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Please help me get rid of my Malware.

Unread postby bristolgirl » August 21st, 2009, 7:35 am


First I must apologise, I am a complete novice at this and do need things explained to me in nice easy baby steps. However, I do appreciate any help and support given.

I was sent here from the forum on PCAdvisor because after lots of helpful suggestions to cure my Malware problem, they were all unsuccessful.

I have a "Generic Host Process for Win32 Services" error message when I load up my laptop. I can load both Firefox and IE but neither does anything. However I do have an Internet connection, as I have Avast AV and Carbonite backup running in the backgound.

Initially to cure this error, I have run Avast AV, Spybot, Adaware and Registry mechanic. I have also run Avast AV in safemode. I have also run right click on Avast's console and from the dropdown menu that appears selected a scheduled boot-time scan. Then I selected 'scan all local disks' and clicked on the 'schedule' tab. Avast asked for a reboot but before windows loaded it scaned for viruses and malware. I had no errors.

I have downloaded Malwarebytes to a memory stick and subsequently to my laptop. But when I tried to run it, I got Error code 732 (0,0). However, it did still scan, once I pressed OK to this and it came across 2 pieces of Malware, which I deleted.

I then disabled Avast AV and ran Malwarebytes again but still had the same Error Code.

Then I went to Microsoft support and tried this "How to reset Internet Protocol (TCP/IP)" and selected the FixIt button but still no change.

Dr. Webcureit was recommended to me and once again I got it to my laptop via by desktop and memory stick. I successfully ran the quick scan and then was given the option to run the full scan, which I selected. Initially nothing happened and then everything disappreared. All my desktop.

I have my desktop back now today along with the win32 error and now at a complete loss at what to do next.

Really hope that you can help!
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Re: Please help me get rid of my Malware.

Unread postby NonSuch » August 22nd, 2009, 12:14 am

In order for us to help you it is necessary that you provide us with a HijackThis log. Please follow the guideline at the link below to start a new topic and post your HijackThis log by pasting it into your post. Do not utilize attachments.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<
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