Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Windows XP Computer infected badly - Help Please!

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Windows XP Computer infected badly - Help Please!

Unread postby JBGator » August 18th, 2009, 8:50 am

I am new to this site but have read various threads to get a general understanding of some content. I am not sure if I am posting in the right place and doing the right thing, and if I am not, I apologize. My son's computer is infected with a serious malware problem. Having read other threads, I have downlaoded HijackThis and Antil-Malware, yet the malware has so gripped his computer that I cannot even install it or access it from a usb port or cd drive. I have been unable to boot up with a boot disk and even in safe mode I cannot get to system restore. I have no idea how to attach this problem. I have tried everything. The Malware is a popup saying Windows has been infected and I need to purchase anti-virus softeare. It, of course directs me to a website that wants a credit card number to purchase anti-spyware information. Any help would be greatly welcomed.
Thank you in advance.
Active Member
Posts: 1
Joined: August 18th, 2009, 8:02 am
Register to Remove

Re: Windows XP Computer infected badly - Help Please!

Unread postby NonSuch » August 19th, 2009, 3:55 am

We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<
User avatar
Posts: 27259
Joined: February 23rd, 2005, 7:08 am
Location: California

  • Similar Topics
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!

Who is online

Users browsing this forum: No registered users and 41 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware