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Unread postby Cpu A » August 6th, 2009, 10:53 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:50:58 PM, on 8/6/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360\Norton 360\Engine\\ccSvcHst.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Norton 360\Norton 360\Engine\\ccSvcHst.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\VIRTUA~1\virtualdj_trial.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Norton 360\Engine\\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Norton 360\Engine\\IPSBHO.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Norton 360\Engine\\coIEPlg.dll
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Norton 360\Engine\\coIEPlg.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Norton 360\Engine\\ccSvcHst.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\WINDOWS\System32\TuneUpDefragService.exe
O23 - Service: TuneUp Program Statistics Service (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\WINDOWS\System32\TUProgSt.exe
O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\

End of file - 3357 bytes
Cpu A
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Posts: 7
Joined: May 24th, 2009, 4:35 pm
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Re: Help

Unread postby MWR 3 day Mod » August 11th, 2009, 12:58 am


We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.
MWR 3 day Mod
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Joined: April 4th, 2008, 8:40 am

Re: Help

Unread postby turtledove » August 13th, 2009, 12:48 am

Hello Cpu A and welcome to the forums :)

I am turtledove, and will be assisting you with your log.
If you still need assistance, please do the following:

*Print all instructions or Copy to Notepad for reference.
*Please note, unless I'm notified ahead of time, this topic will close if there is not a response in 3 Days.
*Place a link to this thread in your Favorites/Bookmarks for easily returning here.
*Please respond until I give the all clear, as absence of symptoms does NOT always mean Clean.
*Please do not run any other tools/scans unless requested*
**Please be sure you have read the Notice about Peer to Peer File Sharing Programs at the top of this forum**
Link: viewtopic.php?f=11&t=33112
*If you can do the above all should go well.

**As I am an Undergrad, my responses will be approved by an Expert/Teacher before I post to you; therefore it may take a tad bit more time to reply.
Thanks for your patience.

Since it has been some time since your above post, please post the following logs. I will go over the new logs and return as soon as possible.

Step 1
Please make an Uninstall list :
To access the Uninstall Manager, please do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file.
Simply copy and paste the contents of that notepad here on your next reply.

Step 2
Rerun HijackThis and Save the log.

Post the New HijackThis and the Uninstall list using the Reply button.
*Describe symptoms you are having please
Thank you
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Re: Help

Unread postby NonSuch » August 16th, 2009, 4:25 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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