Let me ask you a question. You stated that I appear to be clean. What has been changed or deleted since we started this? You have had me run numerous programs (some several times) and I don't see where anything has been changed or deleted. I'm not very computer savy, so can you please explain this to me. And again, the hijacking is continuing, so what's next??
Very good question, to your understanding, before i cleanse your system up, it has actually being infected. Your system is somehow infected with a Vundo trojan. Read more about it below:
Vundo, or the Vundo Trojan (also known as Virtumonde or Virtumondo and sometimes referred to as MS Juan) is a Trojan horse that is known to cause popups and advertising for rogue antispyware programs, and sporadically other misbehavior including performance degradation and denial of service with some websites including Google and Facebook.
Further detail you should have read the Infection part and Symptom part of the article.
I can explain to you that what i have did to your system is that i have cleanse it from the Vundo infection. Your system is not heavily infected and another thing is that, this infection does not leads to your hotmail issue.
2. The problem is only with one Hotmail e-mail. Other people use this computer and have their own e-mail on hotmail and yahoo, but their email accounts are not affected.
If, other user use that computer and their own hotmail account are not affected, this means that your hotmail account has been compromised and hijacked, but the hijacking is not done through this computer that you are currently using.Hotmail is a webmail based email and it has its own server. If your account is being hijacked by another person, through hacking the hotmail server, then there is not way i can help you on your issue, UNLESS you changed your email password.
1. I did not change my password because it's still happening. I've read in numerous places that there is no since in changing the password if my account is still being hijacked. If it was being hacked, then that is a different story.
Any reason you don't want to change your password? You still insist that your hotmail account is being hijacked through the computer you are using? What i can tell you is that it is not. You should have change your email account password once it is being compromised. I see no different between an account being hijacked and being hacked. For my understanding is that it is being hacked therefore it can only be hijacked
I've read in numerous places that there is no since in changing the password if my account is still being hijacked. If it was being hacked, then that is a different story
Justified your statement by giving me some sharp evidance that there is no need a change of password after it is being compromised.
Please have some read below:
WHAT SHOULD I DO IF MY HOTMAIL ACCOUNT GOT HACKED?
Go through the following steps, one by one:
1. Before you do anything else, change your Hotmail account password to something very safe. Not a dictionary word or name, or even a word and numbers. Use symbols such as $ and & in your password, and make it long. I know it is difficult to remember, but if you don’t want to be hacked, you’ll have to start using strong passwords.
2. Now check that your autoresponse and email signature on Hotmail do not have any spam text added to them, as this would go out to your contacts automatically.
3. Then check that your computer does not have spyware or viruses, by following the instructions here.
4. From now on keep your passwords safe, and be extra careful when using public computers (such as those in Internet cafes). If in doubt – change your passwords.
5. You may want to alert Hotmail support to the problem. It seems to be happening all over the place, and the more they know about it, the better it is for their efforts to address it.
And please note: if for some strange foolish reason you decide to go to the site advertised by the spammers, and you are even more foolish and decide to buy something on it, don’t be surprised if it never arrives. This is a well known scam, and you will never get your goods, you muppet.
Now if you still have access to your account, then change your password immediately. Also change your Secret Answer & alternate email id if any.
With the above two strong points, i see no reason for you not to change your password.
My personal advice is go ahead, change the password and come back to us if you still have problems.
I also suggested that you locate and contact Microsoft Live Team HERE or HERE where you can reset and validate your hotmail account again.
Hope all the above points clarifies you well.