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Hi Listed below is my HiJack log. Help really appreciated

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Re: Hi Listed below is my HiJack log. Help really appreciated

Unread postby bristolgirl » August 24th, 2009, 1:45 pm

I can't do this, as I can't get a browser to work on my laptop.

Is there anyway, I can copy it to my Scandisk memory stick?

Thanks
bristolgirl
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Re: Hi Listed below is my HiJack log. Help really appreciated

Unread postby Shaba » August 24th, 2009, 1:53 pm

Scandisk won't check for malware.

You can copy this to memory stick.

Download Superantispyware (SAS) free home version from here

  • Install it and double-click the icon on your desktop to run it.
  • It will ask if you want to update the program definitions click Yes.
  • Under Configuration and Preferences click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked:
  • Close browsers before scanning
  • Scan for tracking cookies
  • Terminate memory threats before quarantining.
  • Please leave the others unchecked.
  • Click the Close button to leave the control center screen.
  • On the main screen under Scan for Harmful Software click Scan your computer.
  • On the left check C:\Fixed Drive.
  • On the right under Complete Scanchoose Perform Complete Scan.
  • Click Next to start the scan. Please be patient while it scans your computer.
  • After the scan is complete a summary box will appear. Click OK.
  • Make sure everything in the white box has a check next to it then click Next.
  • It will quarantine what it found and if it asks if you want to reboot click Yes.
  • To retrieve the removal information for me please do the following:
  • After reboot double-click the SUPERAntispyware icon on your desktop
  • Click Preferences. Click the Statistics/Logs tab.
  • Under Scanner Logs double-click SUPERAntiSpyware Scan Log.
  • It will open in your default text editor (such as Notepad/Wordpad).
  • Please highlight everything in the notepad then right-click and choose copy.
  • Click close and close again to exit the program.
  • Please paste that information here for me with a new HijackThis log.

Note:Close all other windows and shut down any unnecessary programs.
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Shaba
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Re: Hi Listed below is my HiJack log. Help really appreciated

Unread postby bristolgirl » August 24th, 2009, 3:35 pm

Hi Shaba

I know you said to start a new hijack this log but I had a message at the end of the scan, telling me that no harmful software was found!

I guess that this is good news but I am hoping that you can point me in the right direction as what do do next.

Many thanks for all your support!
bristolgirl
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Posts: 16
Joined: August 21st, 2009, 7:15 am

Re: Hi Listed below is my HiJack log. Help really appreciated

Unread postby Shaba » August 24th, 2009, 11:50 pm

Yes that likely means that there is no malware.

Does that service pack 2 contain service pack 2 only or does it have entire windows installation?
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Re: Hi Listed below is my HiJack log. Help really appreciated

Unread postby bristolgirl » August 25th, 2009, 12:50 pm

Hi

I am so sorry not to have replied earlier. Illness overtook me I'm afraid.

Anyway, I pretty sure that Windows XP Serivce Pack 2 disc is just an update and not the full Windows. My laptop arrived with Windows already pre-installed.

Do you think that it might be worth my while trying it anyway?

Thanks.
bristolgirl
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Posts: 16
Joined: August 21st, 2009, 7:15 am

Re: Hi Listed below is my HiJack log. Help really appreciated

Unread postby Shaba » August 25th, 2009, 1:40 pm

No if it is just an update.

I think that you have two choices.

I can redirect you to some windows forum to see if they can help or you can backup and perform factory reset with acer cd.
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Shaba
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Re: Hi Listed below is my HiJack log. Help really appreciated

Unread postby bristolgirl » August 25th, 2009, 1:54 pm

If you could direct me to a Windows forum, then that would be great!

I do appreciate all the time and support that you have given me with this problem Shaba.

Best wishes
bristolgirl
Regular Member
 
Posts: 16
Joined: August 21st, 2009, 7:15 am

Re: Hi Listed below is my HiJack log. Help really appreciated

Unread postby Shaba » August 25th, 2009, 2:26 pm

I recommend this place.
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Shaba
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Re: Hi Listed below is my HiJack log. Help really appreciated

Unread postby bristolgirl » August 25th, 2009, 2:48 pm

Many thanks!!
bristolgirl
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Posts: 16
Joined: August 21st, 2009, 7:15 am

Re: Hi Listed below is my HiJack log. Help really appreciated

Unread postby Shaba » August 28th, 2009, 12:19 am

Due to redirecting to another forum this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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