable your real time protection of any Antivirus, Antispyware or Antimalware programs temporarily when running ComboFix. They will interfere and may cause unexpected results.
  • If you need help to disable your protection programs see here.
  • Double click on ComboFix.exe and follow the prompts.
  • As part of its process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. You will be asked to install it if it is not present in your computer. Click Yes to proceed.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
    Note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue its malware removal procedures.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, click on Yes to continue scanning for malware.
  • When finished, a log will be produced as C:\ComboFix.txt. Please post this log in your next reply.
  • If you lose Internet connection after running ComboFix, unplug the cable you use to connect to the Internet and plug it back in.
  • Enable back your security softwares as soon as you completed the ComboFix steps.

Do not mouse click on ComboFix while it is running. That may cause it to stall. ComboFix is a powerful tool and must not be used without supervision.

A detailed step by step tutorial to run ComboFix can be found here if you need help.

Please post back:
1. the ComboFix log
2. besides the problem with World of Warcraft, any others?
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Jack&Jill
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Re: Request help HJ log

Unread postby Jemimaist » September 15th, 2009, 10:02 am

ComboFix 09-09-14.02 - HP_Owner 09/15/2009 9:11.1.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.164 [GMT -5:00]
Running from: c:\documents and settings\HP_Owner\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

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c:\documents and settings\Cody\Application Data\Microsoft\Installer\{457791C5-D702-4143-A7B2-2744BE9573F2}\NewShortcut1_5B69D3033CA54B39B5ECE7D051297E77.exe
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. continued in next post
Jemimaist
Regular Member
 
Posts: 32
Joined: August 24th, 2009, 11:01 pm

Re: Request help HJ log

Unread postby Jemimaist » September 15th, 2009, 11:19 am

ComboFix 09-09-14.02 - HP_Owner 09/15/2009 9:11.1.2 - NTFSx86 (continued)

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((((((((((((((((((((((((( Files Created from 2009-08-15 to 2009-09-15 )))))))))))))))))))))))))))))))
.

2009-09-13 21:16 . 2009-09-13 21:16 -------- d-----w- c:\documents and settings\Mom\Application Data\Malwarebytes
2009-09-13 18:41 . 2009-09-14 06:56 -------- d-----w- C:\$AVG8.VAULT$
2009-09-13 16:22 . 2009-09-13 16:22 11952 ----a-w- c:\windows\system32\avgrsstx.dll
2009-09-13 16:22 . 2009-09-13 16:22 108552 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2009-09-13 16:22 . 2009-09-13 16:22 335240 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-09-13 16:22 . 2009-09-13 16:22 27784 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2009-09-13 16:22 . 2009-09-14 23:21 -------- d-----w- c:\windows\system32\drivers\Avg
2009-09-13 16:22 . 2009-09-13 16:22 -------- d-----w- c:\documents and settings\All Users\Application Data\AVG Security Toolbar
2009-09-13 16:21 . 2009-09-13 16:21 -------- d-----w- c:\program files\AVG
2009-09-13 16:21 . 2009-09-13 16:21 -------- d-----w- c:\documents and settings\All Users\Application Data\avg8
2009-09-13 15:56 . 2009-09-13 15:56 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\AVG8
2009-09-10 21:52 . 2009-09-10 21:52 -------- d-----w- c:\documents and settings\HP_Owner\Local Settings\Application Data\Turbine,_Inc
2009-09-10 21:50 . 2009-09-13 01:52 -------- d-----w- c:\program files\Turbine
2009-09-09 15:41 . 2009-06-21 21:44 153088 -c----w- c:\windows\system32\dllcache\triedit.dll
2009-09-08 17:30 . 2009-09-08 17:30 -------- d-----w- c:\program files\ESET
2009-09-08 16:57 . 2009-09-08 16:57 -------- d-----w- c:\program files\Common Files\Adobe AIR
2009-09-08 16:56 . 2009-09-10 02:09 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS
2009-09-08 00:26 . 2009-09-08 00:26 -------- d-----w- c:\windows\system32\XPSViewer
2009-09-08 00:25 . 2009-09-08 00:25 -------- d-----w- c:\program files\MSBuild
2009-09-08 00:25 . 2009-09-08 00:25 -------- d-----w- c:\program files\Reference Assemblies
2009-09-08 00:25 . 2008-07-06 12:06 89088 -c----w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-09-08 00:25 . 2008-07-06 12:06 575488 -c----w- c:\windows\system32\dllcache\xpsshhdr.dll
2009-09-08 00:25 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\xpsshhdr.dll
2009-09-08 00:25 . 2008-07-06 12:06 1676288 -c----w- c:\windows\system32\dllcache\xpssvcs.dll
2009-09-08 00:25 . 2008-07-06 12:06 1676288 ------w- c:\windows\system32\xpssvcs.dll
2009-09-08 00:25 . 2008-07-06 12:06 117760 ------w- c:\windows\system32\prntvpt.dll
2009-09-08 00:25 . 2008-07-06 10:50 597504 -c----w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-09-08 00:25 . 2009-09-08 00:25 -------- d-----w- C:\47a57fa2ae8e511859123f0c09fd1023
2009-09-07 19:55 . 2009-09-07 19:55 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\Malwarebytes
2009-09-07 19:54 . 2009-09-10 19:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-07 19:54 . 2009-09-12 19:39 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-09-07 19:54 . 2009-09-10 19:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-09-07 19:54 . 2009-09-07 19:54 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-09-07 19:39 . 2009-09-07 19:39 -------- d-----w- C:\_OTL
2009-09-07 14:08 . 2009-09-07 14:08 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\Turbine
2009-09-06 19:00 . 2009-09-07 19:15 -------- d-----w- c:\documents and settings\HP_Owner\Local Settings\Application Data\PMB Files
2009-09-06 19:00 . 2009-09-07 03:48 -------- d-----w- c:\documents and settings\All Users\Application Data\PMB Files
2009-09-06 18:59 . 2009-09-06 18:59 -------- d-----w- c:\program files\Pando Networks
2009-09-05 01:18 . 2009-09-13 21:17 -------- d-----w- c:\documents and settings\Mom\Tracing
2009-08-26 22:17 . 2009-08-26 22:17 -------- d-----w- c:\program files\Trend Micro
2009-08-21 22:36 . 2009-08-21 22:37 -------- d-----w- c:\documents and settings\All Users\Application Data\Blizzard Entertainment
2009-08-20 18:43 . 2009-08-20 18:43 -------- d-----w- c:\documents and settings\HP_Owner\Local Settings\Application Data\Downloaded Installations

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(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
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2009-09-15 13:04 . 2008-11-06 20:59 -------- d-----w- c:\documents and settings\All Users\Application Data\Google Updater
2009-09-13 16:37 . 2004-10-22 00:27 -------- d-----w- c:\program files\Java
2009-09-10 18:51 . 2005-10-23 19:16 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-09-10 18:43 . 2005-10-23 18:10 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\Lavasoft
2009-09-10 18:32 . 2004-10-22 21:12 -------- d-----w- c:\program files\Common Files\Symantec Shared
2009-09-10 15:00 . 2009-07-08 20:00 -------- d-----w- c:\program files\Microsoft Silverlight
2009-09-08 17:23 . 2009-04-22 23:52 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-09-08 16:59 . 2006-05-24 22:47 -------- d-----w- c:\program files\Common Files\Adobe
2009-09-08 01:46 . 2005-04-23 20:34 52848 ----a-w- c:\documents and settings\HP_Owner\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-09-05 02:14 . 2009-07-23 20:59 -------- d-----w- c:\documents and settings\Mom\Application Data\Delicious IE Extension
2009-09-02 00:54 . 2007-04-09 01:12 -------- d-----w- c:\program files\World of Warcraft
2009-08-24 23:00 . 2004-10-22 01:37 -------- d-----w- c:\program files\Common Files\SureThing Shared
2009-08-24 22:53 . 2009-03-17 20:49 -------- d-----w- c:\program files\Bonjour
2009-08-21 13:27 . 2005-04-28 23:18 -------- d-----w- c:\program files\interMute
2009-08-08 01:14 . 2009-08-08 01:14 2168320 ----a-w- c:\windows\SET9F.tmp
2009-08-05 09:01 . 2004-11-03 18:50 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-08-04 18:50 . 2009-07-29 03:56 -------- d-----w- c:\program files\Microsoft Windows OneCare Live
2009-07-26 22:57 . 2009-07-26 22:57 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\IObit
2009-07-26 22:57 . 2009-07-26 22:57 -------- d-----w- c:\program files\IObit
2009-07-22 02:21 . 2009-07-09 03:15 -------- d-----w- c:\documents and settings\HP_Owner\Application Data\Delicious IE Extension
2009-07-22 01:40 . 2009-05-06 14:25 -------- d-----w- c:\program files\Safari
2009-07-22 01:37 . 2009-07-22 01:36 -------- d-----w- c:\program files\iTunes
2009-07-22 01:36 . 2009-07-22 01:36 -------- d-----w- c:\program files\iPod
2009-07-22 01:36 . 2007-09-07 01:44 -------- d-----w- c:\program files\Common Files\Apple
2009-07-22 01:34 . 2004-10-22 01:58 -------- d-----w- c:\program files\QuickTime
2009-07-17 19:01 . 2004-11-03 19:19 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-14 04:43 . 2004-10-21 23:36 286208 ----a-w- c:\windows\system32\wmpdxm.dll
2009-06-29 16:12 . 2004-11-03 18:52 827392 ----a-w- c:\windows\system32\wininet.dll
2009-06-29 16:12 . 2004-11-03 19:19 17408 ------w- c:\windows\system32\corpol.dll
2009-06-29 16:12 . 2004-11-03 18:50 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-06-25 08:25 . 2004-11-03 18:52 54272 ----a-w- c:\windows\system32\wdigest.dll
2009-06-25 08:25 . 2004-11-03 18:50 56832 ----a-w- c:\windows\system32\secur32.dll
2009-06-25 08:25 . 2004-11-03 18:50 147456 ----a-w- c:\windows\system32\schannel.dll
2009-06-25 08:25 . 2004-11-03 18:50 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-06-25 08:25 . 2004-11-03 18:50 730112 ----a-w- c:\windows\system32\lsasrv.dll
2009-06-25 08:25 . 2004-11-03 18:50 301568 ----a-w- c:\windows\system32\kerberos.dll
2009-06-24 15:43 . 2009-01-13 20:17 831488 ----a-w- c:\windows\RtlExUpd.dll
2009-06-24 11:18 . 2004-10-21 23:35 92928 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2009-06-22 22:39 . 2009-01-13 20:17 1482752 ----a-w- c:\windows\RtlUpd.exe
2005-05-01 18:49 . 2005-05-01 18:49 0 --sha-w- c:\windows\SMINST\HPCD.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{A3BC75A2-1F87-4686-AA43-5347D756017C}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-07-24 1090816]

[HKEY_CLASSES_ROOT\clsid\{a3bc75a2-1f87-4686-aa43-5347d756017c}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}]
2009-07-24 14:55 1090816 ----a-w- c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-07-24 1090816]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-11-06 39408]
"Advanced SystemCare 3"="c:\program files\IObit\Advanced SystemCare 3\AWC.exe" [2009-06-30 2329224]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-04-17 196608]
"VX3000"="c:\windows\vVX3000.exe" [2007-04-10 709992]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2004-10-22 180269]
"KBD"="c:\hp\KBD\KBD.EXE" [2005-02-02 61440]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-02-03 233304]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2009-05-14 177472]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-05-26 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-01-13 131072]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-01-13 163840]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-01-13 135168]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2009-09-10 1312080]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-09-13 2007832]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
APC UPS Status.lnk - c:\program files\APC\APC PowerChute Personal Edition\Display.exe [2007-7-14 221247]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-09-13 16:22 11952 ----a-w- c:\windows\system32\avgrsstx.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=c:\windows\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 9.0 Tray Icon.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\America Online 9.0 Tray Icon.lnk
backup=c:\windows\pss\America Online 9.0 Tray Icon.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=c:\windows\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\HP Image Zone Fast Start.lnk
backup=c:\windows\pss\HP Image Zone Fast Start.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^palstart.exe]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\palstart.exe
backup=c:\windows\pss\palstart.exeCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Updates from HP.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Updates from HP.lnk
backup=c:\windows\pss\Updates from HP.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^HP_Owner^Start Menu^Programs^Startup^HP Organize.lnk]
path=c:\documents and settings\HP_Owner\Start Menu\Programs\Startup\HP Organize.lnk
backup=c:\windows\pss\HP Organize.lnkStartup

[HKLM\~\startupfolder\C:^Documents and Settings^HP_Owner^Start Menu^Programs^Startup^SpamSubtract.lnk]
path=c:\documents and settings\HP_Owner\Start Menu\Programs\Startup\SpamSubtract.lnk
backup=c:\windows\pss\SpamSubtract.lnkStartup

[HKLM\~\startupfolder\C:^Documents and Settings^HP_Owner^Start Menu^Programs^Startup^SpySubtract.lnk]
path=c:\documents and settings\HP_Owner\Start Menu\Programs\Startup\SpySubtract.lnk
backup=c:\windows\pss\SpySubtract.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"SymWSC"=2 (0x2)
"Software Jukebox v2.0 Service"=3 (0x3)
"MDM"=2 (0x2)
"LightScribeService"=2 (0x2)
"iPod Service"=3 (0x3)
"ewido security suite control"=2 (0x2)
"ccPwdSvc"=3 (0x3)
"ccEvtMgr"=2 (0x2)
"Avg7UpdSvc"=2 (0x2)
"Avg7Alrt"=2 (0x2)
"SNDSrvc"=3 (0x3)
"Pml Driver HPZ12"=2 (0x2)
"ose"=3 (0x3)
"gusvc"=3 (0x3)
"ccSetMgr"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\Program Files\\Updates from HP\\309731\\Program\\Updates from HP.exe"=
"c:\\Program Files\\Netscape\\Netscape Browser\\netscape.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"c:\\Program Files\\Quicken\\qw.exe"=
"c:\\Program Files\\World of Warcraft\\Launcher.exe"=
"c:\\Program Files\\World of Warcraft\\Repair.exe"=
"c:\\Program Files\\Wild Divine\\Wild Divine.exe"=
"c:\\WINDOWS\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\WINDOWS\\system32\\dpvsetup.exe"=
"c:\\WINDOWS\\system32\\dpnsvr.exe"=
"c:\\WINDOWS\\system32\\dxdiag.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-1.12.0-enUS-downloader.exe"=
"c:\\Program Files\\World of Warcraft\\BackgroundDownloader.exe"=
"c:\\Program Files\\Microsoft LifeCam\\LifeExp.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Ventrilo\\Ventrilo.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.1.3.9947-to-3.2.0.10192-enUS-downloader.exe"=
"c:\\Program Files\\World of Warcraft\\WoW-3.2.0.10192-to-3.2.0.10314-enUS-downloader.exe"=
"c:\\Program Files\\Pando Networks\\Media Booster\\PMB.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3724:TCP"= 3724:TCP:Blizzard Downloader
"6112:TCP"= 6112:TCP:Blizzard Downloader
"6881:TCP"= 6881:TCP:Blizzard Downloader
"6999:TCP"= 6999:TCP:Blizzard Downloader
"6882:TCP"= 6882:TCP:Blizzard Downloader
"6883:TCP"= 6883:TCP:Blizzard Downloader
"6884:TCP"= 6884:TCP:Blizzard Downloader
"6885:TCP"= 6885:TCP:Blizzard Downloader
"6886:TCP"= 6886:TCP:Blizzard Downloader
"6887:TCP"= 6887:TCP:Blizzard Downloader
"6888:TCP"= 6888:TCP:Blizzard Downloader
"6889:TCP"= 6889:TCP:Blizzard Downloader
"6890:TCP"= 6890:TCP:Blizzard Downloader
"6891:TCP"= 6891:TCP:Blizzard Downloader
"6892:TCP"= 6892:TCP:Blizzard Downloader
"6893:TCP"= 6893:TCP:Blizzard Downloader
"6894:TCP"= 6894:TCP:Blizzard Downloader
"6895:TCP"= 6895:TCP:Blizzard Downloader
"689:TCP"= 689:TCP:Blizzard Downloader
"6896:TCP"= 6896:TCP:Blizzard Downloader
"6897:TCP"= 6897:TCP:Blizzard Downloader
"6898:TCP"= 6898:TCP:Blizzard Downloader
"6899:TCP"= 6899:TCP:Blizzard Downloader
"6900:TCP"= 6900:TCP:Blizzard Downloader
"6901:TCP"= 6901:TCP:Blizzard Downloader
"6902:TCP"= 6902:TCP:Blizzard Downloader
"6903:TCP"= 6903:TCP:Blizzard Downloader
"6904:TCP"= 6904:TCP:Blizzard Downloader
"6905:TCP"= 6905:TCP:Blizzard Downloader
"6906:TCP"= 6906:TCP:Blizzard Downloader
"6907:TCP"= 6907:TCP:Blizzard Downloader
"6908:TCP"= 6908:TCP:Blizzard Downloader
"6909:TCP"= 6909:TCP:Blizzard Downloader
"6809:TCP"= 6809:TCP:Blizzard Downloader
"6910:TCP"= 6910:TCP:Blizzard Downloader
"6911:TCP"= 6911:TCP:Blizzard Downloader
"6912:TCP"= 6912:TCP:Blizzard Downloader
"6913:TCP"= 6913:TCP:Blizzard Downloader
"6914:TCP"= 6914:TCP:Blizzard Downloader
"6915:TCP"= 6915:TCP:Blizzard Downloader
"6916:TCP"= 6916:TCP:Blizzard Downloader
"6917:TCP"= 6917:TCP:Blizzard Downloader
"6918:TCP"= 6918:TCP:Blizzard Downloader
"6919:TCP"= 6919:TCP:Blizzard Downloader
"6920:TCP"= 6920:TCP:Blizzard Downloader
"6921:TCP"= 6921:TCP:Blizzard Downloader
"6922:TCP"= 6922:TCP:Blizzard Downloader
"6923:TCP"= 6923:TCP:Blizzard Downloader
"6924:TCP"= 6924:TCP:Blizzard Downloader
"6925:TCP"= 6925:TCP:Blizzard Downloader
"6926:TCP"= 6926:TCP:Blizzard Downloader
"6927:TCP"= 6927:TCP:Blizzard Downloader
"6928:TCP"= 6928:TCP:Blizzard Downloader
"6929:TCP"= 6929:TCP:Blizzard Downloader
"6930:TCP"= 6930:TCP:Blizzard Downloader
"6931:TCP"= 6931:TCP:Blizzard Downloader
"6932:TCP"= 6932:TCP:Blizzard Downloader
"6933:TCP"= 6933:TCP:Blizzard Downloader
"6934:TCP"= 6934:TCP:Blizzard Downloader
"6935:TCP"= 6935:TCP:Blizzard Downloader
"6936:TCP"= 6936:TCP:Blizzard Downloader
"6937:TCP"= 6937:TCP:Blizzard Downloader
"6938:TCP"= 6938:TCP:Blizzard Downloader
"6939:TCP"= 6939:TCP:Blizzard Downloader
"6940:TCP"= 6940:TCP:Blizzard Downloader
"6941:TCP"= 6941:TCP:Blizzard Downloader
"6942:TCP"= 6942:TCP:Blizzard Downloader
"6943:TCP"= 6943:TCP:Blizzard Downloader
"6944:TCP"= 6944:TCP:Blizzard Downloader
"6945:TCP"= 6945:TCP:Blizzard Downloader
"6946:TCP"= 6946:TCP:Blizzard Downloader
"6947:TCP"= 6947:TCP:Blizzard Downloader
"6948:TCP"= 6948:TCP:Blizzard Downloader
"6949:TCP"= 6949:TCP:Blizzard Downloader
"6950:TCP"= 6950:TCP:Blizzard Downloader
"6951:TCP"= 6951:TCP:Blizzard Downloader
"6952:TCP"= 6952:TCP:Blizzard Downloader
"6953:TCP"= 6953:TCP:Blizzard Downloader
"6954:TCP"= 6954:TCP:Blizzard Downloader
"6955:TCP"= 6955:TCP:Blizzard Downloader
"6956:TCP"= 6956:TCP:Blizzard Downloader
"6957:TCP"= 6957:TCP:Blizzard Downloader
"6958:TCP"= 6958:TCP:Blizzard Downloader
"6959:TCP"= 6959:TCP:Blizzard Downloader
"6960:TCP"= 6960:TCP:Blizzard Downloader
"6961:TCP"= 6961:TCP:Blizzard Downloader
"6962:TCP"= 6962:TCP:Blizzard Downloader
"6963:TCP"= 6963:TCP:Blizzard Downloader
"6964:TCP"= 6964:TCP:Blizzard Downloader
"6965:TCP"= 6965:TCP:Blizzard Downloader
"6966:TCP"= 6966:TCP:Blizzard Downloader
"6967:TCP"= 6967:TCP:Blizzard Downloader
"6968:TCP"= 6968:TCP:Blizzard Downloader
"6969:TCP"= 6969:TCP:Blizzard Downloader
"6970:TCP"= 6970:TCP:Blizzard Downloader
"6971:TCP"= 6971:TCP:Blizzard Downloader
"6972:TCP"= 6972:TCP:Blizzard Downloader
"6973:TCP"= 6973:TCP:Blizzard Downloader
"6974:TCP"= 6974:TCP:Blizzard Downloader
"6975:TCP"= 6975:TCP:Blizzard Downloader
"6976:TCP"= 6976:TCP:Blizzard Downloader
"6977:TCP"= 6977:TCP:Blizzard Downloader
"6978:TCP"= 6978:TCP:Blizzard Downloader
"6979:TCP"= 6979:TCP:Blizzard Downloader
"6980:TCP"= 6980:TCP:Blizzard Downloader
"6981:TCP"= 6981:TCP:Blizzard Downloader
"6982:TCP"= 6982:TCP:Blizzard Downloader
"6983:TCP"= 6983:TCP:Blizzard Downloader
"6984:TCP"= 6984:TCP:Blizzard Downloader
"6985:TCP"= 6985:TCP:Blizzard Downloader
"6986:TCP"= 6986:TCP:Blizzard Downloader
"6987:TCP"= 6987:TCP:Blizzard Downloader
"6988:TCP"= 6988:TCP:Blizzard Downloader
"6989:TCP"= 6989:TCP:Blizzard Downloader
"6990:TCP"= 6990:TCP:Blizzard Downloader
"6991:TCP"= 6991:TCP:Blizzard Downloader
"6992:TCP"= 6992:TCP:Blizzard Downloader
"6993:TCP"= 6993:TCP:Blizzard Downloader
"6994:TCP"= 6994:TCP:Blizzard Downloader
"6995:TCP"= 6995:TCP:Blizzard Downloader
"6996:TCP"= 6996:TCP:Blizzard Downloader
"6997:TCP"= 6997:TCP:Blizzard Downloader
"6998:TCP"= 6998:TCP:Blizzard Downloader

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [9/13/2009 11:22 AM 335240]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [9/13/2009 11:22 AM 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [9/13/2009 11:21 AM 297752]
.
Contents of the 'Scheduled Tasks' folder

2009-09-08 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 18:34]

2009-09-08 c:\windows\Tasks\Disk Cleanup.job
- c:\windows\system32\cleanmgr.exe [2004-11-03 00:12]

2009-09-15 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2007-02-17 19:13]

2009-09-15 c:\windows\Tasks\User_Feed_Synchronization-{5F225D75-952B-4890-9966-74FE79ADCC13}.job
- c:\windows\system32\msfeedssync.exe [2007-08-13 23:36]
.
.
------- Supplementary Scan -------
.
uLocal Page = \blank.htm
uStart Page = hxxp://www.facebook.com/cheryl.sanderhill
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: &AOL Toolbar search - c:\program files\AOL Toolbar\toolbar.dll/SEARCH.HTML
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Add To HP Organize... - c:\progra~1\HEWLET~1\HPORGA~1\bin/module.main/favorites\ie_add_to.html
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-Turbine Download Manager Tray Icon - c:\program files\Turbine\Turbine Download Manager\TurbineDownloadManagerIcon.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-09-15 09:28
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10c.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10c.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
@Denied: (A 2) (Everyone)
@="IFlashBroker3"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
Completion time: 2009-09-15 9:31
ComboFix-quarantined-files.txt 2009-09-15 14:31

Pre-Run: 102,401,114,112 bytes free
Post-Run: 102,932,361,216 bytes free

2760 --- E O F --- 2009-09-11 03:56


OTHER PROBLEMS: Computer fails to recognize me as "Administrator" for certain tasks accessed from 'Control Panel'

I mistyped: It was not I who named the above mentioned suspicious txt file.

QUESTIONS:

1. Does ComboFix take care of problems identified with Kaspersky Scan?

2. Are you aware that I do not ever use Outlook email, or Outlook Express? I use Yahoomail. I did deleted all sent mail in yahoomail, and emptied my trash and spam folders in Yahoo, should I will try to open Outlook email now and clean up any emails.

3. Is Netscape/Firefox safer to use as browser than Explorer?
Jemimaist
Regular Member
 
Posts: 32
Joined: August 24th, 2009, 11:01 pm

Re: Request help HJ log

Unread postby Jack&Jill » September 16th, 2009, 7:51 pm

Hello Jemimaist :),

OTHER PROBLEMS: Computer fails to recognize me as "Administrator" for certain tasks accessed from 'Control Panel'
What tasks?

1. Does ComboFix take care of problems identified with Kaspersky Scan?

2. Are you aware that I do not ever use Outlook email, or Outlook Express? I use Yahoomail. I did deleted all sent mail in yahoomail, and emptied my trash and spam folders in Yahoo, should I will try to open Outlook email now and clean up any emails.
No, ComboFix will not be able to do that. The emails will need to be deleted separately. The Outlook Express is from another user account. It is advisable to delete the emails.

3. Is Netscape/Firefox safer to use as browser than Explorer?
In a way, yes.
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Jack&Jill
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Re: Request help HJ log

Unread postby Jemimaist » September 19th, 2009, 6:24 pm

1. Like doing defragmentation etc.

2. Should I run the Kaspersky again and apply the fixes this time?

3. I set up Outlook. But have since moved. I haven't changed the set up to the new internet service provider. Is Outlook safer than Yahoo?
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Re: Request help HJ log

Unread postby Jack&Jill » September 20th, 2009, 6:04 am

Hello Jemimaist :),

1. Like doing defragmentation etc.
I am unable to help if there is not enough information.

2. Should I run the Kaspersky again and apply the fixes this time?
The emails should be deleted manually by going into Outlook Express and delete them.

3. I set up Outlook. But have since moved. I haven't changed the set up to the new internet service provider. Is Outlook safer than Yahoo?
Outlook Express is an email program that enable the user to manage, send and receive emails from webmails like Yahoo or from your Internet Service Provider. More information here. In this sense, if you want to be safe when managing your emails, you should have an AV that scans incoming emails when using Outlook Express. The AVG8 that you recently installed has this function. For webmails like Yahoo, the AV scanner is already built in and done online.

For your World of Warcraft problem, it is quite common, but you need to visit the support forum for further assistance.

Congratulations, you are All Clear to go. If you have any more problems, please let me know.

Now we need to clear out the programs we have been using to clean up your computer. They are not suitable for general malware removal and could cause damage if used inappropriately.
  • Go to Start > Run.... Copy and paste the following text into the white box:
    ComboFix /u
    Click OK.
  • Run OTL by double clicking on OTL.exe. Click on CleanUp at the upper right corner, proceed to reboot if prompted.
  • Delete any logs on the desktop.

Some tips to help you stay clean and safe:

1. Keep your Windows up to date. Enable Automatic Updates to always update the latest security patches from Microsoft, or you can download from the Microsoft website. Otherwise, your computer will be vulnerable to new exploits or malwares.

2. Purge System Restore. A recovery feature will only be useful if it is clean from malwares. See Windows XP System Restore Guide for some detail explanations.

3. Use an alternative browser like Firefox or Opera. These browsers are safer and better security-wise.

4. Keep your Antivirus program updated always, it is a must for protection against viruses.

5. Keep Malwarebytes' Anti-Malware, update and use it occasionally. It is a new and powerful anti-malware tool, totally free but for real-time protection you will have to pay a small one-time fee.

6. Install WinPatrol, a great protection program that helps you monitor for unwanted files or applications. If you are using Spybot's Teatimer, then Winpatrol should not be installed as they will conflict.

7. Install SiteHound or Web of Trust (WOT). SiteHound and WOT keeps you from dangerous websites with warnings and blockings.

8. Keep all your softwares updated. Visit Secunia Software Inspector to find out if any updates required.

9. Install a third party firewall if you do not have one for additional defense against internet dangers. Built-in Windows firewall can only keep nasties from breaking in, but unable to protect against any malwares from sending information out. Some recommended firewalls are Online Armor, Outpost and PC Tools. More information on firewalls. Please keep only one FW installed.

10. Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

11. Also look up So how did I get infected in the first place? By Tony Klein.

Safe surfing.
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Jack&Jill
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Re: Request help HJ log

Unread postby Shaba » September 20th, 2009, 11:58 am

Jemimaist this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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